Hi, I’m
Oneikha Moulton Smith
Evanston,IL
Summary
Compassionate, focused on providing comprehensive client support. Skilled in preparing meals, maintaining organized living spaces and documenting behaviors. Committed to providing emotional and social support to promote overall wellness.
Provides Good Quality Customer service, Empathy, Active listening, Emotional intelligence, Problem Solving.
Overview
15
years of professional experience
Work History
Amada Senior Care
Home Care Aide
11.2023 - Current
Job overview
- Dressed, groomed and fed patients with limited physical abilities to efficiently handle basic needs.
- Organized and administered medications on clear schedules to help alleviate symptoms and optimize quality of life.
- Maintained clean and well-organized environment to promote client happiness and safety.
- Assisted patients with transitioning between beds, wheelchairs and automobiles, providing consistent and safe mobility support.
- Administered all necessary medications as directed by care plan.
Tribute Home Care
Home Care Aide
02.2022 - Current
Job overview
- Dressed, groomed and fed patients with limited physical abilities to efficiently handle basic needs.
- Organized and administered medications on clear schedules to help alleviate symptoms and optimize quality of life.
- Provided mental and emotional support to keep clients happy and healthy.
- Maintained clean and well-organized environment to promote client happiness and safety.
- Developed strong and trusting rapport with each patient to facilitate best possible care and assistance.
- Assisted patients with transitioning between beds, wheelchairs and automobiles, providing consistent and safe mobility support.
- Administered all necessary medications as directed by care plan.
- Observed patient vital signs and medication reactions, reporting any health concerns or behavioral changes.
Chicago Covid ControlWilson, IL
Customer Service Representative
02.2022 - 04.2022
Job overview
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Skilled at working independently and collaboratively in a team environment.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Excellent communication skills, both verbal and written.
Golden Age Adult Family HomeEdmonds, WA
Home Care Aide
11.2020 - 12.2021
Job overview
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Identified issues, analyzed information and provided solutions to problems.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Worked effectively in fast-paced environments.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Managed time efficiently in order to complete all tasks within deadlines.
- Acted as a team leader in group projects, delegating tasks and providing feedback.
Wellness Village Adult Family HomeBothell, WA
Home Health Aide
02.2019 - 11.2020
Job overview
- Self-motivated, with a strong sense of personal responsibility.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Skilled at working independently and collaboratively in a team environment.
- Developed and maintained courteous and effective working relationships.
- Acted as a team leader in group projects, delegating tasks and providing feedback.
- Excellent communication skills, both verbal and written.
- Identified issues, analyzed information and provided solutions to problems.
- Strengthened communication skills through regular interactions with others.
- Demonstrated respect, friendliness and willingness to help wherever needed.
ACS/xerox. Delta Airlines
Customer Service Representative
05.2009 - 04.2016
Job overview
- Assessed customer needs and upsold products and services to maximize sales.
- Greeted customers to facilitate services, determine service needs and accurately input orders into electronic systems.
- Answered customer questions and addressed concerns, resulting in reduction in complaint calls.
- Maintained calm, friendly demeanor with upset customers to de-escalate stressful situations.
- Created and implemented process improvements to reduce workloads and bolster callback efficiency.
- Documented conversations with customers to track requests, problems and solutions.
Education
Caregiver Certification , Chicago, IL
N/A
Muschett High , Jamaica, Ja
High School Diploma
6 1998
Sunrise Caregiver Training Institute , Everett, WA
from HCA License (active)/ CNA (pending)
Skills
- Care plan management
- Client safety and first aid
- Client documentation
- Administering medication
- Customer Service
Accomplishments
Remarkable, Personified Award winner
Summer 2023.
(Tribute Home Care)
Timeline
Home Care Aide
Amada Senior Care
11.2023 - Current
Home Care Aide
Tribute Home Care
02.2022 - Current
Customer Service Representative
Chicago Covid Control
02.2022 - 04.2022
Home Care Aide
Golden Age Adult Family Home
11.2020 - 12.2021
Home Health Aide
Wellness Village Adult Family Home
02.2019 - 11.2020
Customer Service Representative
ACS/xerox. Delta Airlines
05.2009 - 04.2016
Caregiver Certification
N/A
Muschett High
High School Diploma
Sunrise Caregiver Training Institute
from HCA License (active)/ CNA (pending)
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