Onetta Hankins
Baltimore,MD
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Certified Nursing Assistant
Future Care Health
Baltimore , MD
03.2021 - Current
- Identified needs of customers promptly and efficiently.
- Maintained updated knowledge through continuing education and advanced training.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Understood and followed oral and written directions.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Delivered products to customer locations on time.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Certified Nursing Assistant
Extended Family Adult Care
BALTIMORE , MD
07.2012 - 08.2018
- Administered medications as directed by registered nurse or physician.
- Assisted residents in preparing for activities and social programs.
- Assisted residents with bathing and dressing to promote personal hygiene.
- Turned and repositioned residents using proper body mechanics to prevent pressure ulcers.
- Served meals to patients in their rooms and assisted with feeding when needed.
- Collected specimens, monitored vitals and maximized patient comfort to maintain optimal environment.
- Rendered hands-on nursing care under direct RN supervision, adhering to medical center policies and procedures.
- Answered signal lights, bells or intercom systems to determine resident needs.
- Monitored vital signs including blood pressure, pulse rate, respiration rate.
- Safeguarded patient privacy with strict adherence to HIPAA protocols.
- Assisted with admission procedures such as gathering personal data from the patient's chart.
Receptionist Administrator
Kennedy Krieger Institute
BALTIMORE , MD
04.2010 - 03.2012
- Provided support for executive staff members by scheduling appointments and organizing travel arrangements.
- Created spreadsheets to track customer information such as contact details and preferences.
- Issued work schedules, duty assignments and deadlines for office or administrative staff.
- Adhered to company policies regarding confidentiality of sensitive information.
- Received parcels, routed mail and opened packages for staff.
- Assisted with administrative tasks such as data entry into company databases.
- Welcomed visitors and customers by greeting and answering or directing inquiries.
- Resolved customer complaints or answered customers' questions.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Understood and followed oral and written directions.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Identified needs of customers promptly and efficiently.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Modified existing software systems to enhance performance and add new features.
- Completed day-to-day duties accurately and efficiently.
- Assisted with customer requests and answered questions to improve satisfaction.
- Managed the distribution of incoming mail, faxes, and packages.
- Answered incoming phone calls, routing to appropriate parties throughout office.
- Organized daily office operations such as filing paperwork, ordering supplies, and setting up meeting spaces.
- Supported office security by following safety procedures and controlling access via reception desk.
- Displayed professional standards at reception desk to impress visitors.
- Ensured that reception area is kept safe at all times by monitoring security cameras.
- Processed invoices using accounting software programs like QuickBooks or Sage 50 Accounting Solutions.
- Handled diverse needs for clients in-person, by phone or through email.
- Answered incoming calls in a professional and polite manner, responding to customer queries or directing them to the relevant department.
- Obtained and processed payments from clients for products and services.
- Developed strong relationships with vendors in order to secure favorable pricing for office supplies.
- Performed data entry and other administrative tasks to support departments.
- Managed office cleaning and sanitizing to comply with infection control protocols.
- Greeted visitors and customers warmly, offering refreshments as appropriate.
- Scheduled maintenance visits for office equipment such as computers or printers.
- Responded promptly to emails from customers and other departments within the organization.
Certified Nursing Assistant
Caring Hands Adult Medical Day
BALTIMORE , MD
04.2005 - 09.2011
- Assisted residents with bathing and dressing to promote personal hygiene.
- Documented activities and recorded information in EMR system.
- Administered medications as directed by registered nurse or physician.
- Assisted residents in preparing for activities and social programs.
- Turned and repositioned residents using proper body mechanics to prevent pressure ulcers.
- Served meals to patients in their rooms and assisted with feeding when needed.
- Turned and repositioned bedridden patients to prevent bedsores.
- Safeguarded patient privacy with strict adherence to HIPAA protocols.
- Monitored vital signs including blood pressure, pulse rate, respiration rate.
- Answered call lights promptly and responded to patient needs accordingly.
- Assisted with admission procedures such as gathering personal data from the patient's chart.
- Answered signal lights, bells or intercom systems to determine resident needs.
- Rendered hands-on nursing care under direct RN supervision, adhering to medical center policies and procedures.
- Provided comfort measures such as back rubs and positioning pillows for added comfort.
- Collected specimens, monitored vitals and maximized patient comfort to maintain optimal environment.
- Assisted with ambulation of patients utilizing appropriate equipment safely.
- Cleaned and sanitized patient rooms according to established protocols.
- Answered patient call signals and signal lights to determine patients' needs.
- Took temperature readings orally or rectally as instructed by the RN or MD.
- Reminded patients to take prescribed medications or nutritional supplements.
- Assisted nurses with wound care for pressure ulcers, bed sores and surgical site wounds.
- Facilitated activities of daily living, personal hygiene management, feeding and ambulation.
- Performed housekeeping duties such as changing linens and cleaning bathrooms when necessary.
- Understood and followed oral and written directions.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Completed day-to-day duties accurately and efficiently.
- Assisted with lifting patients to move on or off beds, examination tables and surgical tables.
- Responded quickly to emergency situations involving sudden illness or injury.
- Planned and served meals and snacks to patients according to prescribed diets.
- Distributed drinking water and nourishment to residents.
- Provided physical support to assist patients with bathing, dressing and toileting.
- Provided basic patient care by taking vital signs, measuring height and weight, and recording intake and output.
- Assisted patients with activities of daily living such as bathing, grooming, and dressing.
- Maintained accurate records of patient care, condition, progress, or problems for review by medical staff.
- Communicated with patients to determine feelings, need for assistance or social and emotional support.
- Turned and repositioned bedridden patients on a regular schedule to prevent bedsores.
- Transported patients to treatment units, using wheelchair or strher.
Education
GED -
Forest Park High School
Baltimore, MD09-1988
Skills
- Direct Patient Care
- Medical Terminology Knowledge
- Patient Care
- Patient Lifting
- Patient-Focused Care
- CNA (10 years)
- Home Health
- Heavy Lifting
- Vital Signs
- Meal Preperation (10 years)
- Scheduling Appointments
- Answering Phones
- Patient Problem Solving
- Food Prep
- Hospice Care
- Infection Control Training
- ADL
- Dementia Care (10years)
- Laundry
- Alzheimer's Care
Certification
- CPR
- CNA/GNA
- STATE TEST NURSING ASSISTANT
- AWARDS FOR RECEPTIONIST OF THE MONTH
References
References available upon request.
Timeline
Certified Nursing Assistant
Future Care Health
03.2021 - Current
Certified Nursing Assistant
Extended Family Adult Care
07.2012 - 08.2018
Receptionist Administrator
Kennedy Krieger Institute
04.2010 - 03.2012
Certified Nursing Assistant
Caring Hands Adult Medical Day
04.2005 - 09.2011
GED -
Forest Park High School
- CPR
- CNA/GNA
- STATE TEST NURSING ASSISTANT
- AWARDS FOR RECEPTIONIST OF THE MONTH
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