O'Neil Royal
5289 Stacy Street ,FL
Summary
Proven leader with a track record of mentoring teams to exceed sales targets and enhance customer service at Neil's Amusement and Computech Zone.
Expert in relationship management and sales techniques, achieving a significant boost in client acquisitions. Skilled in fostering team collaboration and driving revenue growth through strategic marketing and exceptional service delivery.
Versatile Server with extensive experience in fast-paced locations. Coordinates service efforts for settings ranging from large banquets to casual dining rooms. Provides structured service and work plans, balancing needs of patrons and team members.
Friendly Customer Service Representative with experience in fast-casual and counter service. Fine dining expert and cheese connoisseur with extensive beverage and food knowledge. Dynamic presence known for enhancing customer experience at high-end dining locations.
Hardworking and passionate job seeker with strong organizational skills eager to secure Sales and Marketing position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
26
26
years of professional experience
Work History
Senior Waiter
Back Home Restaurant and Bar
06.2024 - Current
- Mentored junior waitstaff to improve their skills and maintain a high standard of service, resulting in a more cohesive team.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Served as a liaison between kitchen staff and guests regarding dietary restrictions or special requests ensuring a pleasant dining experience for all.
- Monitored dining rooms for seating availability as well as service, safety, and well-being of guests.
Baker's Assistant
Island Style Bakery
12.2021 - 06.2024
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maximized freshness of baked goods by closely monitoring oven temperatures and adjusting as needed for optimal results.
Cattle Farm Worker
McAuthur Farms Inc
05.2018 - 10.2021
- Maintained an organized and clean work environment by adhering to strict sanitation standards in all areas of the farm.
- Collaborated effectively with team members to coordinate tasks, ensuring efficient work schedules and a productive farm operation.
- Contributed to the overall success of the farm business by staying current on industry trends, attending relevant workshops or conferences, and implementing new techniques as appropriate.
- Supported animal welfare initiatives by treating all livestock humanely and advocating for best practices within the industry.
- Led daily exercises for [Number]+ animals and leveraged opportunities to assess behaviors and correct problems early.
- Detected disease in animals before it spread saving company's unusable expenses and production cost.
Branch Manager
Petty Cash Loans
03.2010 - 04.2014
- Led by example, exhibiting strong work ethic and consistently meeting or exceeding individual sales targets while inspiring team members to do the same.
- Coached and mentored sales team members to enhance individual performance, ultimately contributing to the overall success of the branch.
- Managed branch sales, customer service, finances and recordkeeping.
- Set clear performance goals for the sales team, providing regular feedback on progress toward targets while offering support where needed.
- Maintained involvement in community affairs to foster and promote favorable bank image and public trust.
- Resolved customer complaints to maintain high level of satisfaction.
- Identified areas for improvement within the branch''s processes, implementing necessary changes to optimize efficiency and profitability.
- Cultivated a collaborative work environment by encouraging open communication among team members, promoting positive teamwork dynamics.
- Developed and executed targeted marketing campaigns with personalized outreach, resulting in a boost in new client acquisitions.
Sales and Marketing Manager
Neil's Amusement and Computech Zone
08.1998 - 02.2010
- Mentored junior team members, providing guidance on best practices in marketing and sales strategies.
- Negotiated contracts with external partners for optimal pricing structures that benefited both parties involved.
- Streamlined sales processes for improved efficiency and increased revenue generation.
- Launched new products successfully through well-executed promotional events and media coverage.
- Increased brand visibility by implementing strategic marketing campaigns and targeted advertising.
- Strengthened relationships with key clients through regular communication and exceptional service delivery.
- Implemented data-driven strategies to improve lead generation, conversion rates, and overall sales performance.
- Conducted thorough competitor analysis to inform business decisions and maintain a competitive edge in the market.
- Managed sales promotions and marketing strategies on major social media sites.
- Produced strong revenue numbers and continued promotional success with continued coaching of sales and marketing teams.
- Built relationships with customers and community to establish long-term business growth.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
- Aligned company goals with customer outcomes and increased satisfaction by automating contact management systems.
- Maintained financial controls, planned business operations and control expenses while identifying and pursuing opportunities to grow business operations and boost profits.
- Created and expanded sales presentations to new and existing customers increasing net sales revenue by [Number]% in sales.
Education
Certificate Business Administration Level 2
Heart Trust NTA
6B Oxford Road, Kingston 5. Jamaica W.I.07.2010
Electrical Engineering
Holmwood Technical High School
Christiana, Manchester, Jamaica W.I.07.1992
Skills
- Adaptive Learning
- Strong Communication Skills
- Sales Techniques
- Food safety understanding
- Exceptional customer service
- Relationship Management
- Guest Relations Management
- Daily specials memorization
- Upselling techniques
- Customer Service Management
- Upselling and Cross Selling
- Order Taking
Sales and Marketing
With a proven ability to close deals, I specialize in promoting and positioning products in ways that drive conversions. My expertise extends to upselling and cross-selling, helping businesses maximize profits and customer value while building lasting relationships. By understanding customer needs and presenting tailored solutions, I consistently increase revenue and deliver measurable results. I can help businesses elevate there sales strategies and grow their business with my dynamic, results-driven approach.
Languages
English
Full Professional
Timeline
Senior Waiter
Back Home Restaurant and Bar
06.2024 - Current
Baker's Assistant
Island Style Bakery
12.2021 - 06.2024
Cattle Farm Worker
McAuthur Farms Inc
05.2018 - 10.2021
Branch Manager
Petty Cash Loans
03.2010 - 04.2014
Sales and Marketing Manager
Neil's Amusement and Computech Zone
08.1998 - 02.2010
Certificate Business Administration Level 2
Heart Trust NTA
Electrical Engineering
Holmwood Technical High School
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