Onna Baker
Kansas City,MO
Summary
Proven track record in enhancing customer experiences and maintaining high standards of cleanliness, notably with Kansas City Aviation Custodial Department. Excelled in roles requiring physical stamina and exceptional customer service. Demonstrated reliability, adept at complaint management and fostering positive relationships, leading to significant improvements in customer satisfaction and operational efficiency. Experienced with customer service, sales techniques, and product knowledge. Utilizes persuasive communication to connect with customers and recommend products. History in maintaining organized inventory and supporting team goals.
Overview
4
4
years of professional experience
Work History
Building Maintenance Worker
Kansas City Aviation Expo & Airshow
03.2024 - Current
- Maintained cleanliness and organization throughout common areas and facilities, promoting a positive experience for passengers.
- Collaborated with building management to establish a comprehensive preventive maintenance schedule.
- Enhanced building safety by conducting routine inspections for potential hazards and addressing them promptly.
Lifeguard
Worlds Of Fun And Oceans Of Fun
05.2022 - 09.2023
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.
- Monitored safety of guests in and around swimming pool.
- Provided friendly customer service to guests and addressed concerns.
Retail Sales Associate
Ann Taylor Loft
02.2023 - 05.2023
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
Restaurant Associate
Worlds of Fun Amusement Park
05.2021 - 09.2021
- Enhanced customer satisfaction by providing exceptional service and addressing concerns promptly.
- Conducted hourly rounds to wipe tables, stock utensils and sweep floor to maintain cleanliness of eating area.
- Improved order accuracy through meticulous attention to detail during the ordering process.
- Collaborated with team members to ensure seamless operations and a positive dining experience for guests.
- Ensured compliance with health and safety regulations, maintaining clean and sanitary work environment.
Education
High School Diploma -
North Kansas City Highschool
Kansas City, MO05-2023
Skills
- Cleaning and sanitization
- Customer service
- Reliability and punctuality
- POS system operations
- Order processing
- Complaint management
- Verbal and written communication
Accomplishments
- Achieved exceptional results by completing 6 month sanitization and organization audit with accuracy and efficiency.
Timeline
Building Maintenance Worker
Kansas City Aviation Expo & Airshow
03.2024 - Current
Retail Sales Associate
Ann Taylor Loft
02.2023 - 05.2023
Lifeguard
Worlds Of Fun And Oceans Of Fun
05.2022 - 09.2023
Restaurant Associate
Worlds of Fun Amusement Park
05.2021 - 09.2021
High School Diploma -
North Kansas City Highschool
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