Summary
Overview
Work History
Education
Skills
Timeline
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Onica Hernandez

Sacramento

Summary

Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Overview

6
6
years of professional experience

Work History

Router/Dispatcher Office Assistant

Temco Logistics
07.2024 - 06.2025
  • Partnered with Home Depot to run delivery routes for installation and delivery of all appliances.
  • Arrived during load-out with the delivery and warehouse team to ensure each stop for the day was loaded onto the delivery trucks in the correct order.
  • Communicated with customers and Home Depot representatives to schedule and reschedule deliveries and service calls.
  • Monitored and created over 15 routes daily to ensure customer satisfaction and to keep product from sitting longer than 3 days.
  • Managed daily schedules, assigning drivers to specific routes based on customer demands and driver availability.
  • Maintained constant communication with drivers via phone to provide updates on traffic conditions, route changes, or customer requests.

Key Account Coordinator

ACERTUS
01.2024 - 05.2024
  • Monitored account performance metrics to proactively address potential issues and ensure client retention.
  • Enhanced account management efficiency through regular communication and collaboration with cross-functional teams.
  • Negotiated contract terms to secure favorable pricing and payment arrangements, maximizing profitability for the company.
  • Answered phone calls to assist in verification and/or dispatching a load to a carrier within proper regulations and insurance.
  • Dispatched and transported more than 200 fleet and commercial vehicles monthly.
  • Communicated with clients for vehicle verification for pickup and delivery to an auction.

Dispatcher/Lead Customer Service Representative

Beck's Furniture
04.2021 - 01.2024
  • Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
  • Directed dispatching, routing, and tracking of 3 fleet vehicles using Dispatch Track and GERS.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Managed customer accounts, invoicing as well as processing payments for dispatched orders to provide proof of transaction.
  • Maintained updated and detailed records of calls in physical and electronic database.
  • Communicated with drivers and personnel to coordinate timely delivery of goods and materials.

Retail Customer Sales Associate

CHAMPS
06.2020 - 01.2022
  • Conducted regular stock checks for better inventory management, reducing instances of out-of-stock items affecting potential sales opportunities.
  • Collaborated with team members to achieve sales targets and improve overall store performance.
  • Participated in visual merchandising efforts to create attractive displays and stimulate buyer interest.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Handled cash register transactions accurately, ensuring seamless checkout experiences for customers.
  • Improved sales performance by actively promoting products and engaging customers in informative conversations.

Food Service Worker

Five Guys
11.2020 - 04.2021
  • Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
  • Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
  • Maintained safety standards by properly handling food and adhering to sanitation guidelines.
  • Greeted customers at counter to fulfill requests and answer questions.
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
  • Promoted a positive work environment through effective communication with colleagues and supervisors.
  • Prepared and served various food and drink items to customer specifications in fast-paced environments.

Crew Member

Kentucky Fried Chicken
10.2019 - 06.2020
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals, and collected payments.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Worked well with teammates and accepted coaching from management team.

Education

High School Diploma -

Rio Americano
Sacramento, CA

Skills

  • Local area networks
  • Traffic analysis
  • Quality of service
  • Problem-solving abilities
  • Teamwork and collaboration
  • Attention to detail
  • Excellent communication
  • Critical thinking
  • Decision-making
  • Adaptability and flexibility
  • Warehouse operations

Timeline

Router/Dispatcher Office Assistant

Temco Logistics
07.2024 - 06.2025

Key Account Coordinator

ACERTUS
01.2024 - 05.2024

Dispatcher/Lead Customer Service Representative

Beck's Furniture
04.2021 - 01.2024

Food Service Worker

Five Guys
11.2020 - 04.2021

Retail Customer Sales Associate

CHAMPS
06.2020 - 01.2022

Crew Member

Kentucky Fried Chicken
10.2019 - 06.2020

High School Diploma -

Rio Americano

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