Summary
Overview
Work History
Education
Skills
References
Timeline
Generic
Joely Thomas

Joely Thomas

St Catherine,

Summary

Dynamic professional with a proven track record excelling in lead generation and customer service. Adept at cold calling and CRM management, I effectively resolve conflicts and foster relationships, driving sales and enhancing client satisfaction. My strong communication skills and empathetic approach ensure a positive experience for every customer.

Overview

14
14
years of professional experience

Work History

Cold Caller

Rent to Own Services
09.2024 - 04.2025
  • Maintained accurate records of calls and client interactions in CRM systems.
  • Scheduled follow-up calls to nurture leads and build relationships with prospects.
  • Generated sales by prospecting leads, cold calling and negotiating advantageous deals.

Health Care Associate

CIGNA
04.2016 - 08.2024
  • Managed health-related inquiries regarding claims, eligibility, benefits, and appeals for customers and healthcare professionals.
  • Delivered high-quality service by addressing concerns efficiently and ensuring customer satisfaction.
  • Collaborated with healthcare teams to streamline communication and workflow processes.

Technical Support

Comcast
05.2015 - 02.2016
  • Resolved connectivity issues for clients, providing timely and effective solutions to enhance customer experience.
  • Provided technical support during installation, troubleshooting, testing, commissioning.

Sales Representative

Avis & Budget Car Rentals
05.2015 - 02.2016
  • Assisted customers with car rental bookings by identifying their needs and recommending appropriate vehicle options.
  • Developed customized sales techniques to successfully sell and upsell services to new and existing clients.

Clerk

Corporate Area Traffic Court
05.2014 - 08.2014
  • Provided clerical support such as typing letters, memos, orders and judgments.
  • Attended all sessions of court and recorded minutes of proceedings.
  • Tracked cases and managed electronic and physical records, creating new case files, entering filings, hearings, trials and judgments and closing cases when complete.

Secretary

Ministry of Justice
08.2013 - 04.2014
  • Provided administrative support to senior executives, including scheduling, meeting organization, and report preparation.
  • Coordinated inter-departmental communication to facilitate smooth operations and timely information flow.

Executive Assistant

Kingston Family Court
07.2011 - 07.2013
  • Maintained filing systems and managed records, improving data retrieval and organization.
  • Coordinated communications, taking calls, responding to emails and interfacing with clients.
  • Performed data entry into computer systems; ensured accuracy of all entered information.

Education

Bachelor of Science - Nursing

University of The West Indies
06-2020

High School Diploma -

Bridgeport High School
06-2012

Skills

  • Cold calling
  • Microsoft Office
  • Lead generation
  • Active listening
  • Empathy display
  • Sales proficiency
  • Customer service
  • CRM management
  • Time management
  • Conflict resolution
  • Complex problem solving
  • Organizational development

References

References available upon request.

Timeline

Cold Caller

Rent to Own Services
09.2024 - 04.2025

Health Care Associate

CIGNA
04.2016 - 08.2024

Technical Support

Comcast
05.2015 - 02.2016

Sales Representative

Avis & Budget Car Rentals
05.2015 - 02.2016

Clerk

Corporate Area Traffic Court
05.2014 - 08.2014

Secretary

Ministry of Justice
08.2013 - 04.2014

Executive Assistant

Kingston Family Court
07.2011 - 07.2013

Bachelor of Science - Nursing

University of The West Indies

High School Diploma -

Bridgeport High School

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