Summary
Overview
Work History
Education
Skills
Timeline
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Onjalique Lyons

Houston,TX

Summary

Technical Support Advisor with 5 years of experience excelling in customer service, technical support, and sales. Demonstrates a strong ability to optimize processes and enhance customer satisfaction through innovative troubleshooting techniques and cross-functional collaboration. Passionate about leveraging product knowledge to drive efficiency and improve client experiences.

Overview

6
6
years of professional experience

Work History

Sales Associate

Walmart.com
02.2019 - 10.2021
  • Addressed customers objections with product knowledge, enhancing satisfaction, and loyalty.
  • Algned product frings win customer need, boosting salancing satisfaction and loyalty.
  • Processed sales transactions efficiently, ensuring accurate payments.
  • Maintained a robust sales pipeline, achieving monthly, quarterly, and annual goals.
  • Streamlined inventory processes, reducing stock discrepancies by 14%.
  • Partnered with team members to implement cross-selling techniques, boosting average transaction value and contributing to store revenue growth
  • Spearheaded cross-selling initiatives, significantly boosting average transaction value and driving store revenue growth.

Customer Service Representative

AFNI
10.2021 - 08.2022
  • Manage high-stress situations professionally, resolving conflicts and maintaining customer satisfaction.
  • Handle inquiries and update account information, ensuring accurate records and efficient service.
  • Answer calls promptly, reducing wait times and and enhancing overall satisfaction.
  • Resolve complaints empathetically, fostering customer loyalty and repeat business.
  • Develop product knowledge to provide informed recommendations, improving customer experience.
  • Optimized call center efficiency through streamlined appointment scheduling and technical support, leading to improved customer satisfaction and resolution rates.
  • Pioneered remote troubleshooting techniques for diverse product lines, reducing on-site visits and enhancing first-call resolution for appliances and devices.

Technical Support Advisor

VXI
10.2022 - Current
  • Provide accurate product information to clients, improving resolution times and satisfaction levels.
  • Optimize support ticket processes, achieving faster responses and enhanced customer experiences.
  • Ensure confidentiality of sensitive data, strictly adhering to company privacy policies.
  • Resolved complex technical issues, reducing average resolution time and boosting customer satisfaction rates significantly.
  • Developed and implemented new troubleshooting techniques, enhancing efficiency in addressing recurring client concerns.
  • Collaborated with cross-functional teams to improve product knowledge base, facilitating quicker and more accurate customer support.

Education

Terrebonne High School
Houma, LA
05.2020

Skills

  • Call Center
  • Microsoft Office
  • Customer Service
  • Sales
  • Problem Resolution
  • CSR
  • Technical Support
  • Inbound/Outbound Calls
  • Appointment Scheduling
  • Product Knowledge Development

Timeline

Technical Support Advisor

VXI
10.2022 - Current

Customer Service Representative

AFNI
10.2021 - 08.2022

Sales Associate

Walmart.com
02.2019 - 10.2021

Terrebonne High School

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Onjalique Lyons