Onjela Simmons
Dublin,OH
Summary
Experienced property manager skilled in effective sales pitches and problem-solving for tenants. Proficient in managing luxury units, multifamily properties, tax credit and non-tax credit housing, student housing, private owners, and commercial properties. Certified in Fair Housing Training (Grace Hill) and experienced with HUD and Section 8. Seeking a long-term opportunity with a company.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Property Manager
Haven Residential
05.2024 - Current
- Handled administrative tasks on daily basis which includes rent collections and tenant relations
- Responded promptly to inquiries and requests from tenants, providing exceptional customer service.
- Investigated and resolved complaints, disturbances, and violations to ensure seamless operations.
- Coordinated tenant move-in and out process, ensuring a smooth transition for both new tenants and those leaving the property
- Maintained accurate tenant records for contact details and payment history.
- Conducted regular walk-throughs of unoccupied units before move-in, ensuring cleanliness and maintenance standards were met.
- Implemented effective tenant relationship management strategies, leading to improved levels of tenant satisfaction
- Ensured timely execution of eviction cases to recover property possession
- Implemented proactive strategies for property maintenance, repairs, and improvements
- Monitored and ensured precise documentation of tenant occupancy
- Negotiated and completed new leases, renewals, and terminations
- Generated detailed status reports for owners, providing them with valuable property information
- Assisted with selecting new tenants by verifying references and conducting background checks.
- Reviewed lease expiration reports and calculated rent increases.
- Operated property within budgeted income and expense guidelines.
- Managed a diverse real estate portfolio consisting of 300 single-family homes, 104 duplexes, and 52 multi-family units, totaling to 404 units.
Community Manager
Towne Properties-Company Sold
Columbus
10.2022 - 03.2023
- Effectively managed a diverse portfolio of 100+ residential properties, showcasing exceptional organizational and multitasking abilities.
- Negotiated cost-effective contracts with suppliers for property repairs and renovations, showcasing excellent negotiation skills
- Maintained precise property management records illustrating proficiency in financial transactions and lease agreements.
- Demonstrated exceptional interpersonal skills while effectively addressing tenants' concerns and complaints
- Devised and executed successful tactics to maximize tenant satisfaction and minimize rental arrears
- Monitored tenant rental payments to ensure adherence to agreed-upon terms.
- Demonstrated legal understanding by creating detailed and precise tenancy agreements that accurately represented the terms of each lease arrangement.
- Directed and supervised junior staff in charge of daily operations at designated properties, exhibiting effective leadership abilities
- Collaborated with external solicitors to resolve eviction proceedings and tenant-landlord disputes, showcasing strong problem-solving skills
- Presented rental properties to potential tenants and clarified lease agreement details
- Evaluated the need for repairs and maintenance by routinely inspecting grounds, facilities, and equipment.
- Created accurate budgets for individual properties based on rental income projections and expenditure estimates, showcasing financial acumen.
- Oversaw a portfolio consisting of 0 single-family homes, 0 duplexes, 204 multi-family units, and 0 commercial properties, totaling to 204 units.
Assistant Community Manager
First Communities - Company Sold
Columbus & Marietta
03.2019 - 10.2021
- Proven track record of multitasking, adapting, and being flexible
- Handled complaints, disturbances, and violations promptly by enforcing rules and regulations.
- Managed the pursuit of rent payments and maintained precise recording of remittances.
- Drove successful management of the leasing process through guiding the team with effective sales strategies and follow-through
- Maximized lease and sales opportunities through persistent follow-ups with prospects
- Maintained a respectful work environment by enforcing community guidelines
- Maintained and updated property vacancy and lease renewal records to proactively fill open units
- Conducted regular inspections of grounds, facilities, and equipment to assess maintenance requirements.
- Solicited and analyzed bids from contractors for repairs, renovations, and maintenance.
