Onesty Ross
Tomball
Summary
Professional with strong foundation in managing daily operations & team leadership. Proven success in optimizing work flows & enhancing customer satisfaction. Demonstrated expertise in strategic planning, problem-solving, & adapting to dynamic environments. Known for reliability, effective communication, & delivering high-quality outcomes.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Assistant Manger
Mezze#1
Conroe, TX
11.2023 - 02.2025
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Generated repeat business through exceptional customer service.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Implemented staff training programs, enhancing product knowledge and improving customer service skills.
- Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
- Engaged with customers to gather feedback, using insights to improve service and product offerings.
- Developed marketing strategies to attract new customers, increasing foot traffic.
- Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
- Optimized scheduling to ensure adequate staffing during peak hours, improving service efficiency.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Established team priorities, maintained schedules and monitored performance.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Bartender
Crox's Bar & Grill
Toledo, OH
05.2023 - 08.2023
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Kept bar presentable and well-stocked to meet customer needs.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
- Proactively addressed potential conflicts or disturbances among patrons, maintaining a safe atmosphere for all guests.
- Adapted to fast-paced environment, effectively managing multiple drink orders simultaneously without compromising quality.
- Increased repeat customer numbers, creating welcoming atmosphere and remembering regulars' favorite drinks.
- Handled cash and card transactions accurately, reducing discrepancies and balancing till at end of each shift.
Assembly Worker
Vehtek
Bowling Green, OH
01.2023 - 08.2023
- Followed detailed assembly instructions, processes, and procedures.
- Completed assigned tasks quickly to decrease production time.
- Assembled components with minimal supervision, exceeding expected project milestones.
- Exhibited strong multitasking abilities, successfully managing multiple assembly tasks simultaneously while maintaining focus on quality and productivity.
- Collaborated with team members to meet production goals and maintain a safe, clean work environment.
- Enhanced product quality by conducting thorough inspections and addressing any issues in a timely manner.
- Ensured compliance with industry regulations, consistently adhering to best practices for assembly worker safety standards.
- Demonstrated adaptability by quickly learning new procedures as systems evolved or updated equipment was introduced.
- Assisted in training new employees, providing guidance on proper techniques and safety protocols.
- Promoted a positive work atmosphere by maintaining open lines of communication with colleagues at all levels within the organization.
- Coordinated closely with cross-functional teams such as Quality Control and Engineering to troubleshoot issues promptly and prevent future occurrences.
- Troubleshot faulty equipment.
- Organized workstations to maximize productivity, reduce distractions and meet deadlines.
- Followed safety protocols to maintain safe working environment.
- Assembled production parts with high degree of accuracy and precision using hand and power tools.
FedEx Package Handler
FedEx Ground
Perrysburg, OH
04.2023 - 06.2023
- Followed safety regulations to maintain safe work environment.
- Improved package handling efficiency by implementing proper sorting and organizing techniques.
- Reduced damage rates for packages through careful handling and adherence to safety protocols.
- Assembled, sealed, and loaded packages into correct trucks.
- Used hand-held scanners and physical logs to accurately track item movements.
- Proved successful working within tight deadlines and a fast-paced environment.
- Collaborated with other package handlers to provide prompt and accurate delivery of orders.
- Maximized space utilization within trucks through effective stacking and arranging of packages, minimizing shipment delays.
- Boosted team performance with consistent punctuality, maintaining a strong attendance record throughout employment tenure.
- Provided training support for new hires, sharing knowledge of best practices in package handling procedures.
- Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
- Streamlined workflow by coordinating with team members on efficient loading and unloading procedures.
- Enhanced operational resilience by cross-training in multiple roles, providing flexibility in workforce allocation.
Bar Manager
Ken’s Lounge
1701 Lagrange St. Toledo, OH 43608
07.2021 - 05.2023
- Closed out cash register and prepared cashier report at close of business.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Created effective employee schedules maintaining coverage at peak times and minimizing labor costs.
