Oneil Williams
East Orange
Summary
Dynamic Customer Relationship Manager with proven skills in problem resolution and training. Committed to enhancing customer satisfaction and streamlining processes to drive loyalty and growth.
Overview
4
4
years of professional experience
Work History
Customer Relationship Manager
Headquarter Mazda
Clermont, FL
12.2022 - 04.2026
- Developed and maintained strong customer relationships to enhance satisfaction and loyalty.
- Analyzed customer feedback to identify service improvement opportunities and implement effective solutions.
- Collaborated with sales team to ensure seamless communication and address customer inquiries efficiently.
- Trained new staff on customer service protocols and best practices to improve team performance.
- Negotiated contracts with vendors that resulted in cost savings without compromising quality or delivery timelines.
- Built partnerships with diverse internal teams and sales, finance, and operations departments to streamline processes.
Sales Administrator
Konica Minolta Business Solutions US
Ramsey, NJ
01.2022 - 11.2022
- Supported sales team by managing order processing and tracking shipments efficiently.
- Assisted in preparing sales reports by compiling data from various sources accurately.
- Coordinated with vendors to ensure timely delivery of supplies and equipment for sales activities.
- Maintained customer databases, ensuring information accuracy and confidentiality at all times.
- Responded to customer inquiries, providing product information and resolving issues promptly.
- Executed routine administrative tasks, enhancing overall productivity within the sales department.
- Supported sales representatives with timely generation of accurate quotes, proposals, and contracts to close deals faster.
Education
Bachelor of Science - Business Management
Bloomfield College
Bloomfield, NJ05-2021
Skills
- Customer relations
- Research and due diligence
- Training and mentoring
- Inter-department collaboration
- Sales proficiency
- CRM software proficiency
- Customer service
- Problem resolution
- Team leadership
- MS office
- Computer skills
- Scheduling and coordinating
- Project planning
Timeline
Customer Relationship Manager
Headquarter Mazda
12.2022 - 04.2026
Sales Administrator
Konica Minolta Business Solutions US
01.2022 - 11.2022
Bachelor of Science - Business Management
Bloomfield College