ONEIL WATSON

• Managed a team of 15+ housekeeping staff, coordinated daily operation and inspection, ensuring exceptional service standards.
• Exceptional training skill where i developed and train new recruits to improve efficiency and performance
• Complete understanding of chemicals i manage and controlled inventories of supplies and equipment ensuring availability of necessary materials.

• Opening and closing shifts proficient in all software OPERA systems, Rex report, HotSOS, Teams

• Supervised and trained staff in housekeeping operations, ensuring adherence to standards of cleanliness.
• My duties go a long way from releasing rooms from out of order. taking rooms out of pick up, handling excessive room moves, putting rooms back into order in time for front desk to sell.

• Manage public areas assisits and supervise lobby attendance, inspected rooms to ensure they meet quality standards good communications skills with front desk also i’m also proficient in hotSoS and teams software.
• Conducted regular inspections of all guest rooms, hallways, lobbies, restrooms, elevators, stairwells, laundry facilities and other common areas.
• Maintained records of room assignments, special requests from guests and status of vacant and occupied rooms.
• Develop and maintain strong relationships with with over guests and customers and future guests.Trained to adapt and react immediately to every complaints to resolve any issue in a timely matter to make sure our guests have a wonderful stay.