Onhwa ELLA LEE
Montgomery,AL
Summary
Friendly and outgoing Barista with great people skills and sales experience. Dedicated to creating personalized customer experiences while offering expertise in coffee production, and preparation. Solid experience with meeting customer demands with diligent and well-organized mentality.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Barista
Starbucks
Montgomery, AL
09.2020 - Current
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Cleaned counters, machines, utensils and seating areas daily.
- Controlled line and crowd with quick, efficient service.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots and other equipment.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Recommended products based on solid understanding of individual customer needs and preferences.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Learned every menu preparation and numerous off-label drinks to meet all customer needs.
- Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
- Made and served brand-specific café beverages per day with speed, quality and consistency.
- Constantly expanded personal knowledge of coffee styles and varieties.
Team Leader
Chick-Fil-A
Montgomery, AL
12.2018 - 08.2020
- Mentored and guided employees to foster proper completion of assigned duties.
- Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.
- Built strong relationships with customers through positive attitude and attentive response.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Coached team members in customer service techniques, providing feedback and encouragement toward reaching sales goals.
- Demonstrated knowledge of company mission and goals and mentored employees in reaching objectives aligned with company core values.
- Cross-trained and provided back up for customer service managers.
Education
High School Diploma -
Excel High School
Plymouth, MN07.2020
Skills
- Food Serving and Preparation
- Customer Service
- Relationship Building
- Hospitality and Professionalism
- Customer Retention
- Conflict Resolution
- Reliable and Dependable
- Calm Under Pressure
- Problem Solving
- Resolving Complaints
Certification
Starbucks Coffee Master
Languages
Korean
Native or Bilingual
Timeline
Barista
Starbucks
09.2020 - Current
Team Leader
Chick-Fil-A
12.2018 - 08.2020
High School Diploma -
Excel High School
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