O Neisha Joseph
New Caney,TX
Summary
Creative and dedicated beauty professional with hands-on experience in various salon settings, including providing hair , makeup , and skincare services as well, as performing administrative tasks. Known for high productivity and efficient task completion. Strengths include a strong work ethic, product knowledge, interpersonal skills, the ability to multitask effectively, and a comprehensive understanding of hair and skin care technique . Excel in communication, adaptability, and customer service, ensuring seamless client experiences and operational success.
Overview
7
7
years of professional experience
1
1
year of post-secondary education
Work History
Cosmetology Student
Paul Mitchell The School
Fayetteville , NC
10.2023 - 11.2024
- Performed hair cutting and styling services on customers, including shampooing, blow-drying, coloring, highlighting and perming.
- Provided skin care treatments such as facials, waxing, exfoliation and microdermabrasion.
- Demonstrated knowledge of various products used in cosmetology services.
- Educated clients about proper home care for their hair and skin.
- Adhered to all state laws governing cosmetology services.
- Developed customer service skills through client interactions in the student salon.
- Used strong communication skills to effectively speak to and liaise with potential clients and develop business relationships.
- Recommended retail products that could be used at home for continued beauty maintenance.
- Collaborated with other stylists to provide exceptional customer service.
- Scheduled appointments with clients according to salon protocols.
- Maintained cleanliness and sanitation of tools and workstations according to state board regulations.
- Practiced time management and multitasking in a fast-paced learning environment.
Patient Administration Specialist
U.S. Army Active Duty
Fort Bragg, North Carolina
07.2017 - 10.2021
- Provided excellent customer service to patients and their families by answering phone calls, responding to emails, and scheduling appointments.
- Maintained patient records in accordance with HIPAA regulations including data entry of patient information into the electronic medical record system.
- Conducted detailed intake assessments for new patients, verifying insurance eligibility and collecting relevant documentation.
- Explained policies, procedures and services to patients.
- Verified documentation methodically to avoid critical errors impacting care delivery and payments for services.
- Completed registration procedures for patients, expertly inputting information to meet provider, facility and legal requirements.
Education
Cosmetology
Paul Mitchell The School
Fayetteville, NC 10.2023 - 11.2024
High School Diploma -
St.Croix Central High School
St.Croix, U.S. Virgin Islands 07-2017
Skills
- Active listening
- Customer service
- Issue resolution
- Time management
- Administrative procedures
- Product knowledge
- Communication
- Inventory management
- Creative thinking
- Problem solving
- Adaptability
- Multitasking
- Decision making
- Skin care
- Makeup application
- Sanitation practices
- Cosmetic sales
Timeline
Cosmetology Student
Paul Mitchell The School
10.2023 - 11.2024
Cosmetology
Paul Mitchell The School
10.2023 - 11.2024
Patient Administration Specialist
U.S. Army Active Duty
07.2017 - 10.2021
High School Diploma -
St.Croix Central High School