With this summary I intend to find an organization that allows me to apply and put into practice the knowledge acquired in the years of study of my career, as well as my ability to plan, organize and direct the operation of my skills, the same ones I learned at the university as well. I would like to be part of a work team and consolidate myself professionally in a hospital or other health service were personal achievements and performance bear fruit.
Professional with strong background in case management, prepared to make significant impact. Proven ability to collaborate with teams and adapt to changing needs. Skilled in client assessment, resource coordination, and crisis intervention. Reliable and results-focused, with commitment to achieving positive outcomes.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Case Manager
Soni Family Practice
10.2022 - 03.2023
Responsibilities: I have an Excellent organizational skill to coordinate multiple aspects of care for my clients, and to balance competing demands and deadlines
Responsibilities.
- Management of chronic care for low and high-risk patients.
- Make reports of sick patients and follow-up calls.
- TCM
- Coordination of care such as HHC, Hospice.
- Hedis/stars to close all the gaps.
- Assist management with projects as needed.
- Assistant with process improvements and workflows.
- Distribute workflow.
- Assign the cases received from the hospital to the coordinators.
- Admissions / Registration Process
- Coordinate service for patients (transport and DME appointments)
- Notify suppliers about registrations.
- Process the readmission of patients coordinating the transition of care in a timely manner to avoid future readmissions.
- Prepare and develop reports to evaluate the percentage of monthly readmission by practices and providers.
- Review of prospective charts to capture potential opportunities.
- Prepare productivity reports by coordinators.
- Carry out file review (remotely or in medical offices) to identify gaps in care.
- Actively assist with data collection for GPRO
-Experience working with systems such as: Practice functions, Athena and E clinical works.
Cuban Doctor
Cuban Doctor
05.2017 - 03.2019
Streamlined referral processes for specialty services, ensuring timely access to necessary evaluations and treatments for patients.
Streamlined clinic operations, implementing efficient scheduling and documentation practices.
Boosted clinic's reputation through conducting and publishing cutting-edge research on innovative treatment methods.
Reduced medication errors by instituting rigorous double-check procedures during prescription and administration.
Enhanced patient satisfaction with empathetic communication and attentive care during consultations and treatments.
Led team of junior doctors and nurses, providing mentorship and guidance to improve clinic-wide professional standards.
Streamlined clinic operations, implementing efficient scheduling systems to reduce patient wait times significantly.
Increased patient adherence to treatment plans by simplifying medical jargon into understandable language during consultations.
Facilitated recovery, providing personalized rehabilitation advice and follow-up care that improved patient quality of life.
Improved diagnostic accuracy with introduction of advanced imaging techniques, leading to more targeted treatment plans.
Enhanced team collaboration by organizing regular interdisciplinary meetings to discuss complex cases and share insights.
Customized patient education materials to address diverse needs of clinic's patient population, enhancing understanding and engagement.
Advocated for patient rights, ensuring ethical considerations were prioritized in all clinic operations and treatment decisions.
Improved patient outcomes by developing comprehensive care plans tailored to individual health conditions.
Organized health camps in underserved areas, providing essential medical services and raising health awareness.
Administered specialized treatment for multiple patients daily.
Treated acute and chronic conditions to reduce symptoms and improve health.
Completed routine physical exams and diagnostic tests to provide accurate diagnosis.
Diagnosed and treated patients suffering from chronic conditions.
Monitored patients' conditions and progress to reevaluate treatment.
Trained support staff in patient care strategies, intake requirements and requirements for assisting with different procedures.
Delivered expert consultation and referrals for appropriate and effective treatment plans.
Cuban Doctor
Cuban Doctor
09.2013 - 07.2016
After finishing my residency I went to Venezuela to work as a Physician for 3 years, enhancing my knowledge as a physician.
Diagnosed and treated patients suffering from chronic conditions.
Participated in quality improvement initiatives to optimize clinical processes and enhance overall patient care standards.
Increased patient satisfaction with thorough assessments, clear communication, and empathetic bedside manner.
Enhanced collaboration among healthcare team members for optimal patient care delivery.
Mentored junior physicians and medical students, fostering professional growth and skill development within the healthcare team.
Contributed to ongoing professional development by actively participating in continuing education courses, workshops, and seminars related to clinical practice advancements.
Collaborated with public health agencies on community outreach programs promoting wellness initiatives targeting specific population needs.
Updated clinic's emergency response protocols, significantly improving response times and patient survival rates in critical situations.
Conducted detailed patient assessments to identify symptoms and accurately diagnose conditions, leading to more effective treatment plans.
Conducted comprehensive risk assessments for surgical procedures, minimizing complications and improving patient safety.
Optimized inventory management of medical supplies, ensuring critical items were always available without excessive stockpiling.
Prescribed medications and therapies to improve patients' health and well-being.