- Oversaw a portfolio consisting of 0 single-family homes, 0 duplexes, 404 multi-family units, and 0 commercial properties.
Property Manager
Properties Inc. - Company Sold
Cleveland, OH
03.2019 - 10.2021
- Maintained optimal occupancy levels to drive profitability and minimize vacancies
- Executed routine property checks to guarantee conformity with organizational standards.
- Performed periodic verification checks on rental records for financial data precision
- Provided management with informative reports on lease activity analytics, budgetary insights, rent collection monitoring, and delinquency rates
- Organized resident events such as movie nights, holiday parties, and pool gatherings.
- Maintained records of rent payment collection from tenants
- Crafted compelling marketing campaigns to enhance property awareness and attract potential buyers
- Followed predetermined guidelines when processing applications for new tenants.
- United with teammates to deliver the best experience to current and prospective residents.
- Oversaw a portfolio consisting of 300 single-family homes, 100 duplexes, 200 multi-family units, and 0 commercial properties.
Community Manager
K 4 SUR Properties - Business Closed By The Owner
Akron, OH
02.2009 - 03.2013
- Successfully achieved and maintained high performance in meeting occupancy, rent collections, and timely compliance paperwork standards
- Supervised procurement activities and coordinated the execution of capital or contract services.
- Succeeded in maximizing occupancy rates by consistently staying informed about property availability
- Coordinated with subcontractors to streamline repair processes, including the purchase of necessary building and maintenance supplies.
- Oversaw a portfolio consisting of 100 single-family homes, 50 duplexes, 0 multi-family units, and 5 commercial properties.
Education
Business Administration - Concentration in Project Management -
Southern New Hampshire University
Business Administration -
Northern Virginia Community College
Human and Social Services -
Stark State
Skills
- Understanding of HUD Regulations
- Section 8, Fair Housing, Certified by Grace Hill, Fair Housing Training, Fair housing mandates, CAM
- Proficient in platforms such as Yardi, Lease-Hawk, AppFolio, OneSite
- Experienced with Microsoft Office Suite including Microsoft Word, Excel Outlook
- Strong communicator, Sales pitches Problem-solving
- Property management, Lease-Up, Luxury units, Multifamily, Tax credit, Non-tax credit, Student housing, Private owners, Commercial
- Contract Negotiation, Staff Management, Business Development, Vendor Management, Tenant relations, Financial budgeting and reporting
- Property Management, Payment Collection, Leasing and sales, Multi-family property management, New Construction, Tenant and eviction laws, Legal knowledge, Lease Renewals, Maintenance knowledge, Preventive Maintenance
- Customer service-focused, Knowledge of leasing and market conditions, Compliance Monitoring, Business Administration, Database Management
Certification
- Project Management - In Progress
- CAM Certification - 2020
Affiliations
1. Volunteer Work
- Volunteered with Toys For Tots while managing full-time job responsibilities.
2. Professional Development
- Pursuing my PMP/TC certification while maintaining a demanding property management role.
3. Mentorship/Coaching
- Acted as a mentor for junior staff or property management interns.
4. Side Business or Freelance Work
- Managed a side business in Real Estate as a "TC", demonstrating entrepreneurial skills while balancing career and family.
5. Parenting/Family Responsibilities
- Successfully managed career growth while being the primary caregiver for two children.
Websites
Timeline
Property Manager
Haven Residential
05.2024 - Current
Community Manager
Towne Properties-Company Sold
10.2022 - 03.2023
Assistant Community Manager
First Communities - Company Sold
03.2019 - 10.2021
Property Manager
Properties Inc. - Company Sold
03.2019 - 10.2021
Community Manager
K 4 SUR Properties - Business Closed By The Owner
02.2009 - 03.2013
- Project Management - In Progress
- CAM Certification - 2020
Business Administration - Concentration in Project Management -
Southern New Hampshire University
Business Administration -
Northern Virginia Community College
Human and Social Services -
Stark State
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