Onnie Mabone
Memphis,TN
Summary
Dynamic professional with extensive experience as a Correctional Officer at the Tennessee Department of Corrections, adept in emergency response and conflict resolution. Proven track record in enhancing safety and security, reducing contraband incidents, and fostering a positive work culture through effective communication and leadership skills. Committed to maintaining compliance and supporting inmate re-entry initiatives.
Overview
6
6
years of professional experience
Work History
Correctional Officer
Tennessee Department Of Corrections
Memphis, TN
09.2024 - Current
- Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
- Searched cells of inmates to identify and confiscate contraband and other prohibited items.
- Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.
- Reduced instances of contraband by thoroughly searching inmates, cells, and common areas.
- Observed and supervised inmates throughout visits, meal time, recreation, phone calls, and showers.
- Conducted routine and emergency head counts.
- Prepared, processed and maintained forms, reports, logs, records, and activity journals.
- Collaborated with fellow officers to maintain a secure environment for staff, visitors, and inmates.
- Tracked inmates through head counts, visitor logs, and scheduled activities.
- Ensured compliance with all applicable federal, state, and local laws, regulations, and policies governing correctional facilities.
- Contributed to a positive work culture among colleagues by utilizing effective communication skills both verbally and in writing.
- Monitored visitation sessions to ensure compliance with established guidelines and maintain facility security.
- Supported the re-entry process for inmates by connecting them with appropriate resources, such as job training programs and community-based services.
Tax Examining Clerk
Internal Revenue Service, IRS
Memphis,TN
08.2022 - 09.2023
- Increased taxpayer satisfaction through prompt and courteous service, addressing concerns thoroughly.
- Streamlined communication between departments by establishing effective protocols for sharing information about taxpayer accounts.
- Collaborated with team members to handle high volume periods, ensuring timely processing of all tax returns.
- Organized digital filing systems for increased accessibility of taxpayer records, resulting in time savings for staff members searching for specific documents.
Shift Leader
Walgreens
Memphis, TN
01.2019 - 03.2023
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
Education
High School Diploma -
Douglas High School
Memphis, TN05.2018
Skills
- Emergency response
- De-escalation techniques
- Conflict resolution skills
- Inmate supervision
- Policy enforcement
- Inmate monitoring
- Safety and security enforcement
- Observation
- Leadership
- Decision making
Timeline
Correctional Officer
Tennessee Department Of Corrections
09.2024 - Current
Tax Examining Clerk
Internal Revenue Service, IRS
08.2022 - 09.2023
Shift Leader
Walgreens
01.2019 - 03.2023
High School Diploma -
Douglas High School