Oneil Ramsaran
Jamaica,USA
Summary
Healthcare professional with over 10 years of experience in patient care, delivering compassionate support to diverse populations. Expertise in collaborating with multidisciplinary teams to create and execute effective treatment plans. Proficient in medical record documentation and compliance with healthcare regulations. Demonstrated ability to thrive in fast-paced environments while upholding high standards of care.
Overview
7
7
years of professional experience
Work History
Ambulatory Service Representative
Jamaica Hospital Medical Center
Jamaica , NY
03.2025 - Current
- Coordinated transportation services for patients to ensure timely access to care.
- Assisted with appointment scheduling and referrals to specialists as required.
- Generated daily reports on appointment availability, cancellations, and no-shows for management review.
- Explained policies and procedures to patients to enhance understanding of services.
- Resolved billing discrepancies and denied claims efficiently to maintain patient satisfaction.
- Reported liabilities and risk management issues to supervisor for further action.
- Greeted patients and visitors professionally, fostering a welcoming environment.
- Collaborated with radiologists and medical staff to establish testing schedules and protocols.
Coordinator
TJH Medical Services - Medisys
Jamaica, USA
04.2021 - Current
- Welcomed patients to front desk and engaged in friendly conversations while conducting check-in process.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Greeted patients, answered questions and scheduled appointments.
- Reviewed discharge instructions and prescription information for accuracy and delivered to patients at checkout.
- Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
- Answered telephones and directed calls to appropriate staff members.
- Scheduled and followed up on patient appointments, maintained patient files.
- Returned voicemail messages to provide responses to patients health concerns.
- Instructed patients on setting up for MyChart App to keep track of medical appointments.
- Educated patients about health procedures, MRI, Echocardiogram, Pulmonary function test, CAT scans etc.
- Collected release of information forms from clients and inspected for completeness.
- Answered high volume of incoming calls.
Patient Care Assistant
Northwell Health - Neurology Cushing Neuroscience
Great Neck, USA
12.2018 - 03.2020
- Scanning patients documents keeping patient information confidential.
- Scheduled appointments for patients via phone and in person.
- Assisted patients with care and provided excellent service.
- Delivered high levels of support to stressed patients prior to procedures, offering comfort and a listening ear.
- Interacted closely with practitioners, nurses and patients and used effective interpersonal, active listening and communication skills.
Patient Care Assistant
Northwell Health - Pediatric Cardiology
New Hyde Park, USA
09.2019 - 01.2020
- Collected payments filed away charts, referrals and bills kept office clean.
- Quickly and courteously resolved all guest problems and complaints.
- Maintained strict patient data procedures to comply with HIPAA laws and prevent information breaches.
- Explained procedures and discussed test results or prescribed treatments with patients.
Administrative Assistant
YORK COLLEGE
Jamaica, USA
12.2017 - 12.2018
- Performing clerical work at York college Admissions office.
- Assisted students in filling out admission and scholarship applications.
- Welcomed students and families to campus and provided guidance during orientation.
- Assist students to complete admissions packets and submitted paperwork to FAFSA for review and processing.
Education
Associate of Science - Business Management
La Guardia Community College
BBA - Business Administration and Entrepreneurship
York College
Skills
- Epic and Soarian systems
- Microsoft Office Suite
- Interpersonal communication
- Critical thinking skills
- Excel proficiency
- Multitasking abilities
- Problem-solving techniques
- Team collaboration
- Time management strategies
- Written communication skills
- Health information systems expertise
- Employee training and development
- Strategic planning capabilities
- Organizational skills
Timeline
Ambulatory Service Representative
Jamaica Hospital Medical Center
03.2025 - Current
Coordinator
TJH Medical Services - Medisys
04.2021 - Current
Patient Care Assistant
Northwell Health - Pediatric Cardiology
09.2019 - 01.2020
Patient Care Assistant
Northwell Health - Neurology Cushing Neuroscience
12.2018 - 03.2020
Administrative Assistant
YORK COLLEGE
12.2017 - 12.2018
Associate of Science - Business Management
La Guardia Community College
BBA - Business Administration and Entrepreneurship
York College
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