Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

ONDINA CANTO

Woonsocket

Summary

Dynamic floral design professional with expertise in custom arrangements and customer relationship management at Crafty Canto Kutz. Demonstrated success in engaging clients and boosting brand visibility through strategic social media initiatives. Proficient in event planning and conflict resolution, consistently delivering exceptional service and client satisfaction.

Overview

16
16
years of professional experience

Work History

Florist

Crafty Canto Kutz
Woonsocket
01.2009 - 06.2025
  • Created custom floral arrangements according to client specifications for holidays or special occasions.
  • Designed floral displays to meet customer preferences and requirements.
  • Educated customers about proper plant care techniques for their purchased items to ensure longevity.
  • Wrapped finished arrangements in tissue paper or cellophane for transport or gifting purposes.
  • Engaged with customers professionally by phone, email and in-person to build rapport and develop business relationships.
  • Created unique and eye-catching centerpieces and floral arrangements for hotels, restaurants and other businesses.
  • Updated social media platforms regularly with images of new arrangements and upcoming events to engage customers.
  • Cared for live plants in store by watering them properly and attending to any pests or diseases as needed.

Customer Service Representative

Ti Adoro Jewelry
Pawtucket
05.2017 - 11.2019
  • Monitored social media platforms for relevant customer feedback and responded accordingly.
  • Participated in workshops and seminars to continuously improve personal skills related to position.
  • Trained new Customer Service Representatives on company policies, procedures, and best practices.
  • Completed administrative tasks such as filing paperwork or organizing digital documents related to customer interactions.
  • Compared data entered to source documentation for accuracy and completeness.
  • Entered customer and account data by inputting alphabetic and numeric information on keyboard according to screen format.
  • Worked efficiently with highly repetitive tasks, maintaining a detail-oriented approach and precision.
  • Verified data accuracy and completeness by running validation queries.
  • Compiled data from sources and organized for manual or automated upload.
  • Assisted with planning and execution of business events, meetings and conferences.
  • Answered and directed phone calls to appropriate parties.

Administrative Assistant

WPC
Pawtucket
02.2014 - 05.2017
  • Maintained inventory of office supplies and placed orders.
  • Created visually appealing presentations using PowerPoint or similar software programs.
  • Arranged travel accommodations for employees attending conferences or business trips.
  • Coordinated appointments and schedules for executive staff members.
  • Resolved employee conflicts or issues that arose during projects.
  • Managed data entry teams and provided guidance on daily tasks.
  • Coordinated schedules for team members, ensuring adequate coverage during peak hours.
  • Reviewed completed work for accuracy and compliance with company standards.
  • Fostered positive work environment by promoting teamwork and collaboration among employees.

Education

B. A. - Business Administration: Business Managemnent

Johnson & Wales University
Providence, RI
06.2004

Diploma -

East Providence Senior High School
East Providence
06.1999

Skills

  • Floral design and custom arrangements
  • Plant care and inventory management
  • Visual merchandising and social media management
  • Customer relationship management and feedback
  • Event planning and project coordination
  • Effective communication and conflict resolution
  • Time management and problem solving
  • Administrative support and report transcription
  • Professional telephone demeanor and call center operations
  • Data entry and account updating

Languages

  • English, Fluent
  • Portuguese, Advanced

Timeline

Customer Service Representative

Ti Adoro Jewelry
05.2017 - 11.2019

Administrative Assistant

WPC
02.2014 - 05.2017

Florist

Crafty Canto Kutz
01.2009 - 06.2025

B. A. - Business Administration: Business Managemnent

Johnson & Wales University

Diploma -

East Providence Senior High School

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