O'Neil Walker
New Haven
Summary
Committed housekeeper with a strong background in deep cleaning and customer service. Expertise in maintaining high cleanliness standards and collaborating with team members to enhance guest experiences.
Overview
30
30
years of professional experience
Work History
HOUSEKEEPER /ROOM ATTENDANT
THE HILTON GARDEN INN
MILFORD
04.2026 - Current
- Cleaned guest rooms to maintain resort standards of cleanliness and comfort.
- Managed laundry services, ensuring fresh linens for all accommodations.
- Restocked supplies, including toiletries and towels, in guest bathrooms and common areas.
- Executed deep cleaning tasks during seasonal changes and special events to prepare accommodations for guests.
- Collaborated with team members to uphold safety and hygiene protocols throughout the resort.
- Sanitized bathrooms, including toilets, tubs, showers, and sinks, to ensure a hygienic environment for guests.
- Organized cleaning schedules to effectively cover all resort areas without disruption.
- Swept and mopped floors, vacuumed carpets and rugs, dusted furniture, wiped down surfaces.
- Changed bed linens and towels, tidied up rooms.
- Used cleaning chemicals following proper guidelines.
- Emptied trash receptacles throughout the property.
- Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Cleaned building floors by sweeping, mopping and scrubbing.
- Maintained and organized cleaning supplies stock.
- Employed deep-cleaning techniques for areas in need of additional sanitation.
- Addressed guest requests for additional housekeeping services.
- Reported any maintenance issues or damage to supervisors immediately.
- Followed safety procedures when handling hazardous materials.
- Removed finger marks and smudges from doors, frames and glass partitions to enhance shine.
- Emptied wastebaskets and disposed of soiled linens in guest rooms to reduce spread of germs and enhance freshness.
- Ensured that all health standards were met during cleaning operations.
- Observed proper use of chemicals when cleaning various surfaces.
- Inspected guest rooms after cleaning to ensure they were presentable.
- Returned rooms to occupant-ready status to satisfy future guests.
- Maintained a clean linen closet by folding sheets neatly on shelves.
- Dusted ceiling air conditioning diffusers and ventilation systems to improve airflow.
- Scrubbed kitchen appliances, countertops and fixtures.
- Communicated maintenance concerns or repairs to supervisor for timely resolution, enhancing guest experience.
- Laundered sheets and removed stains to restore linens to pristine condition.
- Organized closets with hangers for guests' clothing items.
- Replenished supplies such as drinking glasses and coffee cups in guest rooms.
- Sanitized and cleaned sinks, mirrors, toilets and showers.
- Assisted in laundry services including washing, drying, and folding linens.
- Swept and damp-mopped private stairways and hallways.
- Monitored cleanliness of lobby, swimming pool and other common areas.
CUSTOMER SERVICE REPRESENTATIVE
MACYS
Milford
09.2025 - 05.2026
- Assisted customers with product inquiries and provided personalized recommendations.
- Processed customer transactions accurately using point-of-sale systems.
- Answered customer inquiries and provided accurate information regarding products and services.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Resolved customer complaints promptly and efficiently.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Strengthened customer retention by offering discount options.
- Recommended improvements in products, service and billing methods to management to prevent future problems.
- Excelled in exceeding daily credit card application goals.
- Contacted customers about potential service upgrades, new services and account changes.
CUSTOMER SERVICE REPRESENTATIVE
BOSCOVS DEPARTMENT STORE
MILFORD
10.2021 - 08.2023
- Assisted customers with product inquiries and provided personalized recommendations.
- Processed customer transactions accurately using point-of-sale systems.
- Resolved customer complaints through effective communication and problem-solving skills.
- Maintained a clean and organized sales floor to enhance the shopping experience.
- Collaborated with team members to ensure efficient store operations during peak hours.
- Educated customers on store promotions and loyalty programs to maximize engagement.
- Handled product returns and exchanges while adhering to store policies.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Resolved customer complaints promptly and efficiently.
FRONT OFFICE TELEPHONE CLERK
RUI HOTEL AND SPA
NEGRIL
01.1999 - 07.2021
- Managed guest check-ins and check-outs efficiently.
