Summary
Overview
Work History
Education
Skills
Timeline
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Oneisha Benning

Monroe,NC

Summary

Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

1
1
year of professional experience

Work History

CSR, Sales

Circle K Corp
Monroe, NC
07.2023 - 02.2024
  • Maintained records of customer interactions, transactions, comments and complaints.
  • Followed up with customers to ensure their satisfaction with products or services they received.
  • Developed and maintained relationships with existing customers in order to facilitate repeat business opportunities.
  • Assisted in developing marketing strategies for new product launches and promotions.
  • Educated customers on product features and benefits so that they can make informed decisions when purchasing a product or service.
  • Ensured compliance with applicable laws and regulations related to sales process.
  • Adhered strictly to company policies and procedures while handling customer queries and requests.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Educated customers on special pricing opportunities and company offerings.
  • Mentored new employees on procedures and policies to maximize team performance.

PCA

Brookdale
Monroe, NC
08.2023 - 10.2023
  • Provided personal care assistance to elderly and disabled individuals in their homes, including bathing, dressing, grooming, transferring, toileting and feeding.
  • Maintained accurate records of client care services provided on a daily basis.
  • Performed light housekeeping duties such as changing bed linens, doing laundry, washing dishes and vacuuming carpets.
  • Provided emotional support and companionship to elderly clients experiencing loneliness or depression.
  • Ensured safety of patients by using appropriate lifting techniques while assisting them with mobility activities.
  • Responded promptly to emergency situations according to established protocols.
  • Transported clients from one location to another in an efficient manner.
  • Gave reminders about hygiene practices like brushing teeth or combing hair.
  • Communicated regularly with supervisors regarding any changes in client status or behavior that require attention.
  • Looked for physical, emotional and symptomatic changes in patient condition and obtained necessary care for medical concerns.
  • Performed minor housekeeping tasks to keep patient areas clean and sanitized.
  • Supported healthy patient skin with bedside baths, wound care and integrity checks.
  • Kept instruments and equipment clean and sanitized.

Shipping Clerk

mando
Opelika, AL
04.2023 - 06.2023
  • Verified shipping documents for accuracy.
  • Received and distributed incoming packages to designated departments or personnel.
  • Prepared outgoing parcels for shipment, including packing, sealing, labeling, and affixing postage.
  • Generated and maintained records of shipments, such as bills of lading, invoices, orders, and other required documentation.
  • Inspected freight containers to ensure they met safety standards prior to loading them onto trucks.
  • Maintained inventory control system to ensure accurate tracking of all shipped items.
  • Provided assistance in the loading and unloading process of goods from vehicles when necessary.
  • Communicated with carriers regarding any delays in shipments or discrepancies between orders and actual deliveries.
  • Utilized various computer systems to track shipments throughout their journey from origin to final destination.
  • Prepared accurate shipping orders and bills of lading to direct and route materials.

Education

GED -

Turner Job Corps Center - Albany
Albany, GA
05-2012

Skills

  • Performance Tracking
  • Cross-Selling and Upselling
  • Product Knowledge
  • Information Security
  • Data Entry
  • Data Collection
  • Paperwork Processing
  • Inbound and Outbound Calling
  • Microsoft Excel
  • Spreadsheets
  • In-Store Support
  • Product Sales
  • Critical Thinking
  • Conflict Resolution
  • Filing
  • Prioritization
  • Proofreading
  • De-Escalation Techniques
  • Reading Comprehension
  • Shipping and Receiving Understanding
  • Microsoft Office Suite
  • Typing Proficiency
  • Customer Service
  • Positive and Professional
  • Active Listening
  • Grammar
  • Courteous Demeanor
  • Follow-Up Skills
  • Credit Card Payment Processing
  • Order Processing

Timeline

PCA

Brookdale
08.2023 - 10.2023

CSR, Sales

Circle K Corp
07.2023 - 02.2024

Shipping Clerk

mando
04.2023 - 06.2023

GED -

Turner Job Corps Center - Albany

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Oneisha Benning