Onix Torres Collazo
New York
Summary
Experienced receptionist skilled in streamlining operations and improving guest satisfaction with innovative customer service strategies. Utilizes bilingual abilities in English and Spanish, as well as advanced proficiency in Microsoft Office, to facilitate seamless communication and manage office tasks efficiently. Committed to applying meticulous organizational and multitasking skills to enhance operational efficiency and maintain top standards of hospitality and professionalism.
Overview
7
7
years of professional experience
Work History
Residential Concierge
Marriott International - W Residences Downtown NY
06.2024 - Current
- Respond to residents and their guests requests for visitor information, special arrangements, or services by planning or requesting appropriate providers
- Respond to special requests from residents and their guests with unique needs and follow up to promote satisfaction
- Gather, summarize, and provide information to residents and their guests about the property and the surrounding area amenities, including special events and activities
- Announce all visitors, contractors, etc., to residents before allowing them to go up and permit access to only authorized visitors and implement into the key track system
- Answer, record, and process all calls, emails, requests, questions, or concerns. Contact the appropriate individual or department (Engineer, Housekeeping Management) as necessary to resolve call, request, or problem
Concierge/Administrative Coordinator
Bank of Montreal (Via Forrest Solutions)
09.2022 - 02.2024
- Managed office operations and utilized Outlook/Teams to book various conference rooms and organize office shared calendar
- Answered a busy phone line and responded to inquiries, forwarding calls and taking important information
- Liaised with catering companies and restaurants to ensure food deliveries are on time for company meetings
- Implemented time and resource management strategies for internal and external meetings and events
- Maintaining professional communication across all office environments and administrative coverage requests as needed
- Streamlined front desk operations, manage miscellaneous activities such as AV technology requests, inventory management, coordinating equipment needs and distribution of mail/packages
- Assisted BMO professionals with special projects and event planning
- Efficiently optimized office workflows, maintaining a fully operational work area – business centers/office kitchen
- Ensured accuracy in all administrative tasks, assisting with onboarding - off-boarding processing
USPS Mail Carrier
Post Office USPS
03.2022 - 07.2022
Front Desk Receptionist
Hotel Boho Beach Club
08.2019 - 11.2021
- Spearheaded client onboarding and ensured seamless integration into hotel services
- Managed inventory control for the front office and ordered office supplies for the hotel
- Facilitated daily financial transactions and ensured accurate processing of guest check-ins
Corporate Receptionist/Security
Allied Universal- Time Warner – CNN
07.2018 - 05.2019
- Facilitated seamless operations at CNN/Time Warner reception
- Maintained office access – control, monitoring logbook and issued visitor badges
- Screened and routed incoming calls into the office and different departments
- Managed daily mail, emails, and calendar for the office, organized critical events and VIP arrivals via Outlook
Education
Associate degree -
New York College of Health Professions
High School Diploma - undefined
Mott Haven Community High School
01.2013
Skills
- Property management
- Multitasking proficiency
- Calendar management
- Meeting coordination
- Event planning
- Multi-line phone system operation
Languages
Spanish
Native or Bilingual
Timeline
Residential Concierge
Marriott International - W Residences Downtown NY
06.2024 - Current
Concierge/Administrative Coordinator
Bank of Montreal (Via Forrest Solutions)
09.2022 - 02.2024
USPS Mail Carrier
Post Office USPS
03.2022 - 07.2022
Front Desk Receptionist
Hotel Boho Beach Club
08.2019 - 11.2021
Corporate Receptionist/Security
Allied Universal- Time Warner – CNN
07.2018 - 05.2019
High School Diploma - undefined
Mott Haven Community High School
Associate degree -
New York College of Health Professions
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