Onnikka Thomas
Humble,TX
Summary
Motivated business professional bringing 3 years of entrepreneurial experience. Dedicated and personable with extensive experience in managing administrative and sales operations and personnel. Well-versed in training, educating, motivating and supporting staff members.
Overview
25
25
years of professional experience
Work History
Business Owner/Operator
Geaux Pro LLC Janitorial Services
08.2019 - Current
- Oversaw end-to-end business processes to maintain proficiency and profitability.
- Consulted with customers to assess needs and propose optimal solutions.
- Trained and motivated employees to perform daily business functions.
- Oversaw business budget planning and administration, accounting functions, purchasing, and bi-weekly payroll to handle financial needs.
- Maintained cleaning supplies inventory, and replenished depleted items.
- Monitored subordinates' performance and quickly addressed emerging issues.
- Performed regular facility inspections, and created plans to resolve problems.
- Followed labor laws and company regulations regarding employees' attendance and disciplinary actions.
- Supervised team of housekeeping and janitorial workers to meet highest quality of cleanliness and safety standards.
- Monitored priorities and liaised between maintenance team and management, delegating tasks to complete on time.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Inspected facility and grounds and picked up trash or other debris impacting appearance or movement flows between spaces.
- Deep cleaned or replaced flooring, performing stripping, sealing and finishing tasks.
Dental Office Manager
Ideal Dental
09.2016 - 07.2018
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
- Maintained patient data with required regulatory chart documents, personal information and treatment consultation documentation.
- Oversaw facilities and equipment cleanliness and safety for optimal patient protections.
- Supervised and led team of dental hygienists and support staff of 4.
- Managed office within budget guidelines for clerical and auxiliary supply purchases, equipment upgrades and labor costs.
- Achieved revenue goals with successful management of patient scheduling, receivables and miscellaneous operations expenses.
- Executed operational standards flawlessly in full compliance with established policies, procedures and government regulations.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
Lead Dental Assistant
Uptown Pediatric Dentistry
07.2010 - 07.2014
- Verified proper operation of dental equipment by completing preventive maintenance, troubleshooting malfunctions, and calling for repairs.
- Explained treatment procedures and instructed patients on home care guidelines.
- Used MacPractice to document and maintain patient information and health background.
- Prepared rooms for patient treatment by cleaning and sterilizing tools and equipment and setting up x-ray machines.
- Supported dentists during procedures, assisting dental fillings, permanent, and temporary crowns and sealants.
- Recorded patients' health histories, documented current symptoms, and pulled up records from prior visits for dentists to view and evaluate.
- Helped dentists restore teeth by applying permanent and temporary fillings and crowns.
- Measured and recorded vital statistics by taking patients' blood pressure, temperature, and pulse.
- Took dental images following strict patient protection rules by mentioning risks during pregnancy, and applying lead aprons.
- Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
- Documented patient dental health information, medical history, and vital signs for future reference.
- Scheduled appointments for new and existing customers, factoring in provider availability and scheduling loads.
Oral Surgery Assistant
Morrison Dental
06.2008 - 04.2010
- Prepared surgical area by ensuring that all necessary dental instruments were sterilized and patients were ready.
- Educated patients prior to surgery regarding what to expect, how to treat pain and which side effects could occur.
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Recorded patients' health histories, documented current symptoms, and pulled up records from prior visits for dentists to view and evaluate.
- Measured and recorded vital statistics by taking patients' blood pressure, temperature, and pulse.
- Assisted surgeon during procedures by wiping up bodily fluids and handing over needed dental instruments.
- Entered patient data into computer system, adhering to strict privacy laws and maintaining high level of accuracy.
Dental Specialist
United States Army
12.1998 - 12.2006
- Set up and organized dental facilities in several fields.
- Handled administrative requirements, maintained records and submitted operational reports.
- Assisted doctor with x-rays, sterilization and patient preparation.
- Wrote detailed reports on health and status of personnel.
- Cross-trained and provided backup support for organizational leadership.
- Proved successful working within tight deadlines and a fast-paced environment.
- Protected and guided personnel under command, maintaining safety, well-being, and mission readiness.
- Adhered to strict protocols and followed orders while conducting operational missions.
- Developed and maintained positive relationships with staff in unit and in other units.
Education
Bachelor of Science - Organizational Leadership
Columbia Southern University
Orange Beach, AL10.2020
No Degree - Dental Assisting
Eastern College of Health Vocations
Metairie, LA05.2000
High School Diploma -
East Jefferson High School
Metairie, LA05.1999
Skills
- Project Oversight
- Strategize Plans
- Leadership and People Development
- Sales Tactics
Timeline
Business Owner/Operator
Geaux Pro LLC Janitorial Services
08.2019 - Current
Dental Office Manager
Ideal Dental
09.2016 - 07.2018
Lead Dental Assistant
Uptown Pediatric Dentistry
07.2010 - 07.2014
Oral Surgery Assistant
Morrison Dental
06.2008 - 04.2010
Dental Specialist
United States Army
12.1998 - 12.2006
Bachelor of Science - Organizational Leadership
Columbia Southern University
No Degree - Dental Assisting
Eastern College of Health Vocations
High School Diploma -
East Jefferson High School
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