Summary
Overview
Work History
Education
Skills
Timeline
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Onnayza Henry

Utica,NY

Summary

Successful Customer service Advocate with 5 years of experience addressing customer requests and concerns. Expert at providing relevant information and options to successfully resolve issues. Upbeat and energetic handling difficult situations through resourcefulness and adaptability. Hardworking and passionate job seeker with strong organizational skills eager to secure new skilled opportunities position. Ready to help team achieve company goals.

Overview

9
9
years of professional experience

Work History

Payroll Specialist

Paycor
06.2023 - Current
  • Resolved payroll discrepancies quickly and successfully.
  • Provided customer service to employees regarding payroll inquiries and issues.
  • Verified and submitted timekeeping information for accurate and efficient payroll processing.
  • Uploaded time records into computer system and made adjustments to create accurate database for payroll processing functions.
  • Generated paper checks for employees and printed stubs for associates who received direct deposits to complete payroll distribution.
  • Provided journal entries and performed accounting on accrual basis.

Customer Care Advocate

Metlife
02.2021 - 06.2023
  • Navigated multiple computer systems and applications to find information.
  • Communicated with clients regarding account services, statements, and balances.
  • Resolved concerns with products or services to help with retention and drive sales.
  • Assisted call-in customers with questions and orders.
  • Maintained knowledge of insurance coverage benefit levels, eligibility systems and verification processes.
  • Checked documentation for accuracy and validity on updated systems.

Digital Specialist

Bank Of America
11.2017 - 11.2018
  • Assisted customers with navigating bank systems, completing transactions and opening or closing accounts.
  • Strengthened customer relationships by upholding strict standards and delivering fast, friendly customer service.
  • Educated customers about available services, products and bank resources.
  • Addressed customer inquiries, requests and complaints with courtesy and professionalism.
  • Answered bank phone lines and directed customers to appropriate department to address concerns.

Lead Sales Associate

Footlocker Retail
04.2015 - 09.2016
  • Handled cash register operations and customer transactions to process payments.
  • Trained, coached, and mentored new sales associates for maximum performance.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Processed and stocked merchandise in accordance with store standards.
  • Kept customer spaces clean, neat and organized for maximum appeal.
  • Coordinated efficient product deliveries to meet customers' demands.
  • Tracked sales and service activities and prepared daily reports for management review and analysis

Education

Bachelor of Arts - Psychology

SUNY Empire State College
Saratoga Springs, NY
08.2024

Associate of Science - Psychology

Mohawk Valley Community College
Utica, NY
12.2021

Skills

  • Integrated Accounting Systems
  • Payroll Administration
  • Data Auditing Assistance
  • Processing Garnishments
  • Data Imports
  • Excellent Writing Skills
  • Call Center Operations
  • Data Entry
  • Customer education
  • Performance monitoring
  • Accounts Payable
  • Proficient in (Microsoft, Powerpoint, Excel)
  • Telephone Etiquette
  • Time Management
  • Claims

Timeline

Payroll Specialist

Paycor
06.2023 - Current

Customer Care Advocate

Metlife
02.2021 - 06.2023

Digital Specialist

Bank Of America
11.2017 - 11.2018

Lead Sales Associate

Footlocker Retail
04.2015 - 09.2016

Bachelor of Arts - Psychology

SUNY Empire State College

Associate of Science - Psychology

Mohawk Valley Community College

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Onnayza Henry