Onesia Hicks
Warner Robins,GA
Summary
Alert Receiving Associate with extensive knowledge of warehouse organization and safety. Committed to high-quality department operations with strong knowledge of shipping documents and quality assurance protocols. Successful at collaborating with other team members to facilitate scheduling and accurate inventory management.
Overview
19
19
years of professional experience
Work History
Rural Mail Carrier
Usps Oig
Warner Robins, GA
10.2024 - Current
- Developed strong relationships with rural customers through consistent communication and exceptional service quality.
- Assisted in training new employees on proper procedures for sorting, loading, and delivering mail in a rural setting.
- Handled accurate cash payments for postage and incurred fees.
- Utilized USPS technology tools effectively to track packages accurately throughout the delivery process.
- Adhered to all postal regulations while delivering mail, upholding the USPS standard of professionalism.
- Achieved high levels of accuracy in mail sorting and delivery by consistently double-checking addresses and package labels.
- Followed safety protocols and regulations while driving, upholding professional service reputation.
- Maintained records on customers with mail forwarding and change of address requests.
- Organized mail ahead of delivery runs for correct routing.
- Handled sensitive materials confidentially, protecting customer privacy and meeting USPS guidelines for secure mailing practices.
- Provided excellent customer service, addressing concerns and assisting with inquiries from rural customers.
- Demonstrated flexibility by covering additional routes as needed or stepping in for absent colleagues when necessary.
- Resolved complaints calmly and professionally to maintain customer satisfaction.
- Managed time effectively to accommodate fluctuations in workload due to seasonal demands or unexpected challenges.
- Communicated regularly with supervisors regarding route progress, issues encountered, or any necessary adjustments needed.
- Secured and properly stored packages for delivery to eliminate damage risks.
- Reduced late deliveries by maintaining an organized and efficient route schedule.
- Navigated various weather conditions safely while adhering to deadlines, ensuring consistent mail delivery despite unforeseen obstacles.
- Promoted a positive work environment by fostering teamwork amongst colleagues during peak times or challenging situations.
- Distributed items on time and to correct locations for punctual, professional mail services.
- Remained physically fit to safely lift and transport packages weighing up to 70 pounds.
- Ensured safe delivery of packages by following proper handling procedures and using appropriate equipment.
Receiving Clerk
Dollar General Distribution Center
Jackson, GA
03.2023 - Current
- Maintained tidy, organized and safe work area to comply with cleanliness standards.
- Regularly reviewed invoices and double-checked orders.
- Unloaded pallets and deliveries and organized products in warehouse.
- Reduced errors and discrepancies by meticulously verifying shipment contents against purchase orders and invoices.
- Compared shipping orders and invoices against contents received to verify accuracy.
- Unloaded and unpacked incoming shipments to facilitate orders and verify accuracy of contents.
- Complied with safety regulations during all receiving tasks, reducing workplace accidents and injuries effectively.
General Laborer
Amazon
Macon, GA
06.2021 - 08.2022
- Maintained clean and organized worksites, minimizing hazards and promoting a safe working environment.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Demonstrated strong work ethic, completing physically demanding tasks under varying conditions.
- Performed general housekeeping and cleaning tasks.
- Assisted team members with tasks that require group effort.
Emergency Roadside Assistant
GEICO
Macon, GA
01.2020 - 03.2022
- Performed routine maintenance on service vehicles, prolonging equipment life and minimizing downtime due to mechanical issues.
- Coordinated communication between dispatchers, tow trucks, and clients to optimize service delivery during peak hours.
- Contributed to a positive workplace culture by actively participating in team meetings and sharing ideas for continuous improvement initiatives.
- Increased membership retention rate by delivering exceptional customer care and building rapport with clients.
- Maintained a clean and organized work environment, contributing to overall team productivity and efficiency.
- Removed, overhauled and reinstalled mechanical components.
Poultry Excavator
Perdue
Perry, GA
04.2006 - 01.2020
- Increased excavation efficiency by operating heavy machinery with precision and care.
- Ensured job site safety by consistently maintaining and inspecting equipment.
- Expedited project timelines by skillfully navigating tight spaces with large equipment, minimizing delays due to difficult site conditions.
- Assisted in the training and development of new team members, sharing best practices and passing on valuable industry knowledge.
- Ensured timely completion of projects through disciplined time management skills and efficient coordination with other trades onsite.
- Improved project outcomes by accurately interpreting blueprints, site plans, and engineering drawings before commencing work.
Education
Associate Of Applied Business - Accounting
Central Georgia Technical College
Macon, GASkills
- Shipping and receiving
- Warehouse Organization
- Material Handling
- Invoice Verification
- Pallet Jack Operation
- Stock Rotation
- Product Inspection
- Patience and Empathy
- Quick Decision Making
- Automotive diagnostics
- Adaptable to Weather Conditions
- Incident documentation
- Mechanical expertise
- Data entry proficiency
- Technical knowledge
- Emergency Management
- Hardworking and Dedicated
- Customer Service
Timeline
Rural Mail Carrier
Usps Oig
10.2024 - Current
Receiving Clerk
Dollar General Distribution Center
03.2023 - Current
General Laborer
Amazon
06.2021 - 08.2022
Emergency Roadside Assistant
GEICO
01.2020 - 03.2022
Poultry Excavator
Perdue
04.2006 - 01.2020
Associate Of Applied Business - Accounting
Central Georgia Technical College