Offering solid foundation in human resources principles and strong desire to grow and excel in field. Brings ability to quickly learn and apply concepts related to employee relations and workforce planning. Ready to use and develop organizational and communication skills in The People Operations Manager role.
Owned the full cycle of benefit management and administration
conduct annual open enrollment meetings and maintain close
relationship with brokers
● Lead HR leave programs and workflows
● Provided employee relations support for needs such as
organizational development, performance management, HRIS,
infectious disease control, and terminations
● Supported initiatives such as new hire training, performance
reviews, compensation and benefits planning
● Provided escalation support to HR Generalist and Recruiters for HR,
Policy, and Benefit-related question
● Pioneered and maintains workflows to ensure accuracy and
efficiency of all internal HR processes
● Was responsible for ensuring all compulsory reporting requirements
are met in a timely manner
● Maintained strong knowledge of employment law, legislative
changes, and legal trends as they impact Human Resources and the
organization
● Ensured legal compliance for full life-cycle employment processes
● Facilitated management compliance of employee relations protocols
● Provided HR support during acquisition integration
● Maintained accurate employment records
● Provided training and development for Managers and staff
● Performed other duties assigned
Handled employee relations matters of simple to moderate difficulty
● Supported immigration-related procedures and invoicing.
● Aided employees and managers with ADA Requests for Reasonable
Accommodation.
● Interfaced with employees and managers to ensure key compliance
activities are completed in a timely manner.
● Supported the employee exit process, to include preparing
communications, conducting exit interviews, identifying issues that
require intervention, and making recommendations for
improvement/resolution.
● Tracked and monitored employee relations cases and proactively identify trends that may require intervention.
Provided coaching and guidance to employees and managers on policy interpretation.
● Aided during major cyclical activities, such as annual performance
reviews.
● Other duties as assigned that help ensure the company is compliant
with federal, state, and local regulations and laws.
Researched, analyzed, evaluated, and administered policies,
processes, systems, and plans
● Identified issues, process delays, and quality problems and
recommended solutions/process improvements
● Developed and document procedures to streamline processes and
ensure compliance with internal and external regulatory
requirements
● Provided training and mentoring to other HR team members
● Directed the maintenance of employee personnel files English
● Managed, supported, and provided QA of the system of record for
onboarding/offboarding processing in collaboration with the
benefits team
● Managed, supported, and updated HRIS and vendor systems with
changing employee information while ensuring accuracy of
information
● Aided with ISO audits and management/implementation of ISO
requirements
● Responded to employment verification, wage garnishment,
unemployment, and security investigator requests (OPM)
● Responded to general HR email inquiries and requests from the
employees
● Aided Payroll/Finance with payroll processing and reconciliation
● Aided the senior HRIS staff activities and projects
● Provided input to the bi-weekly Corporate Newsletter
● Created/run reports from employee and vendor databases
● Provided 401(k) processing support and/or back-up
● Performed management duties of the HRIS system team in the Team
Leader's absence
● Aided manager with VETS and Affordable Care Act reporting
● Maintained and collected human resources data company-wide
● Facilitated testing for Open Enrollment