Summary
Overview
Work History
Education
Skills
LANGUAGES
WEBSITE, PORTFOLIO AND PROFILES
Timeline
Generic

Oniber Reyes

Brooklyn

Summary

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Overview

3
3
years of professional experience

Work History

Customer Service Representative

Public Partnerships LLC
11.2024 - Current
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
  • Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
  • Participated in ongoing training and development, staying current on company policies, products, and procedures to deliver accurate information to customers.

Consultant Internship

Kazani Beauty
08.2023 - 12.2023
  • Spearheaded the development and of a comprehensive social media strategy, resulting in a 40% increase in engagement and a 25% growth in followers across all platforms within three months.
  • Executed market research initiatives, analyzing consumer trends and competitor strategies, leading to the identification of key market gaps and opportunities for product expansion.
  • Implemented a customer feedback system, collecting and analyzing data from surveys and reviews, leading to actionable insights and improvements in product formulation, packaging, and overall customer experience.
  • Contributed to the creation of compelling marketing collateral, including product brochures, website content, and email campaigns.

Busser, Stocker

The Smith Midtown
04.2022 - 12.2022
  • Interacted professionally with hosts and waitstaff to deliver effective service.
  • Trained 10 new bussers on managing the floor, who were strategically placed on busy days to effectively handle the rush hour.
  • Responded to 500-1000 daily guests’ requests in a timely manner with accuracy and courtesy.
  • Demonstrated excellent customer service skills by addressing customers’ needs promptly.
  • Collaborated with staff teams and developed business relationships with coworkers to build personal networks.

Education

Bachelor of Business Administration - Economics

Queens College of The City University of New York
Queens, NY
05.2024

Skills

  • Fluent in Spanish
  • MS Office: Word, Excel, PowerPoint, Outlook
  • Quality Assurance
  • Strong customer service
  • Business Planning
  • Data Analytics

LANGUAGES

Spanish - Native

WEBSITE, PORTFOLIO AND PROFILES

http://www.linkedin.com/in/oniber-reyes

Timeline

Customer Service Representative

Public Partnerships LLC
11.2024 - Current

Consultant Internship

Kazani Beauty
08.2023 - 12.2023

Busser, Stocker

The Smith Midtown
04.2022 - 12.2022

Bachelor of Business Administration - Economics

Queens College of The City University of New York

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