Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Timeline
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Onice Acosta

Onice Acosta

12608 149th Ave,NY

Summary

Dynamic and motivated professional with proven experience in customer service with more than 7+ in the call center industry. I am seeking to learn and enrich my capacity toward other companies and provide my years of experience to be a plus to the success of the organization.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Virtual Assistant

THE HELLO TEAM
02.2022 - 05.2023
  • Answered and screened calls to provide information, schedule appointments, and take detailed messages.
  • Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality of service.
  • Assisted coworkers and staff members with special tasks on a daily basis.

Customer Service Supervisor

United Neashore operations Uno
08.2015 - 02.2022
  • Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
  • Maintained knowledge of company products and services to promptly resolve complaints and concerns.
  • Assisted staff with resolving complex customer issues and implementing targeted solutions.

Customer Service Representative

Data Vimenca
11.2013 - 07.2015
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Offer good and fast customer service
  • Ensure all details on the transactions are correct
  • Recap all orders

Sales Representative

Ecco Outsourcing Group
01.2011 - 10.2013
  • Answered product questions with up-to-date knowledge of sales and promotions.
  • Interacted with customers to understand particular needs and identify products and services best suited to helping in achieving goals.
  • Educated customers on product features and technical details to highlight benefits.

Education

Aptitup Profesional - Oficial Bilingue Para Contact Centers

Infotep
Santiago
01.2018

High School Diploma -

Colegio Arzobispo Juan A. Flores Santana
08.2010

Skills

  • Call Center Operations
  • Leading Team Meetings
  • Handling Escalations
  • Problem-Solving
  • Verbal and Written Communication
  • Positive and Constructive Feedback
  • Staff Scheduling
  • Multitasking and Organization
  • Customer Service
  • Schedule Coordination
  • Team Management and Supervision
  • Handling Complaints

Certification

  • Certificado de Participacion en Excel, Infotep
  • Certificado de Participacion en Liderazgo, Infotep
  • Certificado de Participacion en Estrategias de Ventas, Infotep

Accomplishments

  • Customer Service - Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.
  • Consistently maintained high customer satisfaction ratings.
  • Recognized as Employee of the Year for outstanding performance and team contributions.
  • Computed Data Reports - Provided required weekly, monthly and quarterly reports.

Timeline

Virtual Assistant

THE HELLO TEAM
02.2022 - 05.2023

Customer Service Supervisor

United Neashore operations Uno
08.2015 - 02.2022

Customer Service Representative

Data Vimenca
11.2013 - 07.2015

Sales Representative

Ecco Outsourcing Group
01.2011 - 10.2013

Aptitup Profesional - Oficial Bilingue Para Contact Centers

Infotep

High School Diploma -

Colegio Arzobispo Juan A. Flores Santana
Onice Acosta