Oneyda Vasquez Guzman
New York,NY
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
11
11
years of professional experience
Work History
Customer Service Representative
Leon’s Bagels
New York, New York
10.2024 - Current
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Provided exceptional customer service to ensure customer satisfaction.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Customer Service Representative
BJ’s Wholesale Club
New York, NY
04.2024 - Current
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
Insurance Verification Specialist
Humano Seguros
Dominican Republic , DR
06.2018 - 08.2023
- Reviewed clients records to ensure accuracy of required information needed for pre-authorization requests.
- Verified eligibility for insurance coverage reviewing the conditions of the property or vehicle to be insured
- Maintained accurate documentation on all pre-authorization requests, denials and appeals.
Customer Service Manager
Banesco Seguros
Dominican Republic , DR
02.2014 - 06.2018
- Provided exceptional customer service to ensure customer satisfaction.
- Developed and implemented strategies for providing excellent customer service experience.
- Reviewed customer feedback and complaints to identify areas of improvement in customer service processes.
- Ensured prompt resolution of customers' inquiries via phone, email or chat support channels.
Education
Basic Course For Attendants And Monitors - Monitors
Kerf Corp
New York07-2024
High School Diploma -
Politecnico Femenino Nuestra Señora De Las Mercede
Dominican Republic 06-2001
Skills
- Responsible
- Computer Proficiency
- Follow-up skills
- Organized
- Customer Service
- Positive and professional
- Focused on detail
- Problem Resolution
Timeline
Customer Service Representative
Leon’s Bagels
10.2024 - Current
Customer Service Representative
BJ’s Wholesale Club
04.2024 - Current
Insurance Verification Specialist
Humano Seguros
06.2018 - 08.2023
Customer Service Manager
Banesco Seguros
02.2014 - 06.2018
Basic Course For Attendants And Monitors - Monitors
Kerf Corp
High School Diploma -
Politecnico Femenino Nuestra Señora De Las Mercede