Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Oneila Bailey

LAUDERHILL,FL

Summary

Customer service specialist with a proven track record of excellence in retail environments. Skilled in greeting customers warmly, providing personalized assistance, and offering tailored recommendations to enhance their shopping experience. Known for maintaining a positive and professional demeanor while addressing inquiries and resolving issues promptly. Committed to delivering exceptional service and building strong customer relationships.

Overview

11
11
years of professional experience

Work History

Customer Service Representative

United Healthcare Insurance
Sunrise, FL
10.2020 - 08.2024
  • "At UnitedHealthcare, I serve as a frontline contact, addressing inquiries from policyholders, healthcare providers, and stakeholders regarding insurance plans, benefits, claims, and coverage. My responsibilities include providing accurate information promptly, assisting customers in navigating the healthcare system, and participating in outreach activities to promote UnitedHealthcare's offerings."
  • Educated customers on the importance of maintaining adequate insurance coverage.
  • Prepared documents such as applications, endorsements, renewals, cancellations, or other forms required by law or company procedures.
  • Responded to customer inquiries and problems to promote great service.

Customer Service Representative

Direct TV
Sunrise, FL
10.2020 - 08.2023
  • "At DirecTV, I served as a dedicated point of contact for inbound customer inquiries, adeptly handling issues related to DirecTV services, billing, technical concerns, and account management. With a focus on delivering exceptional customer service, I efficiently and professionally resolved customer issues, ensuring their satisfaction and loyalty.
  • Engaged customers in friendly, professional dialogue to determine needs.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.

Style Consultant

Levi Strauss
Sunrise, FL
09.2016 - 10.2019
  • "At Levi's, I delivered exceptional customer service by maintaining a friendly and knowledgeable demeanor. I assisted customers with styling advice, fit recommendations, and product inquiries. Additionally, I contributed to the visual appeal of the store by arranging product displays, creating captivating window displays, and optimizing the store layout to enhance the overall shopping experience."
  • Verified pleasing product display and accessibility for client's shopping experience by monitoring sales floor, stocking inventory and replenishing products.
  • Designed and displayed innovative store and window displays using tasteful mannequins and visual images.
  • Maintained a high level of professionalism while interacting with customers in person or over the phone.

Crew Member

Subway
Lauderhill, FL
05.2013 - 08.2016
  • "At Subway, I greeted customers warmly, took orders accurately, and offered recommendations when necessary. I ensured orders were prepared promptly and accurately, addressing any inquiries or concerns with professionalism. Additionally, I maintained cleanliness in dining areas and performed cash counts at the end of each shift."
  • Performed cashier duties such as taking orders, collecting payments and providing change.
  • Served food quickly for positive guest experiences.
  • Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.

Style Consultant

Urban Planet
Sunrise, FL
11.2013 - 04.2014
  • "At Urban Planet, I excel in providing personalized customer service by greeting customers warmly and assisting them with their styling needs. I offer tailored fashion advice based on their preferences, body type, and occasion, ensuring an exceptional shopping experience."
  • Verified pleasing product display and accessibility for client's shopping experience by monitoring sales floor, stocking inventory and replenishing products.
  • Designed and displayed innovative store and window displays using tasteful mannequins and visual images.
  • Greeted clients warmly and analyzed fashion needs and desires while identifying products for consideration.

Education

High School Diploma -

Piper High School
06-2016

Some College (No Degree) - Criminal Justice

Broward College
Fort Lauderdale, FL

Skills

  • Product Knowledge
  • Data Collection
  • Information Security
  • Data Entry
  • Report Generation
  • Scheduling
  • Paperwork Processing
  • Inbound and Outbound Calling
  • Call Management
  • Consultative Sales
  • Appointment Scheduling
  • Critical Thinking
  • Customer Relations
  • Business development understanding

References

References available upon request.

Timeline

Customer Service Representative

United Healthcare Insurance
10.2020 - 08.2024

Customer Service Representative

Direct TV
10.2020 - 08.2023

Style Consultant

Levi Strauss
09.2016 - 10.2019

Style Consultant

Urban Planet
11.2013 - 04.2014

Crew Member

Subway
05.2013 - 08.2016

High School Diploma -

Piper High School

Some College (No Degree) - Criminal Justice

Broward College

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Oneila Bailey