O'Neil Walcott
Youngsville,NC
Summary
Dynamic leader with a proven track record at Tropical Smoothie Cafe, adept in operations management and problem-solving. Excelled in driving sales growth and staff development, enhancing customer service through strategic planning and attention to detail. Skilled in computer applications, achieving significant efficiency improvements and fostering a culture of reliability and excellence.
Experienced with multi-unit management in dynamic environments, ensuring operational efficiency and team cohesion. Utilizes strategic planning and resource allocation to achieve business objectives. Knowledge of fostering collaborative workplace culture and driving performance improvements.
Overview
20
20
years of professional experience
Work History
Multi Unit General Manager
Tropical Smoothie Cafe
04.2022 - Current
- Oversaw facility maintenance activities, ensuring a clean and inviting environment for both employees and customers across all units.
- Developed strong relationships with vendors to negotiate favorable contracts, reducing supply costs for the organization.
- Increased overall unit performance by implementing effective management strategies and streamlining operations.
- Reduced expenses and increased profits by optimizing resource allocation across multiple units.
- Ensured consistent implementation of company policies and procedures through regular communication with all unit managers.
- Collaborated with human resources to recruit, hire, and train high-performing team members for each unit location.
- Coordinated marketing efforts across units to drive customer engagement and increase sales revenue.
- Optimized scheduling practices to maximize labor efficiency while maintaining high-quality customer service standards at each location.
- Managed budgets effectively by monitoring financial reports and making data-driven decisions on cost reduction opportunities.
Installation Manager
London Sash Window Company
02.2018 - 12.2021
- Oversaw quality control measures during installations, identifying potential issues early on to minimize costly rework later.
- Conducted thorough post-installation inspections to verify adherence to design specifications and client expectations.
- Managed a team of technicians, providing guidance and support to ensure high-quality workmanship.
- Negotiated contracts with subcontractors, securing favorable terms that benefited both parties.
- Managed installation schedules proactively to avoid delays and reduce downtime for clients.
- Enhanced customer satisfaction by efficiently managing installation projects and ensuring timely completion.
- Streamlined installation processes for increased productivity and reduced project timelines.
- Implemented safety protocols for all installation projects, reducing workplace accidents and injuries.
- Developed strong relationships with clients, resulting in repeat business and referrals.
- Maintained detailed records of completed installations for future reference or troubleshooting needs as well as warranty purposes.
- Conducted regular progress meetings with team members to track performance against project milestones.
Department Manager
Tesco Supermarket
01.2016 - 02.2018
- Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
- Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
- Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
- Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
- Contributed to the creation of long-term strategic plans that aligned with the company''s overall vision and goals.
- Implemented quality control measures that resulted in improved products or services within the department offerings.
Small Business Owner
Jerk Village Cafe
07.2009 - 01.2016
- Managed daily operations for a successful small business, ensuring efficient processes and quality services.
- Established a loyal customer base by providing personalized attention, addressing concerns promptly, and exceeding expectations.
- Promoted business via social media to generate leads and maximize brand identity.
- Enhanced company reputation by consistently delivering exceptional service quality to customers.
Production Coordinator
Channel4 TV
01.2005 - 06.2009
- Provided hands-on support during peak production periods, assisting teams in meeting tight deadlines.
- Coordinated with production team to support productivity targets and deadline management.
- Monitored and tracked progress of all production tasks for on-time delivery.
- Coordinated communication between departments, fostering a collaborative work environment.
- Created and maintained detailed reports and schedules of all production tasks.
- Ensured timely delivery of projects by closely monitoring schedules and milestones.
- Assisted with budgeting and accounting of production-related tasks.
- Liaised with production manager, suppliers and vendors to support production needs.
Education
High School Diploma -
Cornwall College
Montego Bay, JamaicaSkills
- Training and mentoring
- Operations management
- Sales growth
- Staff development
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Reliability
- Excellent communication
- Computer skills
- Organizational skills
Timeline
Multi Unit General Manager
Tropical Smoothie Cafe
04.2022 - Current
Installation Manager
London Sash Window Company
02.2018 - 12.2021
Department Manager
Tesco Supermarket
01.2016 - 02.2018
Small Business Owner
Jerk Village Cafe
07.2009 - 01.2016
Production Coordinator
Channel4 TV
01.2005 - 06.2009
High School Diploma -
Cornwall College
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