Oneil Morgan
St. Petersburg,FL
Summary
Proven leader in operational excellence and staff development, notably at Lakecrest LLC, where strategic planning and brand development drove significant growth. Skilled in territory management and fostering high-performing teams, my approach has consistently enhanced efficiency and customer satisfaction, achieving ambitious targets.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Regional Manager
Lakecrest LLC
08.2022 - Current
- Enhanced team performance by providing regular coaching, training, and performance feedback to staff members.
- Collaborated with executive leadership to establish long-term objectives, drive growth initiatives, and align regional efforts with corporate goals.
- Promoted a culture of continuous improvement through ongoing process reviews, employee engagement initiatives, and open channels of communication.
- Increased customer satisfaction with timely resolution of escalated issues and proactive communication on product updates.
- Streamlined operational processes for increased efficiency by identifying areas of improvement and implementing necessary changes.
- Established and maintained operational standards for 6 locations.
- Mentored and developed high-potential employees for leadership roles through individualized career development plans and opportunities for growth.
- Expanded regional presence by researching potential markets, developing strategic partnerships, and opening new locations.
- Boosted brand growth by devising strategic network and marketing tactics.
- Motivated regional staff to achieve ambitious sales targets by establishing a competitive incentive structure and celebrating team accomplishments.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Managed senior-level personnel working in marketing and sales capacities.
- Defined clear targets and objectives and communicated to other team members.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
Dual General Manager
La Quinta
01.2020 - 08.2022
- Championed sustainability efforts by implementing eco-friendly practices throughout property operations.
- Established strong relationships with vendors and suppliers, negotiating favorable contracts for goods and services.
- Monitored market trends to stay competitive within the industry, adjusting pricing strategies accordingly.
- Oversaw hiring, training, and development of team members, creating a strong workforce dedicated to achieving company goals.
- Led employee engagement initiatives that improved morale, reduced turnover rates, and enhanced overall job satisfaction among staff members.
- Increased overall guest satisfaction by fostering a positive work environment and ensuring exceptional customer service.
- Implemented cost-saving measures, reducing overhead expenses while maintaining quality standards.
- Developed and executed marketing campaigns for increased brand awareness, resulting in higher occupancy rates.
- Achieved revenue growth by identifying new business opportunities and expanding existing client base.
- Coordinated sales efforts to maximize revenue potential from group bookings and special events.
- Managed budgets and financial performance, ensuring profitability through prudent fiscal oversight.
- Streamlined daily operations by implementing efficient management strategies and optimizing staff productivity.
- Enhanced guest experience through regular property inspections and maintenance initiatives.
- Improved communication between departments by establishing regular meetings to address concerns and share best practices.
Regional Executive Housekeeping Director
Days Inn Hotel
02.2019 - 08.2022
- Collaborated with cross-functional teams to drive organizational growth, sharing best practices and aligning goals.
- Drove continuous improvement efforts within the organization by identifying areas of opportunity and implementing strategic solutions.
- Achieved territory expansion through targeted prospecting and successful contract negotiations.
- Enhanced brand reputation through community outreach initiatives and active participation in industry events.
- Developed high-performing teams by providing regular coaching, training, and performance evaluations.
- Facilitated open communication channels between departments for more efficient problem-solving processes.
- Boosted customer satisfaction ratings with prompt issue resolution and proactive communication.
- Streamlined operations for improved efficiency by reorganizing team structure and implementing new processes.
- Developed comprehensive training programs that equipped team members with the necessary skills for success in their roles.
Education
Bachelor of Science - Social Psychology
University of Technology
West, MS05.2012
Skills
- Operations
- Staff Training and Development
- Strategic Planning
- Staff Management
- Operational management
- Territory Management
- Goals and performance
- Staff Supervision
- Asset Control
- Operations Management
- Brand Development
Certification
- Salesforce Certified Administrator
- OSHA Certified
- Sales Wyndham Cetification
Timeline
Regional Manager
Lakecrest LLC
08.2022 - Current
Dual General Manager
La Quinta
01.2020 - 08.2022
Regional Executive Housekeeping Director
Days Inn Hotel
02.2019 - 08.2022
Bachelor of Science - Social Psychology
University of Technology
- Salesforce Certified Administrator
- OSHA Certified
- Sales Wyndham Cetification
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