Educated patients and families on health conditions to raise awareness.
Developed public health initiatives that raised awareness and reduced spread of communicable diseases in community.
Advised patients and community members concerning diet, activity, hygiene and disease prevention.
Collected, recorded and maintained patient medical history, reports and examination results.
Delivered expert consultation and referrals for appropriate and effective treatment plans.
Monitored patients' conditions and progress to reevaluate treatment.
Trained support staff in patient care strategies, intake requirements and requirements for assisting with different procedures.
Resident Doctor
Cuba
08.2011 - 08.2013
I started to do my residency working as a family doctor Rural Areas of Cuba, in my born city, working during that period as a comprehensive general practitioner, working in emergency department and doctor´s office.
During the clinical practice I learned about the analysis and synthesis of a problematic health situation, organization and planning capacity, information management capacity, ability to work in a single or interdisciplinary team, critical reasoning, ethical commitment at work, ability to autonomous learning and work.
Contributed to quality improvement initiatives within the department, enhancing overall patient care standards.
Assisted in surgical procedures, ensuring adherence to best practices and optimal patient outcomes.
Assessed complex diagnostic cases using critical thinking skills, leading to accurate diagnoses and tailored treatments for each patient''s needs.
Promoted a safe environment for both patients and staff by adhering to strict infection control protocols.
Developed strong rapport with patients'' families, addressing concerns and providing education about their loved ones'' conditions.
Treated and monitored care of geriatric patients at local long-term care facility.
Reviewed patient allergies, problems, medications, and immunization statuses.
Trained and supervised medical students and subordinate staff in using medical equipment and software.
Improved patient outcomes by conducting thorough assessments and developing individualized treatment plans.
Medical Student
Cuba
09.2005 - 07.2011
Started in Medical school on005, studied for 6 consecutive years and graduated from Medical school on July 23,2011 as a Doctor in Medicine.
Provided patient care under direct physician supervision.
Demonstrated proficiency in various clinical tasks such as venipuncture, suturing, and IV insertion.
Observed and recorded patient conditions by assessing vitals.
Assisted in medical procedures, contributing to positive patient outcomes.
Conducted physical exams and recorded medical histories for patients in clinical setting.
Participated in all scheduled rounds and teaching conferences.
Supported physicians during surgeries, enhancing surgical efficiency and aiding successful outcomes.
Educated patients on preventative measures and lifestyle changes for improved overall health outcomes.
Engaged in professional development opportunities to stay current with latest medical practices and advancements.
Prescribed medications and monitored patient responses to treatment.
Participated in lab and diagnostics testing to help diagnose and treat patient illnesses.
Shadowed resident physicians, taking notes and asking questions.
Collected labs and test results on patients.
Served as an advocate for patients by addressing concerns or questions promptly within interdisciplinary team meetings.
Observed and reported any changes in patient conditions to attending physicians.
Completed daily rounds to check on patients and identify any reasons for concern.
RN
Terrace of Kissimmee
04.2023 - 03.2024
Administered medications accurately and safely, reducing medication errors and adverse reactions.
Enhanced patient satisfaction through effective communication, empathy, and timely response to their needs.
Collaborated with interdisciplinary teams for comprehensive patient care plans, resulting in better health outcomes.
Managed care from admission to discharge.
Served as a liaison between physicians and patients'' families to facilitate clear communication regarding treatment options and progress updates.
Mentored new nursing staff, contributing to a supportive work environment and improved retention rates.
Provided emotional support to patients during challenging times, fostering a sense of trust and rapport that contributed to better overall wellbeing.
Provided direct patient care, stabilized patients, and determined next course of action.
Monitored patient reactions to drugs and carefully documented findings.
Managed patient caseloads effectively, ensuring timely interventions and thorough follow-ups to mitigate potential complications.
Aligned nursing goals with department objectives to enhance overall performance metrics within the healthcare facility.
Administered medications and treatments as prescribed by physicians.
Advised patients and caregivers of proper wound management, discharge plan objectives, safe medication use, and disease management.
Monitored patient reactions after administering medications and IV therapies.
Provided skilled, timely and level-headed emergency response to critically-ill patients.
Quickly responded to situations impacting safety and security to unit, actualizing crisis prevention interventions to control and de-escalate situations.
Administered medications via oral, IV, and intramuscular injections and monitored responses.
RN
Encompass Health Rehabilitation Hospital
04.2024 - Current
Improved patient outcomes by providing high-quality nursing care and implementing evidence-based practices.
Educated patients on disease management and self-care techniques, promoting lifestyle changes for improved health.
Assessed patient conditions promptly upon admission to determine appropriate interventions and prioritize care needs.
Trained new nurses in proper techniques, care standards, operational procedures, and safety protocols.
