Onengiye Esther Oruene
Brooklyn,NY
Summary
Reliable Admitting Clerk with enduring confidence in public engagement, effortlessly maintaining professional and approachable demeanor. Efficient in managing up to 30 patient registrations daily in fast-paced, customer-focused environment. Strong communication and problem-solving skills with a diligent and detail-oriented nature.
Overview
9
9
years of professional experience
Work History
Admitting Representative /Utilization Review Assistant
Mount Sinai Brooklyn
Brooklyn, NY
01.2022 - Current
- Greets patients/family in courteous, professional, and caring manner.
- Organized patient records and database to facilitate information storage and retrieval.
- Arranged forms and charts for each patient.
- Worked with patients to ascertain issues and make referrals to appropriate specialists.
- Offered simple, clear explanations to help clients and families understand hospital policies and procedures.
- Followed document protocols to safeguard confidentiality of patient records.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Interviews patient/family to obtain/confirm complete and accurate demographics and insurance data and enter in appropriate system; confirms patient insurance coverage and updates system
- Checking in patients for procedures, responsible for assigning beds to admitted patients and registering patients to be admitted
- Verifies census information with inpatient units and updates changes in census; prepares census reports
- Ability to work in fast paced environment
- Notifies appropriate personnel/physician of patient’s admission/transfer
- Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
- Helped address client complaints through timely corrective actions and appropriate referrals.
- Strengthened relationships with external partners like insurance companies through proactive communication about authorizations, denials, appeals, or other related issues.
- Improved patient care quality by efficiently reviewing and analyzing medical records for utilization review purposes.
- Supported case management teams with accurate documentation, leading to better resource allocation and improved patient outcomes.
- Streamlined data entry processes, ensuring timely submission of all required documentation for utilization review activities.
- Contributed to efficient department operations by maintaining organized files and record-keeping systems for easy access and retrieval.
- Increased efficiency in case management tasks by promptly obtaining relevant information from healthcare providers for timely assessments and decisions on care plans.
- Catalogued patient data in clinical databases and registries according to regulatory practices.
- Upheld HIPAA regulations and standards for protecting patient information.
- Provided prompt responses to inquiries from insurance companies regarding coverage, claims, and authorization requirements.
- Prioritized workload effectively while handling multiple tasks simultaneously within a fast-paced environment.
- Developed positive relationships with physicians, nurses, and other hospital staff, fostering effective communication across departments.
- Managed challenging situations involving upset or anxious patients with empathy and professionalism, ensuring their concerns were addressed appropriately.
- Effectively used hospital software systems to enter patient demographic information, verify insurance coverage, and schedule appointments when necessary.
- Enhanced patient satisfaction with thorough explanation of admission procedures and answering questions promptly.
- Assisted in training new admitting representatives, sharing best practices for successful job performance.
- Provided excellent customer service to patients and their families during registration process.
Registrar
RSC Solutions - Mount Sinai Brooklyn (Vaccine Pod)
Brooklyn, NY
09.2021 - 12.2021
- Answering phones in prompt and courteous manner
- Collect personal, medical and insurance information from patient or guardian
- Verified and entered patient information in EPIC
- Scheduled and confirmed patient appointments
- Prepare electronic chart for patient, ensuring confidentiality at all times
- Communicates with nursing staff to aid in patient care and processing
- Verified paperwork accuracy and checked for completion prior to processing
- Greeted every guest with personable approach and provided knowledgeable service
- Followed detailed directions from management to complete daily paperwork and computer data entry
Call Center Representative
HealthHelp LLC
Brooklyn, NY
10.2020 - 09.2021
- Managed over 80 inbound calls per day in a timely manner.
- Follow communication “scripts” when handling different topics.
- Identify customers' needs, clarify information, research every issue and provide solutions and/or alternatives.
- Assist in building authorization requests for diagnostic medical imaging and cardiac catheterizations.
- Accurately enter required information (non-clinical and structured clinical data) into computer database.
- Maintained confidentiality as defined by state, federal and company regulations.
- Established effective rapport with other employees, professional support service staff, customers, clients, patients, families, and physicians.
- Educated customers on company systems, form completion and access to services.
- Answered phone with friendly greeting to create positive inbound calling experience for customers.
Medical Receptionist
Babok Medical Health Services
Brooklyn, NY
07.2017 - 10.2020
- Compiled physical and digital paperwork to meet business and patient needs, including charts, reports and correspondence.
- Updated group medical records and technical library to support smooth office operations.
- Pleasantly greeted each patient and offered desk sheet for easy sign-in.
- Greeted callers with enthusiasm, answering all phone calls by second ring.
- Processed patient payments and scanned identification and insurance cards.
- Communicated with all partners throughout practice, including physicians, nursing staff, technicians and medical assistants.
- Took messages from patients and promptly relayed to appropriate staff.
- Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
- Entered patient information including insurance, demographic and health history into EMR system to keep all records up-to-date.
