Oneika Kenyatta
Education
SUNRISE,FL
Summary
Enthusiastic training professional successful at developing training plans and supplementary materials to help students excel. Works under strict deadlines and makes independent judgments about effectiveness of training. Comfortable with remote training technology and methodologies. Driven Educator with experience using innovative methods and materials to produce effective learning experiences. Analytical problem-solver with excellent communication skills. Effective at interviewing claimants, compiling records and documenting findings. Well-versed in insurance policies, practices and standards.
Overview
24
24
years of professional experience
Work History
Quality Assurance Performance Specialist
FL Blue/BCBS AZ/Guidewell Connect
08.2021 - 03.2022
- Live monitor calls for FL Blue and BCBS AZ agents; listen to recorded calls and score according to rubric; provide feedback to client.
Remote Virtual Claims Representative- QA Supervisor
CDLE
05.2020 - 06.2021
- Live monitored a minimum of 25 calls daily, coached agents; assisted Virtual Claims Agents with unemployment claim escalations; assisted Colorado unemployment claimants with weekly benefit claims or filing initial Pandemic Unemployment Assistance (PUA) claims.
Reservations Specialist
Mynd Spa & Salon
Fort Lauderdale, Florida
05.2017 - 03.2020
- Greet and check guests in/out, process financial transactions, answer telephones, transfer calls, take accurate messages, give tours of the spa facility and schedule appointments; open/close spa; used Canvas to design trainings for front desk agents.
PBX Whatever/Whenever Agent
W Fort Lauderdale
Fort Lauderdale, Florida
11.2015 - 05.2017
- (PBX) Handled and directed incoming/outgoing calls, routed incoming calls to the correct individual or department within the hotel, send messages or emails if necessary; place in-room dining orders, schedule housekeeping requests, answer questions about the hotel, interact with guests over the phone or in person.
Secret Shopper
Sassie Shops
09.2012 - 12.2014
- Conducted secret shops at various venues; reported findings to agency.
Literacy Facilitator
Magic City Kids, Inc
Miami, FL
03.2012 - 08.2012
- (K-5th Grade) Assisted students with homework; supervised students during recreational activities; reviewed testing strategies with various learning groups during MCK summer camp.
Teacher
Oscar Thomas Foundation
Fort Lauderdale, FL
06.2011 - 08.2011
- (1st-3rd Grade) Reviewed FCAT strategies with primary learners, supervised and participated in recreational activities with campers; chaperoned weekly field trips.
2nd Grade Teacher
Sugar Creek Charter School
Charlotte, NC
08.2008 - 10.2009
- Increased reading scores by 40% using the Direction Instruction method.
- Planned lessons according to district standards to cover requirements and prepare for standardized tests.
- Collaborated with administrators on classroom policies, management strategies, and discipline.
Teacher (K-5)
Miami Dade County Public Schools
Miami, FL
01.1995 - 07.2008
- K-5th Grade Taught according to FL state standards; prepared students for standardized testing; established and maintained an atmosphere conducive to learning.
- Encouraged student interest in Science, Technology, Engineering, and Mathematics (STEM) and participation in middle and high school national science competitions.
- Coordinated and collaborated with other faculty members during lesson plan development.
- Increased student writing assessment scores by 40%.
Education
Master of Science - Hospitality Management & Tourism
Florida International University
Miami, FL08.2016
Bachelor of Science - Elementary Education
Florida International University
Miami, FL12.1994
Skills
- Specification Conformance
- Problem Solving
- Quality Control Data Compilation
- Analytical Methodology Validation
- Training
- Education
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Quality Assurance Performance Specialist
FL Blue/BCBS AZ/Guidewell Connect
08.2021 - 03.2022
Remote Virtual Claims Representative- QA Supervisor
CDLE
05.2020 - 06.2021
Reservations Specialist
Mynd Spa & Salon
05.2017 - 03.2020
PBX Whatever/Whenever Agent
W Fort Lauderdale
11.2015 - 05.2017
Secret Shopper
Sassie Shops
09.2012 - 12.2014
Literacy Facilitator
Magic City Kids, Inc
03.2012 - 08.2012
Teacher
Oscar Thomas Foundation
06.2011 - 08.2011
2nd Grade Teacher
Sugar Creek Charter School
08.2008 - 10.2009
Teacher (K-5)
Miami Dade County Public Schools
01.1995 - 07.2008
Master of Science - Hospitality Management & Tourism
Florida International University
Bachelor of Science - Elementary Education
Florida International University
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