Summary
Overview
Work History
Education
Skills
Projects
Timeline
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Onika Martin

St. Peters,US

Summary

Digitally-savvy recent college graduate with strong problem-solving and analytical skills, seeking a full-time Quality Assurance Supervisor position at Compact Industries, INC, Proficient in data analysis, and systems management, and can meet or exceed yearly KPIs. Enthusiastic about joining Compact Industries, INC to ensure overall Quality Assurance.

Overview

2
2
years of professional experience

Work History

Nanny

Military Family
11.2022 - 11.2023
  • Provided attentive and compassionate care for two young children.
  • Demonstrated exceptional organizational and time management skills by scheduling and attending all appointments, and maintaining complex schedules.
  • Created a safe and engaging environment through age-appropriate activities and educational play, fostering social and emotional growth in children.
  • Maintained open and effective communication with parents, providing regular updates on children's progress and promptly addressing any concerns.

System Analyst IS Corporate Systems

OhioHealth
06.2021 - 08.2022
  • Successful work-from-home position
  • Oversaw and managed the intake process for new requests pertaining to role, group, and access changes within ServiceNow
  • Developed reports using ServiceNow to track and document the progress of requests, ensuring timely and accurate completion
  • Demonstrated efficient customer service skills by effectively communicating with clients through SN Tasks, Microsoft Teams, and Outlook
  • Provided efficient customer experience by addressing their concerns and resolving any issues
  • Contributed to financial reporting efforts by interpreting data and creating comprehensive end-of-month fiscal reports during FY22.

Assistant to the Database Administrator (Internship)

Paraquad
06.2021 - 08.2021
  • Revamped and enhanced Paraquad's Scorecard Excel database by updating its structure and key information, optimizing its functionality and usability
  • Collaborated with the team in developing an application using MS Access, integrated with a SQL Server, to facilitate efficient data entry for management, streamlining the process of automating scorecards and transforming into interactive dashboards
  • Played a crucial role in improving data management and visualization, resulting in enhanced decision-making capabilities for the organization.

Education

Applied Computer Technology -

Rochester Institute of Technology
Rochester, NY
01.2022

Skills

  • ServiceNow
  • Transferring User information to New hardware
  • Brackets
  • JMP PRO
  • MS Access
  • Google Docs/Sheets/Slides
  • Microsoft Office Suite - Outlook, Excel, PowerPoint
  • Regulatory and compliance
  • Policy Adherence
  • Problem-solving
  • Solutions Oriented
  • Windows OS/macOS/IOS

Projects

Innovation Lab Award, Disability: IN and Walgreens Boots Alliance, Chicago, IL, 06/01/19, 06/01/19, Developed MYbility app concept for the team challenge that would assist individuals with disabilities find employment. Delivered the concept to hundreds of attendees and corporate leaders to win second place in the competition.

Timeline

Nanny

Military Family
11.2022 - 11.2023

System Analyst IS Corporate Systems

OhioHealth
06.2021 - 08.2022

Assistant to the Database Administrator (Internship)

Paraquad
06.2021 - 08.2021

Applied Computer Technology -

Rochester Institute of Technology

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Onika Martin