Onice Camacho
Kennewick,WA
Summary
Highly organized Client Service Representative possesses strong communication, problem-solving, and multitasking skills. Skilled in building strong relationships with clients and providing quality service.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Client Service Coordinator
Aveanna Healthcare
04.2023 - Current
- Creates and responds immediately to daily e-mail alerts from Indeed, Zip Recruiter, Craigslist, CareerBuilder and other sources; contacts potential candidates via email, phone and/or texts same day, multiple attempts (morning, lunch, end of day)
- Checks recruiting system for new applicants each morning and every two hours throughout day; emails and calls all qualified candidates same day; documents and maintains applicant information in recruiting system including status changes
- Schedules all qualified applicants for next available Assessment Center during first conversation with candidate when possible
- Makes additional contact attempts to all previous active candidates that have not been reached to date
- Responds to all new candidates immediately upon return contacto Direct mails one hundred (100) pieces of correspondence to potential applicants each week
- Calls through both the list of active caregivers not billing hours and the list of previous employees each week, makes a minimum of twenty-five (25) calls per week
- Reviews overtime weekly and recruits accordingly
- Tracks new candidates via Excel and sends daily report to Director and other required individuals
- Staffing/Scheduling
- Manages the staffing needs of the client as ordered by the physician
- Maintains accurate system for tracking staff availability and staffing assignments
- Creates, updates and distributes client schedules in a timely manner
- Works with field staff and families to accommodate the best staffing match for the client
- Maintains accurate client and employee information including demographics and preferences
- Informs families of unexpected schedule changes and/or unstaffed shifts as soon as they occur
- Collaborates with the Clinical Managers/Supervisors to addresses employee call-outs, tardiness and other personnel issues
- Builds strong relationships with families, staff and referral sources
- Participates in the QI process as appropriate
- Communicates staffing needs to the Director and/or Sourcing Partner
- Participates in the on-boarding process as appropriate
- Participates in marketing and development activities for clients, referral sources, and community outreach
- Maintains active involvement with issues of cost containment, effectively utilizing staff within guidelines
- Assists with human resources, payroll and other administrative duties as assigned
- Demonstrates knowledge and adherence to Aveanna policies and procedures
- Utilizes reports and collaborates with the Clinical Managers/Supervisors to ensure that field staff is appropriately credentialed Requirements.
CNA - Certified Nursing Assistant
Chinook Home Health Care
04.2020 - 11.2022
- Assisted with activities of daily living
- Take Vital signs
- Assisted with ambulation & transfers
- Medication reminders
- Performed house cleaning duties
- Answered phone calls
- Incontinence care
- Assisted with bathing/showering
- Changed linens
- Assisted with dressing
- Meal preparation
- Companionship
- Assisted setting up appointments
- Assisted with Nurse delegated tasks
- Assisted with grooming
- Assisted with toileting
- Providing quality client care
- Monitor clients physical and mental condition
- Daily reporting.
BUSSER
HACIENDA DEL SOL
02.2016 - 03.2020
- Provide quality service to customers
- Check up on tables
- Help the servers with food and drinks
- Work as a team
- Bus tables
- Clean the restaurant
- Handle cash and credit card machine.
Salesfloor Softline
TARGET
09.2014 - 02.2016
- Organized the clothing side of the store
- Backed-up cashiering
- Provided quality service to customers
- Worked as a team
- Restocked incoming products
- Attended the fitting room and assisted customers.
Education
Associates In Arts in Arts And Sciences -
Columbia Basin College
Pasco, WA06.2018
High School Diploma -
River's Edge High School
Richland, WA06.2014
Skills
- Busser
- Hostess
- Food Service
- Meal Preparation
- Home Care
- Food Preparation
- Vital Signs
- Senior Care
- Dementia Care
- Sourcing
- Employee Orientation
Certification
Certified Nursing Assistant (CNA), 09/22/2024
Additional Information
Excellent communication skills Knowledge with Microsoft office Word, PowerPoint and Outlook Cash and credit card handling Team motivated Fast learner Great follower and leader with tasks Goal oriented Familiar with handling difficult situations
Timeline
Client Service Coordinator
Aveanna Healthcare
04.2023 - Current
CNA - Certified Nursing Assistant
Chinook Home Health Care
04.2020 - 11.2022
BUSSER
HACIENDA DEL SOL
02.2016 - 03.2020
Salesfloor Softline
TARGET
09.2014 - 02.2016
Associates In Arts in Arts And Sciences -
Columbia Basin College
High School Diploma -
River's Edge High School
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