- Informed patients of financial responsibilities prior to rendering services.
- Completed clerical duties and tasks for clinic administration.
- Used computer programs and registration systems to schedule patients for routine and complex procedures.
- Referred and screened patients to make best use of resources, triage staff and serve community members.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic and health history to keep information current.
- Verified and updated demographic and other personal information for clients with respect to personal boundaries when asking for important details.
- Kept waiting room neat and organized by stacking magazines, removing trash and cleaning glass.
- Supported office staff and operational requirements with administrative tasks.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Helped patients complete necessary medical forms and documentation.
Sales Associate
Fine Fare Supermarkets
Brooklyn, NY
02.2016 - 12.2016
- Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Assisted with purchases, locating items and signing up for rewards programs.
- Scanned customer purchases, supporting transactions to streamline sales process.
- Processed returned items in accordance with store policy.
- Welcomed customers, offering assistance to help find necessary store items.
- Processed customer payments quickly and returned exact change and receipts.
- Learned roles of other departments to provide coverage and keep store operational.
- Worked closely with front-end staff to assist customers and maintain satisfaction levels.
- Helped customers locate products and checked store system for merchandise at other sites.
- Engaged with customers to effectively build rapport and lasting relationships.
Medical Office Assistant - Internship
University Physicians of Brooklyn
Brooklyn, NY
06.2016 - 08.2016
- Prepared treatment rooms for patients, including cleaning surfaces and restocking supplies.
- Scheduled appointments for patients via phone and in person.
- Maintained consistent patient confidentiality in alignment with HIPAA protocols by using encryption software.
- Organized and managed medical supply inventory to foster continuous availability of required items.
- Maintained confidentiality of records relating to clients' treatment.
- Led patients to exam rooms, answered general questions and prepared patients for physician by explaining process.
- Assisted with referrals and prepared medical records for patients.
- Created and prepared patient charts accurately for clinics and medical professionals.
- Obtained client medical history, medication information, symptoms and allergies.
Sales Associate
Morton Williams Supermarket
New York, NY
05.2015 - 04.2016
- Processed returned items in accordance with store policy.
- Helped customers find specific products, answered questions and offered advice.
- Trained new team members in cash register operation, stock procedures and customer service.
- Resolved issues with cash registers, card scanners and printers.
- Monitored sales events to protect products, added new merchandise and rang up purchases.
- Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
- Properly verified customer identification for alcohol or tobacco purchases.
- Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
- Answered questions about store policies and addressed customer concerns.
- Restocked and organized merchandise in front lanes.
- Mentored new team members on POS system operation, customer service strategies and sales goals.
- Performed cash, card and check transactions to complete customer purchases.
Education
Bachelor of Arts - Graphic Design & Web Management
Southern New Hampshire University
Hooksett, NH06.2028
Certified Medical Assistant - Allied Health Sciences
Allen School - Jamaica
Jamaica, NY03.2016
High School Diploma -
Total Child School
Rivers State06.2010
Skills
- Medical office administration
- Insurance Verification
- Patient Scheduling
- Electronic Medical Records
- Organization and Time Management
- Clerical and Administrative Support
- HIPAA guidelines
- Front desk operations
- Proficient in eClinical, Epic software and Eagle Mainframe
- Multi-line Phone Systems (3 years)
- Telephone etiquette
- MS Office Suite
- Proficient in oral and written English
- Reviewing patient information
- Organizing charts
- Checking in patients
- Problem-Solving
- Teamwork and Collaboration
- Emergency room experience
Timeline
Admitting Representative /Utilization Review Assistant
Mount Sinai Brooklyn
01.2022 - Current
Registrar
RSC Solutions - Mount Sinai Brooklyn (Vaccine Pod)
09.2021 - 12.2021
Call Center Representative
HealthHelp LLC
10.2020 - 09.2021
Medical Receptionist
Babok Medical Health Services
07.2017 - 10.2020
Medical Office Assistant - Internship
University Physicians of Brooklyn
06.2016 - 08.2016
Sales Associate
Fine Fare Supermarkets
02.2016 - 12.2016
Sales Associate
Morton Williams Supermarket
05.2015 - 04.2016
Bachelor of Arts - Graphic Design & Web Management
Southern New Hampshire University
Certified Medical Assistant - Allied Health Sciences
Allen School - Jamaica
High School Diploma -
Total Child School
Similar Profiles
Judith BlockJudith Block
Senior Director of Risk Management at Mount Sinai Beth Israel, Mount Sinai Downtown, Mount Sinai Brooklyn, YorkSenior Director of Risk Management at Mount Sinai Beth Israel, Mount Sinai Downtown, Mount Sinai Brooklyn, York
Jennifer RivasJennifer Rivas
Registered-nurse at Mount Sinai BrooklynRegistered-nurse at Mount Sinai Brooklyn
Gulnoza RafievaGulnoza Rafieva
Telemetry RN at Mount Sinai BrooklynTelemetry RN at Mount Sinai Brooklyn