- Organized and maintained filing systems for guest records.
- Handled guest inquiries and resolved issues promptly.
- Coordinated housekeeping requests to ensure room readiness.
- Communicated effectively with departments to enhance guest experience.
- Greeted visitors in a friendly and professional manner while directing them appropriately.
- Processed customer orders promptly and accurately.
- Processed payments, refunds, and exchanges accurately and efficiently.
- Scanned documents into digital formats ensuring accuracy of content.
- Answered multi-line telephone system and routed calls to appropriate personnel.
- Answered customer inquiries via phone and email.
- Delivered messages and ran errands.
HOUSEKEEPER /ROOM ATTENDANT
COCOLA PALM RESORT
NEGRIL
08.1997 - 12.1998
- Cleaned guest rooms to maintain resort standards of cleanliness and comfort.
- Restocked supplies, including toiletries and towels, in guest bathrooms and common areas.
- Assisted in deep cleaning tasks during seasonal changes and special events.
- Cleaned bathrooms, including toilets, tubs, showers and sinks.
- Swept and mopped floors, vacuumed carpets and rugs, dusted furniture, wiped down surfaces.
- Changed bed linens and towels, tidied up rooms.
- Vacuumed floors and dusted furniture to maintain organized, professional appearance.
- Used cleaning chemicals following proper guidelines.
- Emptied trash receptacles throughout the property.
- Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Cleaned building floors by sweeping, mopping and scrubbing.
- Interacted pleasantly with clients and guests when performing daily duties.
- Maintained and organized cleaning supplies stock.
- Stocked amenities such as soap, shampoo and toilet paper in guest rooms.
- Disinfected telephones, light switches and other frequently touched objects.
- Responded to requests from guests regarding housekeeping needs.
- Reported any maintenance issues or damage to supervisors immediately.
- Removed finger marks and smudges from doors, frames and glass partitions to enhance shine.
- Observed proper use of chemicals when cleaning various surfaces.
- Maintained a clean linen closet by folding sheets neatly on shelves.
- Sanitized and cleaned sinks, mirrors, toilets and showers.
- Swept and damp-mopped private stairways and hallways.
KINDERGARDEN TEACHER
GREEN ISLAND PRIMARY SCHOOL
NEGRIL
09.1996 - 07.1997
- Developed engaging lesson plans for diverse learning styles and abilities.
- Managed classroom activities to foster a positive learning environment.
- Implemented educational games to enhance student participation and interest.
- Collaborated with parents to support children's educational needs and progress.
- Organized classroom materials and resources for effective teaching sessions.
- Monitored student behavior to maintain order and encourage respect among peers.
- Assisted in assessing student performance through observations and feedback.
- Assessed each child's developmental needs on continuous basis.
Education
Some College (No Degree) - OPERA ,CLASSICAL SINGING ,AND PERFORMANCE
KINGSTON SCHOOL OF MUSIC
KINGSTON JAMAICASkills
- Room cleaning
- Deep cleaning
- Laundry management
- Supply restocking
- Chemical use
- Customer service
- HOUSEKEEPING
Languages
English
Professional
JAMAICAN DIALECT
Professional
Websites
Timeline
HOUSEKEEPER /ROOM ATTENDANT
THE HILTON GARDEN INN
04.2026 - Current
CUSTOMER SERVICE REPRESENTATIVE
MACYS
09.2025 - 05.2026
CUSTOMER SERVICE REPRESENTATIVE
BOSCOVS DEPARTMENT STORE
10.2021 - 08.2023
FRONT OFFICE TELEPHONE CLERK
RUI HOTEL AND SPA
01.1999 - 07.2021
HOUSEKEEPER /ROOM ATTENDANT
COCOLA PALM RESORT
08.1997 - 12.1998
KINDERGARDEN TEACHER
GREEN ISLAND PRIMARY SCHOOL
09.1996 - 07.1997
Some College (No Degree) - OPERA ,CLASSICAL SINGING ,AND PERFORMANCE
KINGSTON SCHOOL OF MUSIC