Onice Acosta
Wilkes-Barre,PA
Summary
Ocean Import Specialist with Freightcan Logistics USA, skilled in negotiating competitive freight rates and ensuring customs compliance. Demonstrated ability to enhance operational efficiency through effective communication and problem-solving. Recognized for exceptional customer service and seamless management of complex logistics processes.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Ocean Import Specialist
Freightcan Logistics Usa
Jamaica, NY
04.2024 - 06.2025
- Verified accuracy of documents such as invoices, packing lists. for compliance with customs regulations.
- Managed all aspects of ocean imports including booking, routing, customs clearance and delivery.
- Monitored and tracked cargo movements from origin to destination using various tracking systems.
- Worked closely with internal teams during auditing process of international shipments.
- Communicated effectively with customers regarding their specific needs and requirements.
- Negotiated freight rates with carriers and agents in order to obtain competitive prices for customers' shipments.
- Assisted in the preparation of shipping instructions to overseas offices or agents.
- Processed ocean import entries and ensured timely clearance of goods through customs.
Ocean Import Coordinator
CYC LOGISTICS
VALLEY STREAM, NY
05.2023 - 03.2024
- Assisted in negotiating rates with carriers for best terms and conditions for clients' shipments.
- Prepared documents such as commercial invoices, packing lists, and bill of ladings.
- Managed communication between internal departments and external parties.
- Ensured accuracy in all shipping documentation prior to submitting them to customs authorities.
- Processed export declarations for customs clearance purposes.
- Coordinated with freight forwarders to arrange ocean transportation services for clients.
- Monitored and tracked shipments on a daily basis to ensure timely delivery of goods.
- Provided updates on arrival time estimates of vessels at destination port based on sailing schedules.
Virtual Assistant
THE HELLO TEAM
02.2022 - 05.2023
- Answered and screened calls to provide information, schedule appointments, and take detailed messages.
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality of service.
- Assisted coworkers and staff members with special tasks on a daily basis.
- REMOTE
Customer Service Supervisor
United Neashore operations Uno
08.2015 - 02.2022
- Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
- Maintained knowledge of company products and services to promptly resolve complaints and concerns.
- Assisted staff with resolving complex customer issues and implementing targeted solutions.
Customer Service Representative
Data Vimenca
11.2013 - 07.2015
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Offer good and fast customer service
- Ensure all details on the transactions are correct
- Recap all orders
Sales Representative
Ecco Outsourcing Group
01.2011 - 10.2013
- Answered product questions with up-to-date knowledge of sales and promotions.
- Interacted with customers to understand particular needs and identify products and services best suited to helping in achieving goals.
- Educated customers on product features and technical details to highlight benefits.
Education
Infotep
Santiago01.2018
High School Diploma -
Colegio Arzobispo Juan A. Flores Santana
08.2010
Skills
- Call Center Operations
- Leading Team Meetings
- Handling Escalations
- Problem-Solving
- Verbal and Written Communication
- Positive and Constructive Feedback
- Staff Scheduling
- Multitasking and Organization
- Customer Service
- Schedule Coordination
- Team Management and Supervision
- Handling Complaints
Accomplishments
- Customer Service - Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.
- Consistently maintained high customer satisfaction ratings.
- Recognized as Employee of the Year for outstanding performance and team contributions.
- Computed Data Reports - Provided required weekly, monthly and quarterly reports.
Certification
- Certificado de Participacion en Excel, Infotep
- Certificado de Participacion en Liderazgo, Infotep
- Certificado de Participacion en Estrategias de Ventas, Infotep
Languages
English
Full Professional
Spanish
Native/ Bilingual
Timeline
Ocean Import Specialist
Freightcan Logistics Usa
04.2024 - 06.2025
Ocean Import Coordinator
CYC LOGISTICS
05.2023 - 03.2024
Virtual Assistant
THE HELLO TEAM
02.2022 - 05.2023
Customer Service Supervisor
United Neashore operations Uno
08.2015 - 02.2022
Customer Service Representative
Data Vimenca
11.2013 - 07.2015
Sales Representative
Ecco Outsourcing Group
01.2011 - 10.2013
Infotep
High School Diploma -
Colegio Arzobispo Juan A. Flores Santana
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