Oneka Matthews
East Hartford,CT
Summary
Dynamic billing expert with a proven track record at Foley Carrier Services, enhancing operational efficiency and accuracy in accounts receivable management. Skilled in strategic people partnership and process optimization, I successfully implemented a new SaaS billing and pricing model, improving cash flow and client satisfaction while managing over $40 million in annual revenue.
Overview
2027
2027
years of professional experience
Work History
Director of Billing Operations and Finance Analyst
Foley Carrier Services
Hartford, CT
2024 - Current
- Analyzed current processes and developed initiatives to elevate operational efficiency and service delivery associated with new SaaS pricing model.
- Oversaw the implementation of a new billing process for SaaS pricing model, enhancing operational efficiency across departments.
- Streamlined billing and accounts receivable workflows in the implementation of Ordway's new cash flow system.
- Strengthened key client relationships by maintaining billing accuracy and facilitating on-time payment transactions.
- Managed and analyzed accounts receivable, focusing on maintaining accuracy and efficiency for over $40 million annually.
- Analyzed current accounts receivable workflows and executed improvements to lower DSO and boost overall process efficiency within finance team.
- Led billing and accounts receivable personnel, fostering an environment of continuous learning and professional development.
- Developed and implemented efficient communication strategies for sales, customer success, onboarding, and operations to foster collaboration and drive successful project delivery.
- Oversaw cross-team collaboration for billing and price migration implementation, facilitating seamless adoption by internal stakeholders and clients.
- Partnered with CFO and Controller to formulate revenue allocation strategies aligned with GAAP principles.
- Developed and delivered training programs for teams on SaaS billing subscriptions and usage-based billing, ensuring compliance with contract adjustments.
- Facilitated communication and collaboration with vendors to support implementation of new billing and cash flow system.
- Facilitated contract reviews and pricing discussions with sales leadership and onboarding teams to improve process efficiency for new sales initiatives.
- Facilitated cross-functional collaboration between product and technology teams to design and implement an integrated billing process across all systems.
- Created comprehensive back-end reporting solutions to streamline accounting processes and ensure precise reconciliation of sales tax deferred revenue and cash.
- Configured Stripe payment gateway to support seamless ACH and credit card payments, ensuring accessibility for over 40,000 customers.
Billing and AR Manager
Foley Carrier Services
Hartford, CT
2019 - 2024
- Analyzed current processes and instituted initiatives to optimize monthly accounts receivable performance.
- Facilitated training sessions for staff, focusing on strategies to optimize operational efficiency within the accounts receivable collections team.
- Conducted analysis of performance data for accounts receivable and executed process adjustments to drive improvement.
- Developed and implemented mentorship programs for team leads and senior contributors, promoting growth and leadership excellence.
- Coordinated and managed billing cycles on a monthly and quarterly basis to support revenue flow.
- Analyzed current billing procedures and identified areas for improvement to streamline operations and increase efficiency.
- Supervised month-end accounts receivable reconciliation and closing activities for financial accuracy.
- Coordinated with senior accountant to verify billing accuracy and assist in necessary reconciliation activities.
- Coordinated with product and technology teams to identify and execute necessary improvements.
- Coordinated efforts with sales and onboarding to maintain accuracy in invoice generation and billing for all newly acquired clients.
- Executed strategic coordination with IT department to enhance technology infrastructure, ensuring seamless billing data management and system operations.
- Strengthened customer relationships through immediate problem resolution and the application of effective corrective measures for escalated situations.
Operations Specialist Second Class
Foley Carrier Services
2012 - 2013
- Analyzed current processes and developed initiatives to elevate operational efficiency and service delivery associated with new SaaS pricing model.
- Oversaw the implementation of a new billing process for SaaS pricing model, enhancing operational efficiency across departments.
- Streamlined billing and accounts receivable workflows in the implementation of Ordway's new cash flow system.
- Strengthened key client relationships by maintaining billing accuracy and facilitating on-time payment transactions.
- Managed and analyzed accounts receivable, focusing on maintaining accuracy and efficiency for over $40 million annually.
- Analyzed current accounts receivable workflows and executed improvements to lower DSO and boost overall process efficiency within finance team.
- Led billing and accounts receivable personnel, fostering an environment of continuous learning and professional development.
- Developed and implemented efficient communication strategies for sales, customer success, onboarding, and operations to foster collaboration and drive successful project delivery.
- Oversaw cross-team collaboration for billing and price migration implementation, facilitating seamless adoption by internal stakeholders and clients.
- Partnered with CFO and Controller to formulate revenue allocation strategies aligned with GAAP principles.
- Developed and delivered training programs for teams on SaaS billing subscriptions and usage-based billing, ensuring compliance with contract adjustments.
- Facilitated communication and collaboration with vendors to support implementation of new billing and cash flow system.
- Facilitated contract reviews and pricing discussions with sales leadership and onboarding teams to improve process efficiency for new sales initiatives.
- Facilitated cross-functional collaboration between product and technology teams to design and implement an integrated billing process across all systems.
- Created comprehensive back-end reporting solutions to streamline accounting processes and ensure precise reconciliation of sales tax deferred revenue and cash.
- Configured Stripe payment gateway to support seamless ACH and credit card payments, ensuring accessibility for over 40,000 customers.
Billing Coordinator
Foley Carrier Services
Hartford, CT
2015 - 2019
- Processed and verified invoices for accuracy, ensuring timely billing cycles.
- Assisted in reconciling accounts receivable discrepancies to enhance financial accuracy.
- Collaborated with cross-functional teams to streamline billing workflows and improve efficiency.
- Managed customer inquiries regarding billing statements, resolving issues promptly and professionally.
Accounts Receivable and Billing Team Lead
Foley Carrier Services
2012 - 2015
- Managed billing team to enhance efficiency in invoicing procedures, ensuring compliance with deadlines.
- Developed engaging training content to facilitate team understanding of billing systems and enhance operational efficiency.
- Analyzed existing workflows and implemented improvements to optimize efficiency in invoice generation operations.
- Identified and resolved billing discrepancies by engaging with cross-functional teams to ensure effective communication and problem-solving.
- Analyzed and improved workflows to decrease billing discrepancies and bolster accuracy in financial reporting.
- Evaluated and verified billing records on a monthly basis to maintain compliance with established standards.
- Designed and executed streamlined billing workflows, significantly improving accuracy and increasing productivity levels.
- Oversaw integration of advanced billing software, streamlining processes and improving operational accuracy.
- Diagnosed and addressed technical issues using industry-specific software tools, effectively minimizing downtime for critical billing processes.
- Coordinated efforts with sales and customer service departments to effectively resolve billing discrepancies and strengthen teamwork.
Education
Bachelor of Science - Accounting
University of Hartford
West Hartford, CT05-2015
Skills
Strategic People Partner
Billing Expert
Accounts Receivable Analyst
Timeline
Director of Billing Operations and Finance Analyst
Foley Carrier Services
2024 - Current
Billing and AR Manager
Foley Carrier Services
2019 - 2024
Operations Specialist Second Class
Foley Carrier Services
2012 - 2013
Billing Coordinator
Foley Carrier Services
2015 - 2019
Accounts Receivable and Billing Team Lead
Foley Carrier Services
2012 - 2015
Bachelor of Science - Accounting
University of Hartford