Onitza Ragucci
Goodyear,Arizona
Summary
General Merchandise Expert with eight years of experience in retail, optimizing inventory management, procedural measures, and customer care. Proficient in statistical computing and data analytics, demonstrating strong time management and troubleshooting skills. Aiming to leverage expertise in an analytical environment to drive operational excellence and business success.
Overview
8
8
years of professional experience
Work History
General Merchandise Expert
Target
Buckeye, AZ
07.2024 - Current
- Manage GM processes, ensuring accuracy and efficiency in pricing and inventory.
- Fulfill multi-department orders with precision, enhancing customer satisfaction.
- Implement operational procedures to optimize in-store replenishment and reduce shortages.
- Enhanced product presentation through effective merchandising strategies and visual displays.
- Trained and mentored new team members on operational procedures and customer service best practices.
Pharmacy Customer Service Associate
Walgreens
Vail, AZ
11.2022 - 07.2024
- Assisted pharmacy patients and customers on the sales floor by providing swift and secure service tailored to their needs.
- Assessed lifespan of expense items to optimize ordering schedules and quantities.
- Oversaw inventory management by forecasting supply and demand alongside seasonal trends.
- Executed prompt and informed decisions regarding money transfer operations.
- Assisted in analyzing the connection between labor costs and employee productivity. Supported identification of effective measures to enhance operational cost efficiency.
Shift Manager
Walgreens
Vail, AZ
12.2021 - 09.2022
- Developed cohesive team dynamics and implemented training programs for new hires to ensure smooth operations.
- Administered financial transactions, emphasizing meticulous attention to detail and responsible management.
- Certified in pharmacy cashiering, ensured accurate prescription handling.
- Addressed and resolved insurance code discrepancies to improve customer satisfaction.
- Fostered a collaborative work environment to enhance team morale.
Customer Service Associate
Walgreens
Vail, AZ
07.2020 - 12.2021
- Cultivated a respectful customer environment to enhance satisfaction and foster loyalty.
- Resolved customer inquiries efficiently, boosting service quality.
- Applied patience and professionalism, improving team collaboration.
Rush Cashier
University of Arizona Bookstores
Tucson, AZ
08.2019 - 03.2020
- Oversaw graduation regalia sales, ensuring precise transaction processing for graduates.
- Optimized point-of-sale system operations to enhance checkout efficiency.
- Coordinated with team members to maintain store organization.
Team Member/Usher
Galaxy Theaters
Tucson, AZ
10.2018 - 08.2019
- Guided guests to their seats while promoting a friendly and inviting environment.
- Facilitated efficient ticket sales processes to enhance overall customer experience.
- Upheld high standards of cleanliness in theater facilities.
Education
Bachelor of Science - Statistics and Data Science
University of Arizona
Tucson, AZ05-2023
High School Diploma -
Cienega High School
Vail, AZ05-2019
Skills
- Data Analysis
- Statistical computing
- SQL
- R Coding
- Microsoft Word, Excel, Teams
- Google Docs, Sheets
- Time Management
- Troubleshooting
- Public Speaking
- Conflict Resolution
- Organization
- Team Leadership
- Customer Service
- Task delegation
Accomplishments
Dean's List — Fall 2019, Fall 2022
Honorable Mention — Spring 2020, Spring 2023
Academic Distinction — Academic Year 2019/2020
Best Insight Award — DATAFEST Competition 2023
Timeline
General Merchandise Expert
Target
07.2024 - Current
Pharmacy Customer Service Associate
Walgreens
11.2022 - 07.2024
Shift Manager
Walgreens
12.2021 - 09.2022
Customer Service Associate
Walgreens
07.2020 - 12.2021
Rush Cashier
University of Arizona Bookstores
08.2019 - 03.2020
Team Member/Usher
Galaxy Theaters
10.2018 - 08.2019
Bachelor of Science - Statistics and Data Science
University of Arizona
High School Diploma -
Cienega High School