Participated in professional development opportunities regularly to stay current on best practices in the field of nursing.
Devised individualized care plans tailored to each patient''s unique situation, optimizing clinical outcomes.
Implemented infection control measures within the unit, maintaining a safe environment for both patients and staff members.
Coordinated discharge planning efforts with social workers, case managers, and other multidisciplinary team members for smooth transitions posthospitalization.
Managed complex cases of critically ill patients, ensuring optimal treatment plans were executed effectively.
Utilized advanced clinical skills such as wound care management or IV therapy administration, leading to faster recovery times for patients treated under my supervision.
Streamlined documentation processes to ensure accurate record-keeping and compliance with regulatory standards.
Communicated with healthcare team members to plan, implement and enhance treatment strategies.
Educated family members and caregivers on patient care instructions.
Documented treatments delivered, medications and IVs administered, discharge instructions, and follow-up care.
Evaluated patient histories, complaints, and current symptoms.
Followed all personal and health data procedures to effectively comply with HIPAA laws and prevent information breaches.
Used first-hand knowledge and clinical expertise to advocate for patients under care and enacted prescribed treatment strategies.
Offered exceptional care and support to individuals recovering from acute incidents and dealing with chronic conditions.
Conducted ongoing monitoring and evaluations of behaviors and conditions, and updated clinical supervisors with current information.
Explained course of care and medication side effects to patients and caregivers in easy-to-understand terms.
Promoted patient and family comfort during challenging recoveries to enhance healing and eliminate non-compliance problems.
Observed and documented patient factors such as diets, physical activity levels, and behaviors to understand conditions and effectively modify treatment plans.
Implemented care plans for patient treatment after assessing physician medical regimens.
Performed triage on incoming patients and determined severity of injuries and illnesses.
Recorded details regarding therapies to keep patient charts updated.
Managed care from admission to discharge.
Developed strong relationships with patients'' families, providing emotional support while addressing concerns or questions about care plans.
Served as a liaison between physicians and patients'' families to facilitate clear communication regarding treatment options and progress updates.
Provided direct patient care, stabilized patients, and determined next course of action.
Monitored patient reactions to drugs and carefully documented findings.
Monitored patient reactions after administering medications and IV therapies.
Provided skilled, timely and level-headed emergency response to critically-ill patients.
Administered medications via oral, IV, and intramuscular injections and monitored responses.
Quickly responded to situations impacting safety and security to unit, actualizing crisis prevention interventions to control and de-escalate situations.
Education
Master of Science - Nurse Practitioner
Miami Regional University
Miami, FL
04-2025
Degree in Nursing - undefined
EDP University
12.2022
Medical Assistant and Phlebotomy - undefined
03.2020
Diploma Of Doctor of Medicine - undefined
01.2011
Skills
Microsoft Word, PowerPoint, Excel, Access, and Outlook
Problem-solving
Case management
Time management
Case documentation
Active listening
Organization and multitasking
Documentation and reporting
Relationship building
Decision-making
Conflict resolution
Positive attitude
Care coordination
Critical thinking
Records management
Data entry and analysis
Treatment Planning
Patient support
Case needs assessment
Patient assessment
Staff management
Chronic disease management
EMR / EHR
Multitasking and organization
HIPAA compliance
Team collaboration
Stress management
Affiliations
Membership Member of The Solidarity Without Borders Association - Miami, Florida since 2019
Certification
Basic Life Support January 2022 – 2025
Languages
Portuguese
Full Professional
English
Timeline
RN
Encompass Health Rehabilitation Hospital
04.2024 - Current
RN
Terrace of Kissimmee
04.2023 - 03.2024
Case Manager
Soni Family Practice
10.2022 - 03.2023
Cuban Doctor
Cuban Doctor
05.2017 - 03.2019
Cuban Doctor
Cuban Doctor
09.2013 - 07.2016
Resident Doctor
Cuba
08.2011 - 08.2013
Medical Student
Cuba
09.2005 - 07.2011
Degree in Nursing - undefined
EDP University
Medical Assistant and Phlebotomy - undefined
Diploma Of Doctor of Medicine - undefined
Master of Science - Nurse Practitioner
Miami Regional University
Others
Cardiac Arrhythmia
Interventions In Not Violent Crisis
Bloodborne Pathogens and Osha
Covid 19 Protocol Guidance
Hipaa Law, 284 Law, EMTALA Law and National’s Goals
Aids/HIV One Hour, Current Evidence Based Practice
Medical Coding Specialist at Hudson Falls Family Practice/Family Practice Hudson FallsMedical Coding Specialist at Hudson Falls Family Practice/Family Practice Hudson Falls
Director Quality Assurance Auditing and Compliance at Hilton Grand VacationsDirector Quality Assurance Auditing and Compliance at Hilton Grand Vacations