Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Oneisha Jobes

Belcamp,MD

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Always dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Customer Service Associate bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Knowledgeable and dedicated customer service professional with extensive experience in Food industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with customers. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Dedicated Warehouse team member skilled in operating equipment, prioritizing tasks and carrying out fast-paced work to meet team goals. Strong understanding of OSHA standards and optimal safety guidelines. Hard worker consistently arrives early and stays late to get deadline-oriented jobs complete.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Warehouse Worker

Amazon
07.2022 - Current
  • Managed warehouse operations and verified proper shipment procedures.
  • Operated equipment while observing standard safety procedures.
  • Assembled pallets and crates for secure transportation of materials.
  • Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
  • Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
  • Consistently lifted materials weighing as much as 50 pounds.
  • Maintained clean, orderly work environment free of hazards.
  • Unpacked and repacked items in different quantities and configurations for shipment.
  • Trained and supervised new employees to apply best practices and comply with health and safety procedures and regulations.
  • Inspected every customer return, to ensure it is either unsellable or sellable.
  • Used customer service skills even when not directly dealing with customer.
  • Labeled boxes, crates and containers with accurate order information, destinations and codes to minimize shipping errors

Shift Manager

Taco Bell
01.2018 - 07.2022
  • Improved staffing during busy periods by calling in staff if needed and monitoring call-outs.
  • Adhered to company standards and compliance requirements for operations and cleanliness of areas.
  • Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Supervised employees and oversaw quality compliance with company standards for food and services.
  • Trained and mentored new employees to maximize team performance.
  • Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team.
  • Tracked receipts, employee hours, and inventory movements.
  • Worked closely with team members to schedule breaks and shifts to meet state regulations.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Excelled in every store position and regularly backed up front-line staff.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Exercised composure under pressure and in escalated customer service scenarios.
  • Defined clear targets and objectives and communicated to other team members.
  • Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.
  • Managed over 15 customer calls per day.
  • Always Greeting every customer with polite smile on my face during whole encounter- coaching team to complete order accurately and speedy.
  • Count money, give change. Complete whole store deposit every Morning.
  • Cross trained all over, jumped wherever needed.

Warehouse Associate

Coty
04.2017 - 01.2018
  • Inspected incoming and outgoing shipments to verify accuracy and prevent errors.
  • Labeled and accurately moved customer orders to meet shipment timetables and minimize errors.
  • Maintained warehouse accessibility and safety for customer traffic by discarding empty boxes and removing obstacles from aisles.
  • Worked safely around moving machinery.
  • Quickly assembled orders and packed items for shipment, conveying orders to shipping personnel.
  • Checked packages and merchandise for damage and notified vendors.
  • Consistently lifted items weighing over 25 pounds.

Education

High School Diploma -

Kenwood High School Ib And Sports Science
Baltimore, MD
05.2016

Skills

  • Customer Interaction
  • Customer Satisfaction
  • Credit Card Transaction Processing
  • Refunding Payments
  • Customer Experience
  • Phone Inquiries
  • Customer Inquiries
  • Greeting Visitors
  • Understanding Customer Needs
  • Fluent in sign language if ever needed to be used
  • Along with amazing customer service skills, warehouse skills also!

Certification

  • Certified Shift manager. Serv Safe Certification - Taco Bell

Languages

ASL
Full Professional

Timeline

Warehouse Worker

Amazon
07.2022 - Current

Shift Manager

Taco Bell
01.2018 - 07.2022

Warehouse Associate

Coty
04.2017 - 01.2018

High School Diploma -

Kenwood High School Ib And Sports Science

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Oneisha Jobes