Summary
Overview
Work History
Education
Skills
Timeline
Generic

Oneshia Mcleod

Bishopville,SC

Summary

Compassionate and caring individual seeking to obtain a fulltime position in social services Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

8
8
years of professional experience

Work History

Case Manager

Department Of Mental Health
05.2023 - Current
  • Developed and implemented comprehensive case management plans to address client needs and goals.
  • Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
  • Identified care needs of individual patients and coordinated responses based on physician advice, insurance limitations, and procedural costs.
  • Coordinated individual referrals to obtain community services, advocate for client needs and resolve roadblocks.
  • Monitored clients' progress and tracked client services to provide crisis interventions.
  • Assessed community needs and identified resources for social and community service programs.

Customer Service Representative

Bank Of America-External
02.2023 - 05.2023
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Updated account information to maintain customer records.
  • Responded to customer requests for products, services, and company information.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Mental Health Technician

Wellpath
08.2022 - 11.2022
  • Performed scheduled patient safety checks and documented results to establish patients' well-being.
  • Applied de-escalation and limit-setting techniques to promote patient cooperation.
  • Assisted with patient restraint and seclusion scenarios to create safe environment for patient and medical personnel.
  • Developed and maintained positive relationships with clients to create safe and supportive environment.
  • Escorted patients from unit to meals, activities, and visitation areas to maintain standard of safety and security.
  • Helped patients with meals, activities of daily living (ADLs) and facility transfers to promote security and patient well-being.
  • Identified behaviors that necessitated intervention and obtained assistance from qualified personnel to complete intervention.
  • Supported patients needing medical care to relieve patient anxiety and promote positive outcomes.

Human Services Specialist II

Department Of Social Services
08.2019 - 08.2022
  • Review reports of an alleged case of abuse or neglect
  • Participated in trainings and seminars to improve skills set and knowledge.
  • Investigate the case through interviews with key people, including children, parents, other relatives, and medical providers
  • Collect documentary evidence such as drug screens
  • Medical reports, arrest records, and court filings
  • Plan and coordinate services to help children and their families
  • Fill out paperwork outlining the investigation and the resulting actions that were taken
  • Monthly visits to ensure safety and well-being of minor children
  • Create treatment plans with family
  • Monitor parents' progress in recommended treatment services
  • Met with clients to conduct assessments of current situations and establish what needs to address.
  • Maintained heavy caseload by utilizing effective time management and organizational skills.

Customer Service Representative

Bank Of America External
11.2018 - 08.2019
  • Open and maintain customer accounts by recording account information
  • Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
  • Maintain financial accounts by processing customer adjustments
  • Recommend potential products or services to management by
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Updated account information to maintain customer records.
  • Responded to customer requests for products, services, and company information.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Shift Manager

Dairy Queen
05.2015 - 11.2018
  • Perform administrative functions that includes end of shift paperwork
  • Greet customers and provide quality service when taking orders
  • Prepare and distribute food in a timely manner
  • Handle financial transactions while operating a cash register
  • Stock products to ensure menu items are ready for sale
  • Maintain safety of the work area by following procedures.

Education

Master of Arts - Social Work

Limestone University
Gaffney, SC
09.2023

Bachelor of Arts - Sociology

Morris College
Sumter, SC
05.2018

Skills

  • Technical Skills Proficient in
  • MS Word, PowerPoint, Excel, E-
  • Mail, and Internet Explorer
  • Microsoft Office
  • Social Work

Timeline

Case Manager

Department Of Mental Health
05.2023 - Current

Customer Service Representative

Bank Of America-External
02.2023 - 05.2023

Mental Health Technician

Wellpath
08.2022 - 11.2022

Human Services Specialist II

Department Of Social Services
08.2019 - 08.2022

Customer Service Representative

Bank Of America External
11.2018 - 08.2019

Shift Manager

Dairy Queen
05.2015 - 11.2018

Master of Arts - Social Work

Limestone University

Bachelor of Arts - Sociology

Morris College

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Oneshia Mcleod