Onice Acosta
12608 149th Ave,NY
Summary
Dynamic and motivated professional with proven experience in customer service with more than 7+ in the call center industry. I am seeking to learn and enrich my capacity toward other companies and provide my years of experience to be a plus to the success of the organization.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Virtual Assistant
THE HELLO TEAM
02.2022 - 05.2023
- Answered and screened calls to provide information, schedule appointments, and take detailed messages.
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality of service.
- Assisted coworkers and staff members with special tasks on a daily basis.
Customer Service Supervisor
United Neashore operations Uno
08.2015 - 02.2022
- Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
- Maintained knowledge of company products and services to promptly resolve complaints and concerns.
- Assisted staff with resolving complex customer issues and implementing targeted solutions.
Customer Service Representative
Data Vimenca
11.2013 - 07.2015
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Offer good and fast customer service
- Ensure all details on the transactions are correct
- Recap all orders
Sales Representative
Ecco Outsourcing Group
01.2011 - 10.2013
- Answered product questions with up-to-date knowledge of sales and promotions.
- Interacted with customers to understand particular needs and identify products and services best suited to helping in achieving goals.
- Educated customers on product features and technical details to highlight benefits.
Education
Aptitup Profesional - Oficial Bilingue Para Contact Centers
Infotep
Santiago01.2018
High School Diploma -
Colegio Arzobispo Juan A. Flores Santana
08.2010
Skills
- Call Center Operations
- Leading Team Meetings
- Handling Escalations
- Problem-Solving
- Verbal and Written Communication
- Positive and Constructive Feedback
- Staff Scheduling
- Multitasking and Organization
- Customer Service
- Schedule Coordination
- Team Management and Supervision
- Handling Complaints
Certification
- Certificado de Participacion en Excel, Infotep
- Certificado de Participacion en Liderazgo, Infotep
- Certificado de Participacion en Estrategias de Ventas, Infotep
Accomplishments
- Customer Service - Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.
- Consistently maintained high customer satisfaction ratings.
- Recognized as Employee of the Year for outstanding performance and team contributions.
- Computed Data Reports - Provided required weekly, monthly and quarterly reports.
Timeline
Virtual Assistant
THE HELLO TEAM
02.2022 - 05.2023
Customer Service Supervisor
United Neashore operations Uno
08.2015 - 02.2022
Customer Service Representative
Data Vimenca
11.2013 - 07.2015
Sales Representative
Ecco Outsourcing Group
01.2011 - 10.2013
Aptitup Profesional - Oficial Bilingue Para Contact Centers
Infotep
High School Diploma -
Colegio Arzobispo Juan A. Flores Santana
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