ONEMIA PORTER
Cordele,GA
Summary
Customer service-oriented professional with extensive management and retail experience. Notable for coordinating workflows and fostering effective communication among co-workers, patients, and staff. Expertise in adhering to policies and maintaining patient confidentiality while delivering consistent quality services. Recognized for strong time management abilities, prioritizing tasks to meet deadlines in fast-paced environments.
Overview
9
9
years of professional experience
Work History
Manager / Customer Service
Streetcar Espresso
Ashburn, GA
02.2024 - Current
- Supervise team members, create schedules, hire and train new employees, and delegate tasks.
- Developed and implemented strategies for providing excellent customer service experience.
- Ensured prompt resolution of customers' inquiries via phone, email or chat support channels.
- Created reports on customer feedback, complaints, and suggestions for management review.
- Developed policies and procedures related to customer service operations.
- Provided exceptional customer service to ensure customer satisfaction
Customer Support Specialist
Quality Drive Away
Remote, Usa
08.2020 - 01.2024
- Assisted customers with product installation, troubleshooting, and usage questions.
- Responded to customer emails and phone calls promptly, courteously, and professionally.
- Provided technical support to customers by responding to inquiries and resolving issues in a timely manner.
- Maintained composure and patience in face of difficult customer situations, applying de-escalation techniques and positive customer support.
- Read technical manuals, conferred with users, or conducted computer diagnostics to investigate and resolve problems.
Service Call Center Agent
Teleperformance USA
Cordele, GA
11.2015 - 05.2020
- Provided excellent customer service, with active listening to determine customer needs.
- Processed cash, credit, and check payments accurately and efficiently.
- Assisted customers with complaints and troubleshooting of products, services, and software.
- Managed multiple tasks simultaneously while providing excellent customer service.
- Answered customer inquiries via telephone and email, providing accurate information in a timely manner.
- Helped with purchases and signed customers up for rewards program.
- Cross-sell products to create bundle packages for customers.
- Worked as part of a team and interacted with diverse customers and staff members.
- Adhered to company policies when handling confidential data or difficult customers.
- Participated in training sessions to stay current on new product launches and updates.
Education
Diploma - Medical Administrative Assistant
Ultimate Medical Academy
01.2024
Skills
- Metric tracking
- Complaint resolution
- Training and mentoring
- Staffing coordination
- Product and service solutions
- Customer relations
- Billing and filing
- Technical support
- Call center operations
- Customer service
- Client relations and retention
Key Qualifications
- Medical Administrative Assistant
- Patient Processing
- Medical Records Management
- CMS 1500 Claim Form
- Medicare
- Medicaid
Timeline
Manager / Customer Service
Streetcar Espresso
02.2024 - Current
Customer Support Specialist
Quality Drive Away
08.2020 - 01.2024
Service Call Center Agent
Teleperformance USA
11.2015 - 05.2020
Diploma - Medical Administrative Assistant
Ultimate Medical Academy
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