Oneiry Gonzalez
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
9
9
years of professional experience
Work History
Restaurant Server
Goldener Hirsch Restaurant Auberge Resort And Collection
2022.11 - Current
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Handled customer complaints professionally, resolving issues promptly to maintain positive relationships.
- Staying updated on the current menu and advising guests accordingly.
- Receiving customer orders and transferring them to kitchen staff.
- Identifying customer's unique dietary needs and other special orders.
- Demonstrated knowledge of menu offerings, including ingredients and preparation methods to address customer inquiries effectively.
- Enhanced customer satisfaction by providing attentive and personalized service during busy shifts.
Restaurant Server
Madeline Hotel-Timber Room Restaurant Auberge R&C.
2019.07 - 2022.10
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services
- Exceeded customer satisfaction by finding creative solutions to problems
- Provided excellent service and attention to customers when face-to-face or through phone conversations
- Resolved interpersonal conflicts by listening, finding common ground and building relationships.
- Enhanced customer satisfaction by providing attentive and personalized service during busy shifts.
- Increased table turnover rate by efficiently managing orders and ensuring timely delivery of meals.
Banquet Server
Holiday Inn
2018.05 - 2018.11
- Greeted arriving guests and escorted each to assigned tables, took drink orders and answered questions about events
- Set up banquet tables and chairs based on event requirements.
- Maintained event cleanliness during service by promptly clearing dishes after each course.
- Prepared and maintained buffet and salad bar by checking temperatures
- Ensured timely food delivery by effectively communicating with kitchen staff and coordinating efforts.
- Adapted to last-minute changes in event schedules or requirements, effectively modifying plans and maintaining service quality without any negative impact on guest experience.
Banquet Captain
Gateway Canyons Resort & Spa
2017.03 - 2017.11
- Arranged food, utensils and condiments on trays to serve meals with necessary items.
- Interpreted instructions to schedule and set up events to client specifications.
- Arranged furniture and equipment to maximize space and floor plan for seamless movement during functions.
- Organized banquet storage and surrounding areas to facilitate access to products and materials.
- Set up and broke down conference and banquet rooms to meet facility standards and specifications.
- Delegated tasks to staff members to maximize production under tight deadlines.
- Coordinated with event planners for seamless event organization, leading to increased positive reviews.
- Enhanced guest satisfaction by overseeing banquet operations and ensuring smooth execution of events.
Customer Service Representative
Concentric
2015.03 - 2017.01
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Educated customers about billing, payment processing and support policies and procedures.
Education
O&M -
Bachelor Degree of Business Administration - Hospitality Management
University of Organization & Method
Dominican Republic01.2018
Skills
- Expert in:
- Communication
- Customer service
- Ability to multitask
- Problem-solving
- Cleanliness
- Upselling techniques
- Professional appearance
- Positive attitude
- Team collaboration
Accomplishments
- Utah Food Handlers Permit Course 2022
- State Food Safety - 15b1j1-j9caef4
- State of Utah Alcohol Server Course 2022
- State Food Safety - 156c3h-j964a8c
Timeline
Restaurant Server
Goldener Hirsch Restaurant Auberge Resort And Collection
2022.11 - Current
Restaurant Server
Madeline Hotel-Timber Room Restaurant Auberge R&C.
2019.07 - 2022.10
Banquet Server
Holiday Inn
2018.05 - 2018.11
Banquet Captain
Gateway Canyons Resort & Spa
2017.03 - 2017.11
Customer Service Representative
Concentric
2015.03 - 2017.01
O&M -
Bachelor Degree of Business Administration - Hospitality Management
University of Organization & Method
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