Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

ONEYDA GUTIERREZ

Apopka,FL

Summary

Knowledgeable Payroll Manager with exceptional track record in accounts payable operations and top-notch leadership abilities. Coordinates department workflow and manages accounting functions in fast-paced environments by leveraging excellent organizational and communication skills. Detail-oriented and reliable manager with more than 10 years of progressive industry experience. Background spans across Banking, fraud detection and customer service.

Overview

14
14
years of professional experience

Work History

Accounts Payable and Payroll Manager

L&L WorkHorse Renovations LLC
04.2017 - Current
  • Assisted with weekly payroll processing, ensuring accurate calculation of employee wages and tax deductions based on current regulations.
  • Addressed employee inquiries regarding pay issues promptly, fostering positive relationships between management and staff members.
  • Managed accounts payable and receivable tasks, maintaining accurate records and reducing errors.
  • Ensured timely invoicing and payment tracking, resulting in improved cash flow management.
  • Recorded and processed bank deposits, reconciled monthly bank accounts and tracked expenses.
  • Coordinated new hire and termination processes to facilitate smooth operations.
  • Reviewed time records for 25 employees to verify accuracy of information.

Bilingual Tax Preparer- Seasonal

Liberty Tax Service
02.2020 - Current
  • Maintained high levels of confidentiality when dealing with sensitive client information.
  • Analyzed financial records to verify accuracy of tax returns.
  • Provided exceptional customer service during peak tax season by remaining calm under pressure and addressing client concerns promptly and professionally.
  • Increased client satisfaction by providing accurate and timely tax preparation services.
  • Educated clients on tax planning strategies, helping them save money in future years.
  • Networked with industry professionals, engaging in continuing education opportunities.

Bilingual Customer Service Rep- Call Center

Fifth Third Bank
05.2010 - 06.2014
  • Utilized excellent communication skills in both written and verbal forms to effectively address customer inquiries and concerns.
  • Navigated multiple software systems simultaneously while maintaining focus on the caller''s needs and issue resolution.
  • Managed complex cases involving identity theft and credit card fraud for personal and business card holder.
  • Conducted thorough investigations of suspected fraud cases.
  • Issued credit card replacement due to fraudulent activity.
  • Managed business credit line increases and emergency business card benefits.
  • Collaborated with cross-functional teams to address complex customer issues requiring additional expertise or escalation.

Education

Associate of Arts - Business

Valencia College
Orlando, FL
05.2010

Skills

  • Fluent Bilingual Communication
  • Customer Service
  • Bookkeeping skills
  • Payroll Software Expertise
  • Accounting management
  • Payroll Processing
  • Payment Processing
  • Banking Industry Experience
  • Fraud Detection
  • Financial Transactions Monitoring
  • New hire processing
  • HR Support

Languages

Spanish
Native or Bilingual

Timeline

Bilingual Tax Preparer- Seasonal

Liberty Tax Service
02.2020 - Current

Accounts Payable and Payroll Manager

L&L WorkHorse Renovations LLC
04.2017 - Current

Bilingual Customer Service Rep- Call Center

Fifth Third Bank
05.2010 - 06.2014

Associate of Arts - Business

Valencia College
ONEYDA GUTIERREZ