Oneka Griffin
Heartland,TX
Summary
Empathic service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers.
Overview
10
10
years of professional experience
Work History
Caregiver
Touch Point
07.2022 - Current
- Created safe and positive living situations for clients by communicating with family and other staff about concerns or challenges.
- Reported concerns to nurse supervisor to promote optimal care.
- Prepared meals according to dietary requirements and assisted with feeding when necessary.
- Monitored vital signs and medication use, documenting variances, and concerning responses.
Patient Safety Tech
Richardson Family
06.2018 - 03.2022
- Cultivated positive relationships with patients to help facility meet satisfaction scores and patients obtain best possible care.
- Received patient inquiries or complaints and directed to appropriate medical staff members.
- Collaborated with nursing staff to advocate for individual patient needs and insurance coverage.
Customer Rep
CHCS SERVICES
08.2015 - 06.2018
- Reviewed applications to verify client information and resolve discrepancies.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Identified discrepancies in patient's insurance coverage or benefits, ensuring accuracy of data entered into system.
Relationship Banker
Regions Bank
Pensacola, FL
08.2013 - 03.2015
- Counseled Banking needs and match those needs to offer product and services
- Always exceeding an aggressive monthly changing sales goal while maintaining 100% Customer Satisfaction several years in a row
- Developed financial plans for customers based on their individual needs.
- Efficiently handle 80-100 a calls a day maintaining a low talk time and at least a 98% adherence
Education
Diploma -
Woohdam High
01.1994
Skills
- Service
- Underwriting
- Insurance
- Caregiver
- Claims
Languages
English
Timeline
Caregiver
Touch Point
07.2022 - Current
Patient Safety Tech
Richardson Family
06.2018 - 03.2022
Customer Rep
CHCS SERVICES
08.2015 - 06.2018
Relationship Banker
Regions Bank
08.2013 - 03.2015
Diploma -
Woohdam High
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