- Increased revenue with creative marketing initiatives and promotional events.
- Managed financial aspects of the business, including budgeting, forecasting, and reporting.
- Established rapport with local community organizations to create mutually beneficial partnerships that increased brand visibility.
- Engaged with community on social media, enhancing bar's online presence and attracting younger demographic.
- Developed marketing strategies to attract wider customer base, increasing foot traffic during off-peak hours.
- Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
- Developed unique events and special promotions to drive sales.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
Sales Clerk/Cashier
Lee's Beauty Supply
Toledo, OH
02.2018 - 02.2023
- Developed strong relationships with customers, driving repeat business and loyalty.
- Processed transactions quickly and accurately, maintaining a high level of customer satisfaction.
- Boosted sales by effectively promoting products and engaging with customers.
- Processed payments and returns with accuracy and efficiency.
- Assisted in organizing store displays for maximum visibility and attractiveness to potential buyers.
- Efficiently restocked shelves during shifts, keeping merchandise levels consistent for seamless shopping experiences across all departments within the store.
- Handled returns or exchanges professionally, minimizing negative experiences for customers while adhering to company policies.
- Supported colleagues during busy periods, ensuring balanced workloads and efficient operations throughout the store.
- Increased upselling success by identifying customer needs and suggesting appropriate additional products or services.
- Developed strong rapport with customers and created positive impression of business.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
Shot Girl
Encore Nightclub Toledo
Toledo, OH
11.2019 - 01.2022
- Increased customer satisfaction by providing prompt and friendly service.
- Ensured compliance with all applicable alcohol regulations and safety standards while serving customers.
- Provided attentive service to large groups during busy periods without compromising individual attention to other customers.
- Contributed to an increase in nightly revenue by actively engaging with potential customers in a professional manner.
- Upheld company standards for attire, grooming, and behavior while representing the establishment in a professional manner at all times.
- Developed rapport with patrons, fostering repeat business and positive word-of-mouth referrals.
- Promoted special events, themed nights, and drink specials to enhance customer experience.
- Implemented time-management skills to balance multiple responsibilities simultaneously, ensuring efficient service delivery.
Sales Associate
Forever 21
Toledo, OH
08.2017 - 05.2018
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy.
- Helped customers locate products and checked store system for merchandise at other sites.
- Engaged with customers to build rapport and loyalty.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
- Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
- Streamlined checkout process, significantly reducing wait times and improving customer satisfaction.
- Managed efficient cash register operations.
- Listened to customer needs and desires to identify and recommend optimal products.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Prioritized helping customers over completing other routine tasks in store.
Education
Completion of Cosmetology School - Cosmetology
Paul Mitchell The School Toledo
Toledo, OH07.2020
High school diploma -
Calvin M Woodward High School
Toledo, OH05.2017
Skills
- Customer service
- Staff management
- Mixology
- Machine operation
- Material handling
- Staff training
- Teamwork and collaboration
- Sales expertise
- Energy and enthusiasm
- Reliability and punctuality
- Decision-making
- Problem-solving
Certification
- Food Handler Certification, 09/01/23, 09/30/25
- TABC Certified, 09/01/23, 09/30/25
- Eyelash Extension Certification, 05/11/2019
Timeline
Assistant Manger
Mezze#1
11.2023 - 02.2025
Bartender
Crox's Bar & Grill
05.2023 - 08.2023
FedEx Package Handler
FedEx Ground
04.2023 - 06.2023
Assembly Worker
Vehtek
01.2023 - 08.2023
Bar Manager
Ken’s Lounge
07.2021 - 05.2023
Shot Girl
Encore Nightclub Toledo
11.2019 - 01.2022
Sales Clerk/Cashier
Lee's Beauty Supply
02.2018 - 02.2023
Sales Associate
Forever 21
08.2017 - 05.2018
Completion of Cosmetology School - Cosmetology
Paul Mitchell The School Toledo
High school diploma -
Calvin M Woodward High School