Onnicha Camarena
Equinox Hotel
The Bronx
14
years of professional experience
Dynamic hospitality leader with a proven track record at Equinox Hotel, driving guest satisfaction through exceptional service training and quality inspections. Adept in team management and vendor coordination, I consistently achieved Forbes Standard scores exceeding 93%, fostering a culture of excellence and enhancing operational efficiency.
Work History
Director of Rooms
2 Months- Led daily operations of guest rooms, ensuring exceptional service quality and cleanliness standards.
- Developed and implemented training programs for staff to enhance operational efficiency and guest satisfaction.
- Analyzed guest feedback data to identify areas for improvement, driving actionable changes in service delivery.
- Established standard operating procedures for housekeeping and front desk operations, improving consistency across departments.
- Managed budgets effectively, optimizing resource allocation and cost control measures.
Director of Housekeeping
4 Years 4 Months- Led comprehensive training programs for all Housekeeping team-members, fostering a culture of excellence that consistently exceeded Forbes Standard inspections with scores over 93% for four consecutive years, significantly enhancing guest satisfaction and service quality.
- Manage a team of 60 personnel, including junior managers, house attendants, valet attendants, and room attendants, ensuring efficient daily operations and high service standards.
- Collaborate with external vendors to ensure timely delivery and quality of guest and operational supplies in alignment with Forbes and Equinox service standards.
- Oversee all VIP pre-arrivals and short- and long-term stays, coordinating with multiple departments to ensure seamless service delivery and personalized experiences, resulting in consistently high guest satisfaction.
Assistant Director of Housekeeping
2 Months- Supported the Director of Housekeeping in overseeing departmental budgets, staffing, and daily operations across all guest and public areas.
- Conducted regular inspections of guest rooms, public areas, and back-of-house spaces to uphold brand and Forbes standards.
- Fostered cross-department collaboration to resolve service issues promptly and enhance the overall guest experience.
- Championed employee engagement by fostering a positive work culture and recognizing outstanding performance.
Assistant Executive Housekeeper
4 Years 2 Months- Managed daily Back of House operations for a 241-room Forbes Five-Star and AAA Five Diamond award-winning property.
- Experienced in preparing for high-profile events such as the United Nations General Assembly and accommodating the needs of elite, high-net-worth clientele.
- Assisted in developing the department's action plan to enhance the overall quality of Housekeeping services.
- Planned and scheduled periodic deep cleaning projects, including carpet shampooing, furniture reupholstery, and comprehensive room cleaning.
Assistant Director of Housekeeping
1 Year 11 Months- Managed daily Back of House operations of 233-room voted Best Hotels in New York City in 2015 by Conde Nast.
- Conducted training sessions for operations managers, room attendants, and housemen aimed at increasing job execution.
- Inspected VIP, high-rate, and show-rooms guest suites, corridors, public and back of house spaces.
- Monitored the department's daily productivity.
Housekeeping Manager
1 Year 4 Months- Supervised daily housekeeping operations for luxury hotel environment.
- Conducted regular inspections to maintain cleanliness and quality standards.
- Delegated tasks for completion, performed inspections and resolved housekeeping complaints promptly.
- Process payroll for employees using automated payroll systems and software.
Housekeeping Manager
1 Year 9 Months- Managed daily back-of-house operations of a 188-room, Forbes Four-Star Award-winning hotel.
- Conducted regular inspections to maintain cleanliness and quality standards.
- Coordinated all work orders in assigned sections, ensuring that all standards have been met.
- Supported and assisted senior management as needed.
Education
Bachelor's Degree - Judicial Studies
Skills
Attention to Detail
Guest satisfaction
Excellent communication
Team leadership
Staff development
Hotel operations
Guest services
Standard operating procedures
Staff training and development
Staff scheduling
Housekeeping management
Problem-solving abilities
AWARDS
Leader of the Quarter, Equinox Hotel, New York, USA, 2023, Leader of the Year Nomination, The Peninsula New York, New York, USA, 2019
PROFESSIONAL DEVELOPMENT
- Forbes Training Leadership, Jim McPartlin, Peninsula New York, 06/01/17 - 10/31/19
- Equinox Hotel Leadership Training, 03/01/22 - 12/31/24
- Leadership Training, Paul Scanlon, Equinox Hotel, 02/01/25
WEBSITES, PORTFOLIOS, PROFILES
LinkedIn.com/in/onnicha-camarena-a5573a90
Languages
English
Native or Bilingual
Thai
Native or Bilingual
Timeline
Director of Rooms
Equinox Hotel
04.2026 - CurrentRead More
Director of Housekeeping
Equinox Hotel
11.2021 - 03.2026Read More
Assistant Director of Housekeeping
Equinox Hotel
08.2021 - 10.2021Read More
Assistant Executive Housekeeper
The Peninsula New York
01.2016 - 03.2020Read More
Assistant Director of Housekeeping
Dream Hotel Group
01.2015 - 12.2016Read More
Housekeeping Manager
Conrad Hotel
06.2014 - 10.2015Read More
Housekeeping Manager
The Carlyle Hotel
09.2012 - 06.2014Read More
CUNY John Jay College of Criminal Justice
Bachelor's Degree from Judicial Studies
Read More