Summary
Overview
Work History
Education
Skills
Timeline
Generic

Oneshia Mcleod

Bishopville,SC

Summary

Compassionate and caring individual seeking to obtain a fulltime position in social services Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Dedicated Social Worker provides exceptional professional care and implements appropriate interventions. Utilizes variety of resources to identify unique needs and assist vulnerable populations. Adept at establishing strong rapport with individuals from diverse backgrounds.

Overview

9
9
years of professional experience

Work History

Clinical Counselor

Alpha Behavioral Health Center
11.2023 - Current
  • Enhanced client well-being by implementing evidence-based counseling techniques and treatment plans.
  • Increased patient satisfaction by providing empathetic, supportive, and non-judgmental counseling sessions.
  • Improved client outcomes with thorough assessments, goal setting, and progress tracking.
  • Collaborated with multidisciplinary teams to develop comprehensive treatment plans for clients'' diverse needs.
  • Maintained confidentiality and upheld ethical standards in all interactions with clients, families, and colleagues.
  • Conducted crisis interventions for clients experiencing suicidal thoughts or self-harm behaviors, ensuring safety and appropriate referrals.
  • Utilized motivational interviewing techniques to encourage clients'' active participation in their treatment process.
  • Managed caseloads efficiently while adhering to strict deadlines for case notes submission, improving overall team productivity.
  • Offered individual outpatient therapy to adult clients with wide range of psychological problems.
  • Provided psychotherapy incorporating cognitive-behavioral, client-centered and play-therapy to treat wide range of psychological problems in patients.
  • Scheduled, organized and delivered comprehensive presentations on effective treatment of depression, anxiety, anger and cognitive-behavioral skills to manage negative emotions.
  • Counseled clients with gambling and substance use disorder problems.

Case Manager

Department Of Mental Health
05.2023 - 11.2023
  • Developed and implemented comprehensive case management plans to address client needs and goals.
  • Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
  • Identified care needs of individual patients and coordinated responses based on physician advice, insurance limitations, and procedural costs.
  • Coordinated individual referrals to obtain community services, advocate for client needs and resolve roadblocks.
  • Monitored clients' progress and tracked client services to provide crisis interventions.
  • Assessed community needs and identified resources for social and community service programs.

Customer Service Representative

Bank Of America-External
02.2023 - 05.2023
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Updated account information to maintain customer records.
  • Responded to customer requests for products, services, and company information.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Mental Health Technician

Wellpath
08.2022 - 11.2022
  • Performed scheduled patient safety checks and documented results to establish patients' well-being.
  • Applied de-escalation and limit-setting techniques to promote patient cooperation.
  • Assisted with patient restraint and seclusion scenarios to create safe environment for patient and medical personnel.
  • Developed and maintained positive relationships with clients to create safe and supportive environment.
  • Escorted patients from unit to meals, activities, and visitation areas to maintain standard of safety and security.
  • Helped patients with meals, activities of daily living (ADLs) and facility transfers to promote security and patient well-being.
  • Identified behaviors that necessitated intervention and obtained assistance from qualified personnel to complete intervention.
  • Supported patients needing medical care to relieve patient anxiety and promote positive outcomes.

Human Services Specialist II

Department Of Social Services
08.2019 - 08.2022
  • Review reports of an alleged case of abuse or neglect
  • Participated in trainings and seminars to improve skills set and knowledge.
  • Investigate the case through interviews with key people, including children, parents, other relatives, and medical providers
  • Collect documentary evidence such as drug screens
  • Medical reports, arrest records, and court filings
  • Plan and coordinate services to help children and their families
  • Fill out paperwork outlining the investigation and the resulting actions that were taken
  • Monthly visits to ensure safety and well-being of minor children
  • Create treatment plans with family
  • Monitor parents' progress in recommended treatment services
  • Met with clients to conduct assessments of current situations and establish what needs to address.
  • Maintained heavy caseload by utilizing effective time management and organizational skills.

Customer Service Representative

Bank Of America External
11.2018 - 08.2019
  • Open and maintain customer accounts by recording account information
  • Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
  • Maintain financial accounts by processing customer adjustments
  • Recommend potential products or services to management by
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Updated account information to maintain customer records.
  • Responded to customer requests for products, services, and company information.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Shift Manager

Dairy Queen
05.2015 - 11.2018
  • Perform administrative functions that includes end of shift paperwork
  • Greet customers and provide quality service when taking orders
  • Prepare and distribute food in a timely manner
  • Handle financial transactions while operating a cash register
  • Stock products to ensure menu items are ready for sale
  • Maintain safety of the work area by following procedures.

Education

Master of Arts - Social Work

Limestone University
Gaffney, SC
09.2023

Bachelor of Arts - Sociology

Morris College
Sumter, SC
05.2018

Skills

  • Technical Skills Proficient in
  • MS Word, PowerPoint, Excel, E-
  • Mail, and Internet Explorer
  • Microsoft Office
  • Social Work
  • Suicide Prevention
  • Individual Therapy
  • Case Management
  • Substance Abuse Counseling
  • Client documentation
  • Psychosocial assessment
  • Treatment Planning
  • Cognitive behavioral therapy
  • Behavioral Counseling

Timeline

Clinical Counselor

Alpha Behavioral Health Center
11.2023 - Current

Case Manager

Department Of Mental Health
05.2023 - 11.2023

Customer Service Representative

Bank Of America-External
02.2023 - 05.2023

Mental Health Technician

Wellpath
08.2022 - 11.2022

Human Services Specialist II

Department Of Social Services
08.2019 - 08.2022

Customer Service Representative

Bank Of America External
11.2018 - 08.2019

Shift Manager

Dairy Queen
05.2015 - 11.2018

Master of Arts - Social Work

Limestone University

Bachelor of Arts - Sociology

Morris College

Similar Profiles

CREATE PROFILE
Oneshia Mcleod