Summary
Overview
Work History
Education
Skills
Timeline
Generic

Onolina Mareta Sitiveni Siogaia

Redwood City

Summary

Dynamic professional with a proven track record in customer service at RADIATE HOSPITALITY LLC, excelling in multitasking and operational efficiency. Proficient in Microsoft Office Suite and HANA, consistently delivering personalized solutions that enhance guest satisfaction. Recognized for maintaining organized environments and effectively managing diverse client needs.

Overview

14
14
years of professional experience

Work History

Guest Service Concierge 1

RADIATE HOSPITALITY LLC
Belmont
10.2024 - Current
  • Greeted guests upon arrival, ensuring appropriate service from guest relations officers.
  • Provided guests with information regarding reservations and hotel services/premises.
  • Answered multi-line phones and directed calls to appropriate staff members and guests.
  • Provided directions to guests within the hotel and/or escorted them to desired areas.
  • Catered to individual guest needs, ensuring timely service.
  • Thoroughly inspected hotel premises and maintained clean, organized concierge desk and lobby areas.
  • Arranged for guest room service and laundry, following up to ensure proper delivery.
  • Verified reservations and ensured guests were properly allotted rooms and key cards.
  • Responded to information and reservation inquiries over the telephone.
  • Took and relayed messages to staff members and guests in a confidential manner.
  • Ensured the front desk and waiting areas were clean and neat at all times.
  • Greeted guests, inquiring regarding their reservation status.
  • Provided guests with information about available rooms and amenities.
  • Responded to phone calls and email communication per hotel protocols.
  • Collected deposits, booking and selling area activities for on-site guests.
  • Addressed complaints per resort protocols.
  • Reported all negative guest experiences to management.
  • Prepared and delivered amenities for special occasions and VIPs.
  • Maintained sign-in and sign-out books, receiving and recording messages.
  • Provided residents with necessary information, advising about locations and services outside of the building complex.
  • Understood guest needs and provided personalized solutions, suggesting activities and facilities provided by the hotel.

Administrative Assistant/Case manager

Rescare Equus workforce
Honolulu
12.2021 - 12.2023
  • Answer and direct phone calls
  • Organize and schedule interviews/appointments
  • Write and distribute email, correspondence, memo, letters, faxes and forms
  • Order office supplies and research new deals and suppliers
  • Review applications and determine income eligibility
  • Basic interviewing techniques and methods
  • Analyzing, interpreting, and applying regulations in an appropriate manner
  • Assist Clients in applying for childcare assistance
  • To educate them in different types of assistance, programs and qualifications for childcare subsidy
  • Register applications and request documentations from client to process their cases
  • To ensure all documentations are inputted correctly in HANA and scanned in to ECF and issuing payments.
  • Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel
  • Managed incoming calls while providing information or transferring callers to appropriate personnel
  • Ensured efficient operation of office equipment such as printers, copiers and fax machines
  • Entered data into spreadsheets using Microsoft Excel or other similar programs
  • Handled confidential documents in an organized fashion according to established protocol
  • Facilitated communication between clients, families, caregivers, social services and other agencies to ensure client needs were met
  • Maintained accurate case records and documentation according to agency guidelines
  • Compiled reports on cases and submitted them to supervisors as required
  • Counseled clients on available resources within the community that could help meet their needs

Overnight Freight Associate

Home Depot
Honolulu
07.2021 - 12.2021
  • Stocked pallets throughout shift to keep warehouse clean, maintained and organized
  • Prepared products by adding tags and readying pallets for restocking
  • Review planograms and end caps placements to properly stocked merchandise items
  • Restock all empty shelves and maintain a clean department
  • Loaded and unloaded freight from trucks using pallet jacks and forklifts
  • Organized freight in a neat, orderly fashion according to company standards
  • Operated scanning equipment to record product information into the system
  • Followed safety protocols while handling heavy packages or hazardous materials
  • Worked closely with other team members to ensure efficient operation of shipping and receiving department
  • Removed product from boxes and placed on shelves according to merchandising guidelines

Cashier

Foodland Supermarkets
Honolulu
12.2011 - 06.2021
  • Balanced the cash drawer by meticulously counting cash at the beginning and end of every shift.
  • Reconciled the cash register prior to close, balancing all cash, credit cards, and checks.
  • Participated in training new and existing cashiers, utilizing all available tools to coach, develop, and mentor them regarding proper policies and procedures.
  • Collected credit card and cash payments to complete transactions for customer orders.
  • Executed currency and credit transactions quickly and accurately.
  • Maintained high levels of productivity by efficiently processing cash, credit, debit, and voucher program payments for customers.
  • Recommended, selected, and helped locate and obtain out-of-stock products based on customer requests.
  • Provided exceptional customer service with efficient, prompt transactions.
  • Maintained knowledge regarding payment in the form of cash, checks, credit, vouchers/traveler’s checks, or automatic debit.
  • Maintained checkout operations by following policies and procedures and reporting any needed adjustments.
  • Monitored checkout stations to ensure an adequate availability of cash and that they were staffed appropriately.
  • Successfully received orders, processed payments, and responded appropriately to guest concerns.
  • Operated the register, accurately and efficiently delivering an error-free transaction record and balanced drawer at the end of every shift.
  • Collected payments by accepting cash, checks, or credit transactions from customers, making change as necessary.
  • Utilized and mastered state-of-the-art point-of-sale system tools, including the cash register, barcode scanner, receipt printer, and debit/credit card reader.
  • Verified credit by reviewing and recording driver’s license numbers and operating credit card authorization systems.
  • Maintained awareness of surroundings and secured cash to prevent potential losses.
  • Maintained accurate records of all transactions.
  • Provided customer service support to ensure customer satisfaction.
  • Restocked shelves and displays as needed.
  • Experienced in handling customer disputes in a professional and courteous manner.
  • Experienced in managing large amounts of cash and balancing cash drawers.
  • Maintained a high level of accuracy in all cash transactions.
  • Balanced the cash register at the end of each shift.
  • Resolved customer complaints promptly and professionally to ensure positive shopping experience.

Education

Some College (No Degree) - Nursing

American Samoa Community College
Pago Pago, AS

Skills

  • Multitasking
  • Customer service excellence
  • Typing speed of 70 wpm
  • Microsoft Office Suite
  • Positive and friendly demeanor
  • HANA and ECF proficiency
  • Appointment scheduling
  • Mail handling
  • Filing systems
  • Clerical support
  • Office administration
  • Report writing skills
  • Calendar management
  • Data entry expertise

Timeline

Guest Service Concierge 1

RADIATE HOSPITALITY LLC
10.2024 - Current

Administrative Assistant/Case manager

Rescare Equus workforce
12.2021 - 12.2023

Overnight Freight Associate

Home Depot
07.2021 - 12.2021

Cashier

Foodland Supermarkets
12.2011 - 06.2021

Some College (No Degree) - Nursing

American Samoa Community College

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