Dependable student services professional with a background in advising support, academic records, and administrative coordination. Known for handling student questions, updating Banner and CAPP records, and maintaining accurate documentation while supporting smooth office operations across multiple service settings.
Overview
29
29
years of professional experience
Work History
Infant Caregiver
Bee's Childcare Service
Starkville, MS
07.2021 - 09.2026
Led age-appropriate play and learning activities to support cognitive and motor development.
Provided nurturing childcare support for children ages 2 to 24 months.
Maintained consistent routines, providing children with stability and security during parent absences.
Facilitated short-term childcare solutions, enabling parents to address unexpected needs with confidence.
Organized and maintained daily program responsibilities, ensuring smooth operations and a supportive environment.
Office Associate
the Department of Counseling, Educational Psychology and Foundations | Mississippi State University
Mississippi State, MS
10.2018 - 06.2021
Supported undergraduate advising for educational psychology students from admission through graduation.
Handled questions on course selection, alternate course options for full sections, distance learning, campus overrides, independent study setup, and registration access releases.
Processed major changes and facilitated cross-registration for MSU and neighboring university students, streamlining enrollment procedures.
Managed advisor assignments, advising system updates, CAPP updates, and Banner reports to ensure efficient advising processes.
Organized, filed, stored, and retrieved records to support daily office operations and undergraduate and graduate student needs.
Supported department head and faculty with administrative tasks, including processing SAP Concur travel requests and submitting travel advance forms, to enhance operational efficiency.
Answered customer questions and resolved issues promptly.
Supported general office operations through daily coordination and administrative assistance.
Managed support services to improve office functionality.
Academic Records Assistant
the Department of Counseling, Educational Psychology, and Foundations | Mississippi State University
Mississippi State, MS
03.2003 - 10.2018
Maintained academic records, compiled faculty information for degree audits, and coordinated textbook orders with faculty and bookstore, ensuring timely resource availability for students.
Supported academic assistants and collaborated with department head and faculty on departmental operations and staff correspondence, enhancing overall communication efficiency.
Received departmental search applications for review, processed practicum and internship forms, and assisted graduate site supervisor workshops.
Facilitated travel request processing to ensure timely approvals.
Assisted private investigator in Educational Psychology research lab by managing grant budget tasks, supervising graduate assistants, and tracking inventory to optimize research operations.
Admissions Assistant
Office of the Graduate School | Mississippi State University
Mississippi State, MS
03.1998 - 03.2003
Reviewed international applicant materials for graduate admissions and facilitated communication with international students through in-person meetings, email, and phone.
Drafted acceptance and denial correspondence for applicants and prepared I-20 forms for international students admitted to the program.
Assisted graduate school director in implementing departmental strategies and coordinating program activities.
Received processed applications and organized files for graduate school review.
Evaluated transcripts and verified accreditation status for transfer students from other institutions.
Education
High School Diploma -
Starkville High School
Starkville, MS
Skills
Child behavior management
Child development strategies
Child safety protocols
Safety monitoring
Parent communication
Documentation practices
Academic advising
Online student support
Concur and Banner systems
Microsoft Office proficiency
Team collaboration strategies
Timeline
Infant Caregiver
Bee's Childcare Service
07.2021 - 09.2026
Office Associate
the Department of Counseling, Educational Psychology and Foundations | Mississippi State University
10.2018 - 06.2021
Academic Records Assistant
the Department of Counseling, Educational Psychology, and Foundations | Mississippi State University
03.2003 - 10.2018
Admissions Assistant
Office of the Graduate School | Mississippi State University