Summary
Overview
Work History
Education
Skills
Timeline
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Onkanya Poosuwan

Onkanya Poosuwan

San Diego,CA

Summary

Experienced customer service professional with exceptional multitasking abilities and a strong commitment to cultivating client relationships. Recognized for delivering high-quality service with efficiency while contributing to organizational growth. Collaborative, professional, and dedicated to enhancing customer satisfaction and continuous service improvement.

Overview

5
5
years of professional experience

Work History

Part Time – Waitress

Taste of Thai Restaurant
05.2023 - Current
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Supervised dining table set-up to prepare for diversity of event types, following strict service standards.

Full Time – Chemical Sales Representative

Megachem (Thailand) PCL
06.2022 - 01.2023
  • Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
  • Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
  • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
  • Built relationships with customers and community to promote long term business growth.

Internship in the Production Process Position

Thai President Foods Public Company Limited
05.2020 - 07.2021
  • Analyzed problems and worked with teams to develop solutions.
  • Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
  • Monitored product quality at all stages of production process.
  • Troubleshot equipment, solved problems and enhanced production process to meet production goals.

Part Time - Customer Service Staff

SF Cinema City the Crystal Ratchapruek
08.2020 - 03.2021
  • Fielded customer questions regarding available merchandise, sales, current prices, and upcoming company changes.
  • Responded to customer requests for products, services, and company information.
  • Operating POS (point of sale) systems
  • Educated customers about billing, payment processing and support policies and procedures.

Education

Bachelor's degree - Chemical Engineering (International Program)

King Mongkut's University of Technology North Bangkok
06.2022

High School - Science-Math Program

Satrinonthaburi School
05.2017

Skills

Customer Service & Communication

  • Professional and empathetic customer service
  • Active listening and clear verbal communication
  • Conflict resolution and de-escalation

Emergency Response

  • Calm and efficient in high-pressure situations
  • Quick and accurate assessment of evolving emergency situations

Cultural Awareness & Teamwork

  • Cultural sensitivity and global awareness
  • Team collaboration in fast-paced environments

Professionalism & Reliability

  • Punctual and dependable under tight schedules
  • Impeccable grooming and professional appearance
  • Strong work ethic and attention to detail

Additional Relevant Hard Skills

  • Aspen Plus
  • Mathlab
  • Spreadsheets
  • Microsoft Office

Languages

  • Thai (Fluent)
  • English (Fluent)

Timeline

Part Time – Waitress

Taste of Thai Restaurant
05.2023 - Current

Full Time – Chemical Sales Representative

Megachem (Thailand) PCL
06.2022 - 01.2023

Part Time - Customer Service Staff

SF Cinema City the Crystal Ratchapruek
08.2020 - 03.2021

Internship in the Production Process Position

Thai President Foods Public Company Limited
05.2020 - 07.2021

Bachelor's degree - Chemical Engineering (International Program)

King Mongkut's University of Technology North Bangkok

High School - Science-Math Program

Satrinonthaburi School

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Onkanya Poosuwan