Oneida J Ervin
Ferris,TX
Summary
As a seasoned entrepreneur with a robust background in both the cleaning and cosmetology sectors, I excel in operations management and customer relations. My tenure at Self Employed Services highlighted my ability to boost client satisfaction significantly, leveraging project management skills and a keen eye for detail to surpass client expectations and foster lasting relationships. Business professional prepared for this role, bringing wealth of experience in strategic planning and operational management. Delivered impactful results through effective leadership and resource optimization. Focused on fostering team collaboration and achieving exceptional outcomes with adaptability and reliability. Skilled in financial management, strategic growth, and customer relations. Professional with deep expertise and readiness for leadership. Proven track record in driving business growth and operational efficiency. Strong focus on team collaboration and delivering impactful results. Known for reliability, adaptability, strategic vision, and effective problem-solving. Skilled in business management, financial planning, and customer relations. Knowledgeable [Desired Position] with proven track record of successfully managing and growing business. Leveraged strategic planning and operational expertise to enhance productivity and drive profitability. Demonstrated ability to lead cross-functional teams and implement innovative solutions.
Overview
34
34
years of professional experience
Work History
Cleaning Service Owner
Self Employed Services
06.2023 - Current
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
Cosmetology
Self Employed
05.2020 - Current
- Demonstrated versatility in performing various cosmetology tasks such as makeup application and nail care alongside hairstyling duties.
- Participated actively in staff meetings, offering valuable insights on best practices within the field of clinical cosmetology.
- Kept up-to-date with advances in cosmetology techniques, products, and equipment by attending industry conferences and workshops.
- Enhanced client satisfaction by providing personalized cosmetology services based on individual needs and preferences.
- Ensured compliance with state regulations governing cosmetology instruction while maintaining a safe, clean learning environment at all times.
Caregiver Attendant
Med Care
03.2019 - 06.2021
- Managed household tasks efficiently, ensuring a clean and comfortable environment for patients.
- Implemented strategies to prevent falls and accidents in the home setting, reducing risk of injury to patients.
- Ensured patient safety through diligent monitoring and adherence to care plans.
- Increased patient mobility through physical therapy exercises and proper use of assistive devices.
- Assisted patients with daily living activities, promoting independence and dignity.
- Improved patient comfort by providing compassionate and attentive care tailored to individual needs.
- Provided emotional support to patients and families during challenging times, fostering positive relationships.
- Promoted continuity of care by updating family members on changes in the patient''s condition or treatment plan.
- Supported patients in adhering to dietary requirements, preparing nutritious meals tailored to their specific needs.
- Maintained detailed records of patient progress, facilitating informed decision-making by healthcare providers.
- Enhanced family satisfaction by maintaining open lines of communication and addressing concerns promptly.
- Collaborated closely with multidisciplinary teams to develop comprehensive care plans that addressed all aspects of the client's wellbeing.
- Conducted regular assessments of patient needs, adjusting care plans as necessary for improved quality of life.
- Developed strong rapport with patients by actively listening to their concerns and empathizing with their experiences.
- Assisted patients in managing chronic conditions, helping them develop and maintain a healthy lifestyle.
- Organized recreational activities for patients'' mental stimulation and social engagement, enhancing their quality of life.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Built strong relationships with clients to deliver emotional support and companionship.
- Assisted patients with self-administered medications.
- Utilized universal precautions and infection control principles in all aspects of care.
- Provided direct personal care and administrative services to clients.
- Provided safe mobility support to help patients move around personal and public spaces.
- Transported individuals to events and activities, medical appointments, and shopping trips.
- Administered medications in accordance with doctor's instructions.
- Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
Cosmetology
Alex Hair Stylist
05.2005 - 04.2020
- Mentored fellow students in various cosmetology practices by sharing expertise gained through hands-on experience and coursework completion.
- Elevated salon's market presence by participating in local beauty events and showcasing latest cosmetology trends.
- Supported junior apprentices by sharing knowledge of cosmetology techniques and industry best practices.
- Demonstrated proficiency in various cosmetology skills, ensuring high-quality results for each client.
- Ensured compliance with state regulations governing cosmetology instruction while maintaining a safe, clean learning environment at all times.
- Maintained a safe and clean classroom environment in compliance with state board regulations and sanitation practices for cosmetology schools.
Cosmetologist
Oneidas Hair Stylist
08.1995 - 05.2005
- Maintained a clean and hygienic work environment by following strict sanitation guidelines and procedures.
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
- Demonstrated high level of customer service to increase retention and satisfaction.
- Processed payments, entering sales in register for prompt customer service.
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Collaborated with team members to ensure a seamless and enjoyable customer experience for all salon clients.
- Contributed to the salon''s positive reputation through excellent customer service, attention to detail, and commitment to client satisfaction.
- Maintained client treatment records and designed long-term care programs for return customers.
EMT-Intermediate
Emergency Medical Services
10.1990 - 07.1994
- Enhanced patient care by providing timely and efficient emergency medical assistance in various situations.
- Managed inventory of medical supplies onboard ambulance units, ensuring adequate stock levels for effective emergency response.
- Assisted in the training of new EMT personnel, sharing knowledge and expertise to facilitate their growth as professionals.
- Provided compassionate care to patients and their families during difficult moments, offering emotional support when needed.
- Ensured compliance with state regulations regarding continuing education requirements for EMT licensure renewal purposes.
- Participated in ongoing training and professional development opportunities to stay current on best practices within the EMS field.
- Collaborated with fellow EMTs to ensure seamless communication and coordination during high-pressure emergencies.
- Maintained professionalism under pressure, providing calm guidance and direction to patients in need of immediate medical assistance.
- Contributed to a positive work environment by fostering teamwork among peers and maintaining open lines of communication across all levels of the organization.
- Conducted thorough patient assessments, identifying critical health issues and prioritizing treatment plans accordingly.
- Collaborated with healthcare team members at receiving facilities to provide a smooth handoff of patient care responsibilities.
- Utilized strong interpersonal skills to effectively communicate with patients from diverse backgrounds, ensuring understanding of treatment plans.
- Maintained detailed documentation of patient care records, ensuring accuracy and confidentiality in accordance with HIPAA regulations.
- Coordinated with treatment center personnel to obtain patients' vital statistics and medical history.
- Transported patients to medical facilities and provided transportation to follow-up appointments.
Education
GED -
The University of The State of New York
Manhattan, NYElectrocardiography Tech
Institute Medical Technology
Queens, NY05.1992
EMT Certificate Medical
La Guardia College
Queens, NY02.1990
Cosmetology Education
Ultissima Beauty Institute
Queens, NY12.1986
Skills
- Customer Relations
- Small business operations
- Relationship Building
- Verbal and written communication
- Client Service
- Project Management
- Operations Management
Languages
Spanish
Native or Bilingual
Certification
- [Name of Certification] [Issuing Organization] [Year Month]
- [Area of certification]
Timeline
Cleaning Service Owner
Self Employed Services
06.2023 - Current
Cosmetology
Self Employed
05.2020 - Current
Caregiver Attendant
Med Care
03.2019 - 06.2021
Cosmetology
Alex Hair Stylist
05.2005 - 04.2020
Cosmetologist
Oneidas Hair Stylist
08.1995 - 05.2005
EMT-Intermediate
Emergency Medical Services
10.1990 - 07.1994
GED -
The University of The State of New York
Electrocardiography Tech
Institute Medical Technology
EMT Certificate Medical
La Guardia College
Cosmetology Education
Ultissima Beauty Institute
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