Onix Murillo
Somerville,NJ
Summary
Organized with successful history of managing competing priorities and meeting challenging performance targets. Works well under pressure to complete physically-demanding work. Safety-oriented team player with strong attendance record. Efficient, successful in completing cleaning and maintenance tasks quickly and thoroughly. Results-oriented with exceptional communication and strong background in customer service.
Overview
7
7
years of professional experience
Work History
Car Detailer
Open Road Mercedes Benz
02.2023 - Current
- Completed full-service washes that included vacuuming interiors, shampooing carpets, degreasing engines, polishing chrome accents, applying wax coatings to exteriors.
- Maintained a clean and organized workspace, ensuring efficient completion of tasks and high-quality workmanship.
- Enhanced customer satisfaction by thoroughly cleaning and detailing vehicles, both interior and exterior.
- Delivered consistent results while working independently on various makes/models/styles of cars within tight deadlines.
Salesperson
Skylight Roofing And Restoration
01.2022 - 02.2023
- Developed strong client relationships through consistent communication and exceptional customer service.
- Increased sales by offering advice on purchases and promoting additional products.
- Assisted customers in selecting appropriate products based on their needs, boosting satisfaction rates.
- Increased sales revenue by identifying potential clients and conducting persuasive product presentations.
Supervisor
Skylight Roofing And Restoration
02.2021 - 01.2022
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
Valet Parking Supervisor
Hacienda AltaGracia An Auberge Resort
07.2017 - 05.2019
- Streamlined vehicle handover process for increased efficiency while still ensuring proper documentation was completed accurately every time.
- Developed strong relationships with repeat customers through attentive service and personalized interactions, fostering loyalty to the establishment.
- Handled escalated customer complaints professionally and effectively, implementing solutions that resulted in improved guest satisfaction scores.
- Served as the primary point of contact for all valet-related inquiries from guests, management, or other stakeholders, ensuring accurate information was provided proactively.
Education
Bachelor of Accountancy - Accounting And Finance
Universidad Latina
Perez Zeledon, San Jose, Costa Rica08.2018
High School Diploma -
Colegio Tecnico Profesional San Isidro
Perez Zeledon, San Jose, Costa Rica 12.2014
Skills
- Self-Motivated and Disciplined
- Clear Communication
- Attention to Detail
- Problem-Solving
- Customer Service
- Time Management
- Teamwork and Collaboration
- Computer Skills
- Administrative Support
- Valid Driver's License
- Continuous Learning Attitude
- Finance
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Car Detailer
Open Road Mercedes Benz
02.2023 - Current
Salesperson
Skylight Roofing And Restoration
01.2022 - 02.2023
Supervisor
Skylight Roofing And Restoration
02.2021 - 01.2022
Valet Parking Supervisor
Hacienda AltaGracia An Auberge Resort
07.2017 - 05.2019
Bachelor of Accountancy - Accounting And Finance
Universidad Latina
High School Diploma -
Colegio Tecnico Profesional San Isidro
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